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Call Center Manager Jobs in Myrtle Beach, SC (NOW HIRING)

Spinnaker Resorts

Outbound Activator

Myrtle Beach, SC · On-site

We are looking for enthusiastic Call Center Activations Representatives to join our team. In this ... management. • Participate in training sessions to enhance your skills and knowledge. • ...

Spinnaker Resorts

Outbound Activator

Myrtle Beach, SC · On-site

$16/hr

We are looking for enthusiastic Call Center Activations Representatives to join our team. In this ... management. ● Participate in training sessions to enhance your skills and knowledge. ● ...

AMBA

Inside Sales Insurance Specialist

Myrtle Beach, SC · Remote

$50K - $60K/yr

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

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Call Center Manager information

See Myrtle Beach, SC salary details

$26.6K

$57.4K

$98.5K

How much do call center manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for call center manager in Myrtle Beach, SC is $57,449.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,200.00 and $67,500.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Myrtle Beach, SC?

The most popular types of Call Center jobs in Myrtle Beach, SC are:

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For Call Center Manager jobs in Myrtle Beach, SC, the most frequently searched job titles are:

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The top searched job categories for Call Center Manager jobs in Myrtle Beach, SC are:

What cities near Myrtle Beach, SC are hiring for Call Center Manager jobs?

Cities near Myrtle Beach, SC with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Myrtle Beach, SC as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $57,447 per year, or $27.6 per hour.

Call Center Reservations Agent

Sea Mist Oceanfront Resort

Myrtle Beach, SC

$14.50 - $18/hr

Full-time

Re-posted 23 days ago

Job description

Job Purpose:

Under the guidance of the Call Center Manager, the Reservations Agent is responsible for answering all telephone inquiries with regard to the room and information about the hotel. The agent is to answer all inquiries in a professional, courteous and efficient manner and attempt to secure a guaranteed reservation whenever possible.

Duties & Functions:

  • Answer all phone calls promptly and in a courteous manner.
  • Be knowledgeable of current rates, marketing specials, resort operations and other information necessary to answer guest inquiries.
  • Know the layout of the hotels including all room types, suites and meeting rooms.
  • Have a complete working knowledge of the reservation functions in the Call Center.
  • Be aware at all times of the selling status of the hotels.
  • Have a complete knowledge of our special rates and packages and know which benefits are included in each.
  • Secure all required information from the guest when making a reservation.
  • Understand and follow the reservation policy pertaining to guarantees, cancellations and no-shows and communicate them clearly to each guest.
  • Follow up on any guest requests to ensure satisfaction in a friendly and professional manner.
  • Process all advance deposits on future reservations and post each deposit to guestas reservation.
  • Balance and run necessary reports daily.
  • Be aware of and adhere to the rules and regulations of the Call Center.
  • Create and maintain positive relationships with all departments within the hotel and know how they relate to the Call Center.
  • Assist with inputting weekend third party reservations such as internet and wholesale.
  • Any other reasonable duties as assigned by the supervisor or manager

ADDITIONAL RESPONSIBILITIES

  • Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
  • Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
  • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  • High School Diploma or equivalent required. 
  • Minimum one year experience in front desk operations, or other related guest facing role, and/or one year experience in direct sales, service or retail trade; OR, an equivalent combination of education and experience.
  • Enter and locate work related information using computers and/or point of sale systems
  • Ability to spend extended lengths of time viewing a computer screen
  • Possess a gracious, friendly, and fun demeanor
  • Ability to multitask
  • Maintain positive and productive working relationships with other employees and departments
  • Ability to work independently and to partner with others to promote an environment of teamwork
  • Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
  • Must have excellent communication skills and be able to read, write, speak and understand English.

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