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Call Center Supervisor Jobs in Rialto, CA (NOW HIRING)

RDC

Manager - Call Center

Riverside, CA · On-site

$73K - $74K/yr

Monitors and tracks queue of inbound calls; informs Call Center team of calls waiting and call ... Minimum three (3) years of supervisory or leadership experience. Work Schedule: Monday through ...

RDC

Manager - Call Center

Riverside, CA · On-site

$73K - $74K/yr

Monitors and tracks queue of inbound calls; informs Call Center team of calls waiting and call ... Minimum three (3) years of supervisory or leadership experience. Work Schedule: Monday through ...

Select Source Sales

Be Seen First

Call Center Manager

Corona, CA · On-site

$35 - $45/hr

The Call Center Manager oversees a team of 5-10 members, primarily managing outbound and mixed inbound/outbound calls. Reporting directly to Senior Management, this role ensures efficient team ...

the bugman

Call Center Manager

Anaheim, CA · On-site

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

The Bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

the bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

A.D.S.

Call Center Agent

San Bernardino, CA

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the initial point of contact for customers, addressing their inquiries via phone, chat, or email. -- Your ...

A.D.S.

Call Center Agent

San Bernardino, CA

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the initial point of contact for customers, addressing their inquiries via phone, chat, or email. -- Your ...

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All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Rialto, CA

Call Center Supervisor information

See Rialto, CA salary details

$29.6K

$64K

$109.8K

How much do call center supervisor jobs pay per year?

As of Jul 28, 2026, the average yearly pay for call center supervisor in Rialto, CA is $64,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $75,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What jobs pay $4000 a week without a degree?

A Call Center Supervisor typically earns less than $4,000 weekly, but high-level sales managers, real estate brokers, or certain skilled trades like commercial electricians can reach or exceed that income without a college degree. These roles often require experience, strong communication skills, or industry-specific certifications rather than formal education. Income levels vary based on location, performance, and industry demand.

What are the key skills and qualifications needed to thrive as a Call Center Supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What are Call Center Supervisors?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How to become a call center supervisor?

To become a call center supervisor, candidates typically need several years of experience in customer service or call center roles, along with strong leadership, communication, and problem-solving skills. A high school diploma is usually required, and some employers prefer or require a bachelor's degree or relevant certifications. Developing proficiency with call center software and performance management tools can also enhance prospects for advancement.

What is the role of a supervisor in a call center?

A call center supervisor oversees daily operations, manages staff performance, ensures customer service standards are met, and provides training and support to agents. They also handle escalated issues, monitor call metrics, and implement process improvements to enhance efficiency and customer satisfaction.

What's the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn higher salaries due to increased responsibilities and experience requirements. These roles often require leadership skills, industry knowledge, and sometimes certifications, and they may include bonuses or performance incentives.
What job categories do people searching Call Center Supervisor jobs in Rialto, CA look for? The top searched job categories for Call Center Supervisor jobs in Rialto, CA are:
What cities near Rialto, CA are hiring for Call Center Supervisor jobs? Cities near Rialto, CA with the most Call Center Supervisor job openings:
Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Rialto, CA as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $64,011 per year, or $30.8 per hour.

Manager - Call Center

RDC

Riverside, CA • On-site

$73K - $74K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Essential Functions:

  • Hires, manages, develops, reviews, and sets goals for department and staff.
  • Monitors and tracks queue of inbound calls; informs Call Center team of calls waiting and call abandonment metrics.
  • Challenges team members in providing exceptional support to both external and internal customers.
  • Coordinates with Human Resources and management in a timely manner on any and all employee relations matters.
  • Enforces adherence to company policies and procedures.
  • Compiles reports on team's performance and customer feedback.
  • Works closely with team members to solve customer problems.
  • Offers solutions and suggestions for process and product improvement to management.
  • Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in GCM.
  • Relies on extensive technical knowledge to make decisions and accomplish departmental goals.
  • Assists customers in problem solving, planning, development and execution of stated goals and objectives.
  • Ensures customer retention and satisfaction.
  • Evaluates cases thoroughly and advises Technical Advisors and/or doctors on which product is the best for the particular case.
  • Makes outbound calls on cases that need assistance.
  • Determines if credits will apply in extreme circumstances.
  • Works with Customers in escalated call scenarios.
  • Works within approved department budget and resources.
  • Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

  • High School Diploma or equivalent.
  • Minimum five (5) years of experience in a Call Center environment.
  • Minimum three (3) years of supervisory or leadership experience.

Work Schedule: Monday through Friday 7:00am to 4:00pm

Pay Range: $73,000-$74,000/yr

Employment Type: full-time

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