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Virtual Call Center Jobs in Myrtle Beach, SC (NOW HIRING)

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Virtual Call Center information

See Myrtle Beach, SC salary details

$4

$12

$19

How much do virtual call center jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for virtual call center in Myrtle Beach, SC is $12.66, according to ZipRecruiter salary data. Most workers in this role earn between $8.65 and $14.71 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.
More about Virtual Call Center jobs

What are the most commonly searched types of Call Center jobs in Myrtle Beach, SC?

The most popular types of Call Center jobs in Myrtle Beach, SC are:

What are popular job titles related to Virtual Call Center jobs in Myrtle Beach, SC?

For Virtual Call Center jobs in Myrtle Beach, SC, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center jobs in Myrtle Beach, SC look for?

The top searched job categories for Virtual Call Center jobs in Myrtle Beach, SC are:

What cities near Myrtle Beach, SC are hiring for Virtual Call Center jobs?

Cities near Myrtle Beach, SC with the most Virtual Call Center job openings:

Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Myrtle Beach, SC as of August 2026, with employment types broken down into 64% Full Time, and 36% Part Time. Highlights an 73% In-person, and 27% Remote job distribution, with an average salary of $26,323 per year, or $12.7 per hour.

Customer Service Representative

Myrtle Beach, SC • On-site

South Carolina 811
See more jobs at South Carolina 811external

$17.77/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Customer Service Representative - Remote (South Carolina Only)
Location: Remote - Must Reside in South Carolina
Job Type: Full-Time
Industry: Customer Service | Call Center | Public Safety | Utilities | Operations Support
Schedule: Monday-Friday 8:30 am - 5:30 pm. Schedule may vary based on call volume; overtime required
Minimum Internet speeds required: 3 Mbps upload/10 Mbps download
Compensation: $17.77 + Potential Performance Bonuses
Perks: Company-provided equipment, Paid Time-Off, Medical, Dental, and Vision Benefits, 401K, Career Growth, the list goes on and on!
This position isn't actively hiring right now. We're keeping this posting open to build a talent pool, so your application will be on file for future opportunities in this role.
Make an Impact While Building Your Career
Are you an experienced Customer Service Representative, Call Center Agent, or Contact Center Professional who thrives in a fast-paced, high-volume environment? Do you excel at handling complex customer interactions, critical calls, and time-sensitive situations with professionalism and urgency?
We are seeking motivated, detail-oriented professionals with backgrounds in banking, insurance, healthcare, legal services, paralegal support, front desk and administrative reception, hospitality, utilities, telecommunications, and emergency dispatch to join our fully remote team.
This is an opportunity to use your communication, problem-solving, and multitasking skills to support public safety initiatives across South Carolina while working from home.
Previous remote/work-from-home customer service or virtual call center experience is strongly encouraged.
What Makes This Role Different?
We DO NOT handle:
  • Collections
  • Telemarketing
  • Cold calling
  • Door-to-door sales

Instead, our team supports critical public safety communication services that help prevent damage to underground utilities and protect communities throughout South Carolina.
About Us
SC811 is South Carolina's "Call Before You Dig" contact center. We help homeowners, contractors, excavators, and businesses submit locate requests before digging or excavation begins.
Our work helps prevent:
  • Utility outages
  • Property damage
  • Service interruptions
  • Workplace accidents
  • Serious injuries and fatalities

Safety, accuracy, and exceptional customer service are at the core of everything we do.
Description:
The Customer Service Representative is responsible for managing a high volume of inbound calls while accurately documenting excavation and utility locate information in a web-based system. The candidate must possess excellent verbal and written communication skills. In addition, maintain a positive & professional attitude when handling calls, with a sense of urgency. Be able to accurately plot site locations on a map. This position is open to candidates in South Carolina and is fully remote. The company will provide the needed equipment.
This role requires:
  • Strong active listening skills
  • Accurate data entry
  • Excellent verbal communication
  • Calmness under pressure
  • Critical thinking
  • Ability to manage difficult or complex customer situations
  • Ability to multitask in a fast-paced call center environment

Key Responsibilities:
  • Accurately record data from the caller on inbound telephone lines and process notices. Individuals must also accurately provide the caller with pertinent and legally required information for each locate notice.
  • Handle high-volume inbound customer service calls with professionalism and urgency
  • Accurately collect, document, and process excavation locate requests
  • Provide callers with legally required and safety-related information
  • Navigate multiple computer systems and web-based applications simultaneously
  • Maintain exceptional attention to detail while multitasking
  • De-escalate difficult customer interactions and resolve concerns effectively
  • Plot and verify excavation site locations using mapping tools
  • Meet productivity, quality assurance, and performance metrics in a call center environment
  • Support operational efficiency and public safety initiatives
  • Maintain confidentiality and compliance with company procedures
  • Perform additional duties as assigned by leadership

Skills/Requirements:
  • Be able to type at least 45 wpm accurately (or at least 14,500 kph)
  • Able to process excavation information precisely and adhere to standards set forth by the Company
  • Ability to understand and listen effectively to customer situations while maintaining company interests
  • Handle a high volume of telephone contacts that may include difficult and demanding customer situations
  • Have effective time management skills and manage work in a fast-paced environment
  • Handle repetition of tasks throughout the workday
  • Score acceptable or set goals on evaluations composed by Management.

Other Requirements:
  • Ability to stand or sit for considerable lengths of time.
  • Work in a confined workspace for a long period of time, attached to a telephone headset, and enter data
  • Must be willing to undergo a background check, in accordance with local law/regulations.
  • Minimum requirement is a high school diploma or equivalent
  • 2 years of customer service experience required
  • Be able to pass an assessment test for typing and customer service skills
  • Must have minimum internet speeds required: 3 Mbps upload/10 Mbps download (Company will provide a link to a test to confirm)
  • Bilingual candidates encouraged to apply
  • Must reside and be able to work remotely from within the State of South Carolina.
  • Must pass a background check and drug screen prior to hire.

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