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Call Center Supervisor Jobs in Rialto, CA (NOW HIRING)

Infusion4Health Inc

Call Center Manager

Brea, CA · On-site

$85K - $100K/yr

We are seeking a Patient Care Call Center Manager to join our fast-paced operations team and oversee the success of our front-end patient care services. This role includes oversight of the call ...

The Bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

the bugman

Call Center Manager

Anaheim, CA · On-site

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

A.D.S.

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Call Center Agent

San Bernardino, CA

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the initial point of contact for customers, addressing their inquiries via phone, chat, or email. -- Your ...

the bugman

Call Center Manager

Anaheim, CA · On-site

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

the bugman

Call Center Manager

Anaheim, CA · On-site

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

A.D.S.

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Call Center Agent

San Bernardino, CA

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the initial point of contact for customers, addressing their inquiries via phone, chat, or email. -- Your ...

Synergy Companies

Call Center Representative

Perris, CA

$16.25 - $20.25/hr

As a Call Center Representative, you will be expected to answer calls in an appropriate manner, become knowledgeable regarding programs offered (training will be provided), and promote a friendly ...

Synergy Companies

Call Center Representative

Perris, CA

$16.25 - $20.25/hr

As a Call Center Representative, you will be expected to answer calls in an appropriate manner, become knowledgeable regarding programs offered (training will be provided), and promote a friendly ...

Synergy Companies

Call Center Representative

Perris, CA · On-site

$17/hr

As a Call Center Representative, you will be expected to answer calls in an appropriate manner, become knowledgeable regarding programs offered (training will be provided), and promote a friendly ...

EFP Staffing

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Call Center / Warehouse Manager

Ontario, CA · On-site

$23 - $25/hr

... Call Center and Order Processing *MUST - Proficiency in Microsoft Office products. - Leadership ... in supervising customer service personnel, warehouse staff, as well as delivery drivers. - Learn ...

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All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Rialto, CA

Call Center Supervisor information

See Rialto, CA salary details

$29.6K

$64K

$109.8K

How much do call center supervisor jobs pay per year?

As of Jun 13, 2026, the average yearly pay for call center supervisor in Rialto, CA is $64,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $75,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level roles such as executive positions, specialized medical professionals, or successful entrepreneurs. These roles often require advanced skills, significant experience, or ownership of a business, and may involve long hours or high responsibility levels.

What are the key skills and qualifications needed to thrive as a Call Center Supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What are Call Center Supervisors?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

What is the role of a supervisor in a call center?

A call center supervisor oversees daily operations, manages staff performance, ensures customer service standards are met, and provides training and support to agents. They also handle escalated issues, monitor call metrics, and implement process improvements to enhance efficiency.

How much do call center supervisors make?

In Florida, call center supervisors typically earn an average salary of around $45,000 to $55,000 per year, depending on experience, company size, and location. Compensation may also include benefits such as health insurance and performance bonuses, and strong communication and leadership skills are often required for the role.

How much should a supervisor be paid?

The average salary for a call center supervisor typically ranges from $40,000 to $60,000 annually, depending on experience, location, and company size. Supervisors with strong leadership skills and familiarity with call center software may earn higher wages, and some roles include performance bonuses or benefits.
What job categories do people searching Call Center Supervisor jobs in Rialto, CA look for? The top searched job categories for Call Center Supervisor jobs in Rialto, CA are:
What cities near Rialto, CA are hiring for Call Center Supervisor jobs? Cities near Rialto, CA with the most Call Center Supervisor job openings:
Call Center Supervisor jobs near you

Call Center Manager

Infusion4Health Inc

Brea, CA • On-site

$85K - $100K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

About Us: Infusion for Health is a premier, referral-based infusion center serving patients across California, Arizona, Nevada, Washington, Colorado, and Missouri. Our unique centers feature private, comfortable rooms for a personalized patient experience. We are committed to delivering exceptional infusion therapy in a patient-focused, compassionate environment, supported by a team of skilled professionals.

We are seeking a Patient Care Call Center Manager to join our fast-paced operations team and oversee the success of our front-end patient care services. This role includes oversight of the call center and scheduling support teams. The successful candidate will demonstrate exceptional leadership skills, strategic planning abilities, and problem-solving expertise.

This is a full-time position, Monday to Friday, located in Brea, CA. Pay range is $90k-100k per year.

Duties and Responsibilities:

  • Lead and supervise the Call Center & Scheduling teams.
  • Resolve issues and complaints to ensure a positive patient experience.
  • Ensure that the team delivers exceptional customer service by addressing patient inquiries and providing timely responses to questions.
  • Oversee staff, provide mentorship, and ensure that our team meets and exceeds performance goals.
  • Implement and monitor quality control audits, ensuring that our patient care services meet the highest standards.
  • Prepare and review reports related to call center performance, scheduling efficiency, and success rates.
  • Manage the day-to-day operations of the call center, ensuring patients receive timely and professional responses to their inquiries.
  • Act as a liaison between patients and healthcare providers, ensuring that patient concerns regarding scheduling, authorizations, and intake processes are addressed promptly.
  • Clearly communicate expectations to team members, hold them accountable, and recognize and celebrate their successes.
  • Maintain strict compliance with State, Federal and healthcare regulations, insurance requirements, and company policies. (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).

Qualifications:

  • Bachelor’s degree or equivalent experience.
  • At least 2+ years of experience leading a call center team in a healthcare organization
  • Proven ability to lead teams of 10-20 employees.
  • Strong understanding of Medicare, Commercial and Medicaid insurances.
  • Proven expertise in service-focused operations.

Skills & Abilities:

  • Excellent communication skills, with the ability to handle patient inquiries professionally and efficiently.
  • Strong leadership and team management abilities to effectively oversee multiple departments.

Why Join Us?

  • Be a part of a pioneering company in the healthcare industry that is making a significant impact on patients' lives.
  • Work with a supportive and collaborative team that values your expertise and contributions.
  • Enjoy a dynamic and flexible work environment with opportunities for professional growth and development.

Apply Now: If you are passionate about improving patient care and have the experience and skills we are looking for, we encourage you to apply. Join us in our mission to provide exceptional infusion therapy services and make a difference in the lives of our patients.