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Call Center Manager Jobs in Newark, NJ (NOW HIRING)

Network Temp Inc

Call Center Representative

New York, NY · On-site

$28 - $29/hr

A prime candidate would have worked in a call center or in a customer service (over the phone) capacity and have been a payroll clerk, coordinator, administrator, specialist, timekeeper or manager ...

Network Temp Inc

Call Center Representative

Bronx, NY · On-site

$28 - $29/hr

A prime candidate would have worked in a call center or in a customer service (over the phone) capacity and have been a payroll clerk, coordinator, administrator, specialist, timekeeper or manager ...

City of New York

Call Center Representative

Manhattan, NY · On-site +1

$17.50 - $22/hr

The Collections Division is responsible for managing the full life cycle of the Department of ... Reporting to the Call Center Manager, the selected candidate's duties and responsibilities for this ...

City of New York

Call Center Representative

Manhattan, NY · On-site +1

$17.50 - $22/hr

The Collections Division is responsible for managing the full life cycle of the Department of ... Reporting to the Call Center Manager, the selected candidate's duties and responsibilities for this ...

City of New York

Call Center Representative

Manhattan, NY · On-site +1

$17.75 - $22/hr

The Collections Division is responsible for managing the full life cycle of the Department of ... Reporting to the Call Center Manager, the selected candidate's duties and responsibilities for this ...

City of New York

Call Center Representative

Manhattan, NY · On-site

$17.50 - $22/hr

The Collections Division is responsible for managing the full life cycle of the Department of ... Reporting to the Call Center Manager, the selected candidate's duties and responsibilities for this ...

Robert Half

Call Center Specialist

Union, NJ · On-site

$19 - $20/hr

This Contract to permanent opportunity is ideal for someone who thrives in a fast-moving call center setting and can manage a high volume of inbound inquiries with accuracy and care. In this role ...

LEVINS DRUGS INC

Call Center Representative

Queens, NY

$17 - $20/hr

Your primary responsibilities will include: - Receiving and managing inbound calls from customers ... call center experience is preferred but not required. - Excellent communication skills - Strong ...

LEVINS DRUGS INC

Call Center Representative

Queens, NY

$17 - $20/hr

Your primary responsibilities will include: - Receiving and managing inbound calls from customers ... call center experience is preferred but not required. - Excellent communication skills - Strong ...

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Call Center Manager information

See Newark, NJ salary details

$30.8K

$66.7K

$114.4K

How much do call center manager jobs pay per year?

As of May 28, 2026, the average yearly pay for call center manager in Newark, NJ is $66,669.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,100.00 and $78,300.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Newark, NJ? The most popular types of Call Center jobs in Newark, NJ are:
What are popular job titles related to Call Center Manager jobs in Newark, NJ? For Call Center Manager jobs in Newark, NJ, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Newark, NJ look for? The top searched job categories for Call Center Manager jobs in Newark, NJ are:
What cities near Newark, NJ are hiring for Call Center Manager jobs? Cities near Newark, NJ with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Newark, NJ as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 64% Full Time, 28% Part Time, and 6% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $66,669 per year, or $32.1 per hour.
Call Center Integration Project Manager

Call Center Integration Project Manager

Lloyd Group

Elmont, NY • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Call Center Integration Project Manager

Seeking a highly skilled and motivated Project Manager with a proven track record in managing call center technology projects. As a Project Manager, you will be responsible for overseeing the planning, execution, and successful delivery of projects related to call center technology implementation, upgrades, and optimizations.

Key Responsibilities :

  • Project Planning: Develop comprehensive project plans, timelines, and budgets, considering the specific requirements of call center technology initiatives. Collaborate with cross-functional teams to ensure alignment with business objectives.
  • Project Execution: Lead project teams in executing tasks, coordinating resources, and managing project risks. Proactively identify and resolve issues to keep projects on track and within scope.
  • Stakeholder Management: Establish clear communication channels with key stakeholders, including call center managers, IT teams, vendors, and senior leadership. Provide regular project updates and ensure alignment with business priorities.
  • Created Call center workflow journeys, routing analyst work experience required.
  • Change Management: Collaborate with change management teams to facilitate smooth transitions during technology implementations or process changes within the call center environment.

Qualifications :

  • Proven experience in managing call center technology projects, preferably with hands-on experience in call center operations.
  • Strong understanding of call center technologies such as Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Customer Relationship Management (CRM) systems, and workforce management tools.
  • Excellent communication, interpersonal, and presentation skills.
  • Proficiency in project management tools and software.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

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