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Call Center Manager Jobs in Rialto, CA (NOW HIRING)

EFP Staffing

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Bilingual Call Center Representative

Chino, CA · On-site

$18/hr

Job Summary: The Customer Service Representative (CSR) is responsible for managing customer ... Call Center experience required*** ***Excel experience required*** Bilingual Key Responsibilities

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Call Center Manager information

See Rialto, CA salary details

$29.6K

$64K

$109.8K

How much do call center manager jobs pay per year?

As of Jun 13, 2026, the average yearly pay for call center manager in Rialto, CA is $64,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $75,200.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions often require extensive experience, leadership skills, and knowledge of call center technologies and processes.

What job makes $10,000 a month without a degree?

A Call Center Manager can earn $10,000 or more per month with extensive experience and strong leadership skills, often without requiring a college degree. High earnings in this role depend on the size of the call center, industry, and performance-based bonuses, with some managers earning six-figure annual salaries. Certifications in management or customer service can enhance prospects but are not always mandatory.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day often include high-level executive roles, specialized medical professionals, certain consulting positions, and some sales or trading roles. These positions typically require extensive experience, advanced skills, certifications, or a strong network, and may involve high-pressure environments or significant responsibilities.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Rialto, CA? The most popular types of Call Center jobs in Rialto, CA are:
What are popular job titles related to Call Center Manager jobs in Rialto, CA? For Call Center Manager jobs in Rialto, CA, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Rialto, CA look for? The top searched job categories for Call Center Manager jobs in Rialto, CA are:
What cities near Rialto, CA are hiring for Call Center Manager jobs? Cities near Rialto, CA with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Rialto, CA as of June 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $64,011 per year, or $30.8 per hour.
Bilingual Call Center Representative

Bilingual Call Center Representative

EFP Staffing

Chino, CA • On-site

$18/hr

Full-time

Medical

Posted 16 days ago

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Job description

Job Summary:

The Customer Service Representative (CSR) is responsible for managing customer inquiries, resolving issues, and providing exceptional service to customers. The CSR serves as the primary point of contact for customers, handling various tasks including answering questions, processing orders, and troubleshooting problems.

***Call Center experience required***

***Excel experience required***

Bilingual

Key Responsibilities

  •  
    • Respond promptly to customer inquiries via phone, email, chat, or social media.
    • Provide accurate information regarding products, services, and policies.
    • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
  • Order Processing:
    • Process orders, returns, exchanges, and refunds in accordance with company policies.
    • Ensure accurate data entry for customer orders and requests.
  • Issue Resolution:
    • Investigate and resolve customer issues, including product or service problems.
    • Escalate complex issues to supervisors or specialized departments as needed.
  • Documentation:
    • Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
    • Update customer information in the CRM system.
  • Product Knowledge:
    • Stay informed about product details, company policies, and procedures.
    • Provide recommendations and guidance to customers based on their needs.
  • Feedback & Improvement:
    • Gather customer feedback and report recurring issues to management.
    • Suggest improvements to enhance the customer service experience.

Qualifications:

  • Education: High school diploma or equivalent; college degree preferred.
  • Experience: Previous experience in customer service or a related field is a plus.
  • Skills:
    • Excellent communication skills, both verbal and written.
    • Strong problem-solving abilities and attention to detail.
    • Proficiency in using customer service software, CRM systems, and Microsoft Office.
    • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Personal Attributes:
    • Patience, empathy, and a positive attitude.
    • Ability to remain calm and professional under pressure.
    • Strong work ethic and commitment to providing excellent customer service.
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About Employee Force Provider

Sourced by ZipRecruiter

OUR MISSION AND VISION We want to help employers build a workforce that improves performance. We want to help job seekers put their talents to work in positions that suit their skills and stimulate their success. We are committed to connecting great companies with great employees and opening up opportunities for both by providing the highest quality of outsourced employment and human resource services. Success for our customers is reached by empowering them to focus on what they do best. We want to be more than a staffing company; we want to be a pipeline of skilled talent and satisfying career opportunities. We continuously strive to become the preferred source for employment and human resource services. We are dedicated to serving our customers and the community with the highest levels of service, knowledge, professionalism, honesty and integrity.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Ontario, CA, US

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