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Call Center Supervisor Jobs in Rialto, CA (NOW HIRING)

Lynch EMS

EMS Dispatcher / Call-Taker

Anaheim, CA · On-site

$18 - $24/hr

Under the direction of the Communications Supervisor, performs as a dispatcher coordinating the ... Serve as a back-up Call Taking Representative and follow all outlined principle duties and ...

Lynch EMS

EMS Dispatcher / Call-Taker

Anaheim, CA · On-site

$18 - $24/hr

Under the direction of the Communications Supervisor, performs as a dispatcher coordinating the ... Serve as a back-up Call Taking Representative and follow all outlined principle duties and ...

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Showing results 41-60

All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Rialto, CA

Call Center Supervisor information

See Rialto, CA salary details

$29.6K

$64K

$109.8K

How much do call center supervisor jobs pay per year?

As of Aug 19, 2026, the average yearly pay for call center supervisor in Rialto, CA is $64,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $75,200.00 per year, depending on experience, location, and employer.

What is a call center supervisor?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a call center supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How much do call center supervisors make in the US?

Call center supervisors in the US typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and whether the role involves managing large teams or specialized customer service functions.

What are popular job titles related to Call Center Supervisor jobs in Rialto, CA?

For Call Center Supervisor jobs in Rialto, CA, the most frequently searched job titles are:

What job categories do people searching Call Center Supervisor jobs in Rialto, CA look for?

The top searched job categories for Call Center Supervisor jobs in Rialto, CA are:

What cities near Rialto, CA are hiring for Call Center Supervisor jobs?

Cities near Rialto, CA with the most Call Center Supervisor job openings:

Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Rialto, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $64,011 per year, or $30.8 per hour.

Temp - Operator

Community Health Systems, Inc. (CHSI)

Riverside, CA • On-site

$23 - $29.39/hr

Full-time

Posted 7 days ago

Community Health Systems rating

6.9

Company rating: 6.9 out of 10

Based on 276 frontline employees who took The Breakroom Quiz

456th of 888 rated healthcare providers

Job description

Description
JOB SUMMARY:
Reporting to the Clinic Site Manager, the Operator will be the liaison between our patients and our clinics. The Call Center Associate will be able to provide initial service support for inbound/outbound calls, schedule appointments, ensure patient data is current and accurate, and effectively address patient, complaints and inquiries keeping the patient experience at the core of every decision.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Schedule appointments and make reminder calls for patients.
  • Answer telephone promptly and in a polite and professional manner.
  • Obtain and enter accurate demographic information into Next Gen (i.e. address, telephone number, name of insurance or self-pay status).
  • Schedule appointment correctly - review appointment date, time, location, and provider name with caller.
  • Inform caller of items to bring to appointment (including insurance card, medications, applicable fees, and verification of income - if applicable).
  • Remind new patients to arrive 30 minutes, and established patients to arrive 10 minutes before scheduled appointment to complete paperwork.
  • Remind patients of cancellation/no-show policy.
  • Answer questions and offer other information, as requested, to provide patient-focused service and a positive experience.
  • Act as a liaison for the patients and the Health Center (i.e. direct calls to other departments as needed).
  • Use sound judgment in handling calls, especially with upset patients.
  • Understanding of when to escalate calls to physicians/site manager/nurse.
  • Provide assistance with mailings and other projects as call volume permits.
  • Responsible for participating in quality improvement projects/activities and accountable for quality and PCMH.
  • Perform all other duties as directed either formally or informally, verbally or in writing.

SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.
KNOWLEDGE, SKILLS AND ABILITIES:
  • Bilingual (English/Spanish) preferred.
  • Basic computer skills required.
  • Ability to handle confidential and sensitive information.
  • Ability to communicate effectively on the telephone.
  • Ability to relate to persons with diverse educational, socioeconomic, and ethnic and ethnic backgrounds.
  • Ability to handle a "call center" environment: high call volumes, work quickly and multi-task.
  • Ability to exercise good judgment to handle calls appropriately.
  • A high standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude and appearance at all times.
  • Possess strong interpersonal skills and ability to work well with others.
  • Well-developed verbal and written communication skills and the ability to work cooperatively with divergent groups
  • Must possess excellent customer service including verbal and written communication.
  • Ability to deal effectively with changing situations and stressful environment.
  • Ability to perform tasks related to physical activity to complete the responsibilities of the position.

EXPERIENCE AND EDUCATION:
  • High School or GED required. Associate's Degree or related healthcare certification preferred.
  • One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology.

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