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Call Center Manager Jobs in Rialto, CA (NOW HIRING)

Atlas Copco

Service Center Manager - Anaheim

Anaheim, CA · On-site +1

$129K - $161K/yr

Your role As a Service Center Manager - Anaheim, you will drive growth of the parts and service ... com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case ...

Walmart

(USA) Vision Center Manager NL2

Corona, CA · On-site

$30 - $40/hr

Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing proper signing and instock and inventory levels budgeting and forecasting ...

Walmart

(USA) Vision Center Manager NL2

Corona, CA · On-site

Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing proper signing and instock and inventory levels budgeting and forecasting ...

Lynch EMS

EMS Dispatcher / Call-Taker

Anaheim, CA · On-site

$18 - $24/hr

Serve as a back-up Call Taking Representative and follow all outlined principle duties and ... process for Management Team notification. * Abides by all company and department policies ...

Lynch EMS

EMS Dispatcher / Call-Taker

Anaheim, CA · On-site

$18 - $24/hr

Serve as a back-up Call Taking Representative and follow all outlined principle duties and ... process for Management Team notification. * Abides by all company and department policies ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Rialto, CA

Call Center Manager information

See Rialto, CA salary details

$29.6K

$64K

$109.8K

How much do call center manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for call center manager in Rialto, CA is $64,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $75,200.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
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What are the most commonly searched types of Call Center jobs in Rialto, CA?

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Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Rialto, CA as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $64,011 per year, or $30.8 per hour.

Service Center Manager - Anaheim

Atlas Copco

Anaheim, CA • On-site, Remote

$129K - $161K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Atlas Copco rating

8.5

Company rating: 8.5 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

83rd of 490 rated machine equipment manufacturers

Job description

Your role
As a Service Center Manager - Anaheim, you will drive growth of the parts and service business by delivering exceptional customer service, operational excellence, and profitable service center performance. You will lead service operations, develop your team, and ensure equipment is repaired safely, efficiently, and to the highest quality standards.
You will report to the National Operations Manager.
Key Responsibilities
  • Drive growth of the service and parts business while maintaining high levels of customer satisfaction.
  • Lead, coach, and develop shop and field service technicians to ensure safe, efficient, and high-quality service delivery.
  • Manage service center operations, including scheduling, resource allocation, work in progress, warranty administration, reporting, and financial performance.
  • Establish and maintain standardized service processes, documentation, and procedures to improve efficiency and consistency.
  • Ensure compliance with all Safety, Health, Environmental, and Quality (SHEQ) standards, company policies, and regulatory requirements.
  • Develop technician capabilities through training, certification programs, and ongoing technical development.
  • Resolve complex equipment, warranty, and customer service issues through effective troubleshooting, root cause analysis, and corrective actions.
  • Maintain service center facilities, tools, and equipment in accordance with 5S standards and operational best practices.
  • Collaborate with Sales, Parts, Product Companies, and other internal teams to improve equipment reliability, customer support, and business growth.
  • Utilize business systems and reporting tools (SAP, MAM2, Microsoft 365, etc.) to monitor performance and support decision-making.
  • Communicate professionally with customers and internal stakeholders, providing timely updates on service activities, warranty concerns, and operational performance.
  • Perform other duties as assigned.

Supervisory Responsibilities
  • Lead and manage a team of shop and field service technicians.
  • Oversee hiring, onboarding, training, scheduling, performance management, employee development, and corrective actions in accordance with company policies and applicable laws.
  • Provide direction, coaching, and performance feedback to ensure a high-performing and customer-focused service team.

Travel: Occassional travel may be required for this position (approximately 10%)
To succeed, you will need
3 to 5 years of service leadership experience is required, preferably with hands-on technical expertise in the maintenance and repair of compressed air equipment, generators, dewatering pumps, energy storage systems, or similar industrial equipment.
A bachelor's degree in Business Management or a related field is preferred; equivalent combinations of education, technical training, and relevant work experience will also be considered.
Required Skills & Abilities:
  • Strong knowledge of service operations, equipment maintenance, troubleshooting, and repair.
  • Excellent written, verbal, and customer communication skills.
  • Ability to read and interpret technical manuals, blueprints, and hydraulic/electrical schematics.
  • Strong analytical and problem-solving skills with a focus on root-cause resolution.
  • Working knowledge of business mathematics, including percentages, ratios, and measurements.
  • Proficient in Microsoft Office 365, ERP systems, and service management software.

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
In return, we offer
We offer competitive wages and a world-class benefits package including medical, dental, and vision insurance, company-paid life, short and long-term disability insurance, generous paid time off, and 401(k) matching and automatic company contribution. The annual salary range for this position is $129,100 - $161,380. Final compensation will be based on factors such as relevant experience, education, skills, certifications, and overall qualifications.
Power Technique North America LLC is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.
We are fully committed to being a part of the solution for a better tomorrow. That's why we have set science-based targets to reduce greenhouse gas emissions to lead the transition to a low-carbon society
Learn more at www.atlascopcogroup.com
Job location
This role requires you to work on-site at our office in Anaheim CA, United States (US). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Contact information
Talent Acquisition Team:Madelen Atanassov
Our selection process includes interviews and for some roles skills assessments to gain a deeper insights into your profile. We're eager to get to know you, hear about your skills, and discuss your potential to grow with us.
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

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