We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that ... Experience with LMS platforms and virtual training tools. * Knowledge of adult learning principles ...
Quick apply
We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that ... Experience with LMS platforms and virtual training tools. * Knowledge of adult learning principles ...
Experience with LMS platforms and virtual training tools. * Knowledge of adult learning principles ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...
Experience with LMS platforms and virtual training tools. * Knowledge of adult learning principles ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...
Experience with LMS platforms and virtual training tools. * Knowledge of adult learning principles ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...
Experience with LMS platforms and virtual training tools. * Knowledge of adult learning principles ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...
Experience with LMS platforms and virtual training tools. * Knowledge of adult learning principles ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...
Experience with LMS platforms and virtual training tools. * Knowledge of adult learning principles ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... We're seeking a dedicated and detail-oriented Virtual Banker to join our growing team, where you'll ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... We're seeking a dedicated and detail-oriented Virtual Banker to join our growing team, where you'll ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... We're seeking a dedicated and detail-oriented Virtual Banker to join our growing team, where you'll ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... We're seeking a dedicated and detail-oriented Virtual Banker to join our growing team, where you'll ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... The Evening Virtual Banker provides professional digital banking support to customers outside of ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... The Evening Virtual Banker provides professional digital banking support to customers outside of ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... We are seeking a detail-oriented and customer-focused Virtual Banker to support clients through ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... We are seeking a detail-oriented and customer-focused Virtual Banker to support clients through ...
Virtual Banker Mid-Shift
Savannah, GA · Remote
... call center footprint and operations that extend across multiple countries. We deliver Customer ... We are seeking a detail-oriented and customer-focused Virtual Banker to support clients through ...
Virtual Banker Mid-Shift
Savannah, GA · Remote
... call center footprint and operations that extend across multiple countries. We deliver Customer ... We are seeking a detail-oriented and customer-focused Virtual Banker to support clients through ...
Contact Center Trainer
Savannah, GA · On-site
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Conduct onboarding, soft skills, product, and systems training in both in-person and virtual ...
Quick apply
Contact Center Trainer
Savannah, GA · On-site
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Conduct onboarding, soft skills, product, and systems training in both in-person and virtual ...
Virtual Banker - 4X10 Shift
Savannah, GA · Remote
$11.50 - $14.50/hr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... We're seeking a dedicated and detail-oriented Virtual Banker to join our growing team, where you'll ...
Virtual Banker - 4X10 Shift
Savannah, GA · Remote
$11.50 - $14.50/hr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... We're seeking a dedicated and detail-oriented Virtual Banker to join our growing team, where you'll ...
Virtual Banker - Evenings
Savannah, GA · Remote
$13.75 - $17.25/hr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... The Evening Virtual Banker provides professional digital banking support to customers outside of ...
Virtual Banker - Evenings
Savannah, GA · Remote
$13.75 - $17.25/hr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... The Evening Virtual Banker provides professional digital banking support to customers outside of ...
Virtual Banker - Evenings
Savannah, GA · On-site
$11.50 - $14.50/hr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... The Evening Virtual Banker provides professional digital banking support to customers outside of ...
Virtual Banker - Evenings
Savannah, GA · On-site
$11.50 - $14.50/hr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... The Evening Virtual Banker provides professional digital banking support to customers outside of ...
Contact Center Trainer
Savannah, GA · On-site
Conduct onboarding, soft skills, product, and systems training in both in-person and virtual ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...
Contact Center Trainer
Savannah, GA · On-site
Conduct onboarding, soft skills, product, and systems training in both in-person and virtual ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...
Conduct onboarding, soft skills, product, and systems training in both in-person and virtual ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...
Conduct onboarding, soft skills, product, and systems training in both in-person and virtual ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...
Contact Center Trainer
Savannah, GA · On-site
Conduct onboarding, soft skills, product, and systems training in both in-person and virtual ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...
Contact Center Trainer
Savannah, GA · On-site
Conduct onboarding, soft skills, product, and systems training in both in-person and virtual ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...
Virtual Banker - Mid-Shift
Savannah, GA · Remote
$11.50 - $14.50/hr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... We are seeking a detail-oriented and customer-focused Virtual Banker to support clients through ...
Virtual Banker - Mid-Shift
Savannah, GA · Remote
$11.50 - $14.50/hr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... We are seeking a detail-oriented and customer-focused Virtual Banker to support clients through ...
Virtual Banker - Evenings
Savannah, GA · On-site
... strong call center footprint and operations that extend across multiple countries. We deliver ... The Evening Virtual Banker provides professional digital banking support to customers outside of ...
Quick apply
Virtual Banker - Evenings
Savannah, GA · On-site
... strong call center footprint and operations that extend across multiple countries. We deliver ... The Evening Virtual Banker provides professional digital banking support to customers outside of ...
Bank Associate - Mid-Shift
Savannah, GA · On-site
$11.25 - $15.25/hr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... a dynamic virtual environment that values professionalism, empathy, and efficiency. To be ...
Bank Associate - Mid-Shift
Savannah, GA · On-site
$11.25 - $15.25/hr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... a dynamic virtual environment that values professionalism, empathy, and efficiency. To be ...
Bank Associate - Mid-Shift
Savannah, GA · On-site
$11.25 - $15.25/hr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... a dynamic virtual environment that values professionalism, empathy, and efficiency. To be ...
Bank Associate - Mid-Shift
Savannah, GA · On-site
$11.25 - $15.25/hr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... a dynamic virtual environment that values professionalism, empathy, and efficiency. To be ...
Virtual Call Center information
See Bluffton, SC salary details
$4.93 - $6.27
0% of jobs
$6.27 - $7.61
0% of jobs
$7.61 - $8.96
16% of jobs
$9.45 is the 25th percentile. Wages below this are outliers.
$8.96 - $10.30
24% of jobs
$10.30 - $11.65
0% of jobs
$11.65 - $12.99
5% of jobs
The median wage is $13.76 / hr.
$12.99 - $14.33
7% of jobs
$15.35 is the 75th percentile. Wages above this are outliers.
$14.33 - $15.68
29% of jobs
$15.68 - $17.02
12% of jobs
$17.02 - $18.36
3% of jobs
$18.36 - $19.71
3% of jobs
$4
$13
$19
How much do virtual call center jobs pay per hour?
As of Sep 3, 2026, the average hourly pay for virtual call center in Bluffton, SC is $13.10, according to ZipRecruiter salary data. Most workers in this role earn between $8.94 and $15.24 per hour, depending on experience, location, and employer.
What is a virtual call center?
A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.
What are virtual call center jobs?
Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.
What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?
To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.
What are some common challenges faced by employees in a virtual call center, and how can they be managed?
One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
What is the difference between Virtual Call Center vs Customer Service Representative?
| Aspect | Virtual Call Center | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; sometimes training certifications | High school diploma or equivalent; customer service training often provided |
| Work Environment | Remote, home-based or virtual office setting | Typically office-based or remote, depending on employer |
| Industry Usage | Common in call centers, customer support, sales | Customer support, sales, technical support roles |
| Job Functions | Handling inbound/outbound calls, support, sales | Assisting customers, resolving issues, providing product info |
The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.
How do I start my own virtual call center?
To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Bluffton, SC?
The most popular types of Call Center jobs in Bluffton, SC are:
What cities near Bluffton, SC are hiring for Virtual Call Center jobs?
Cities near Bluffton, SC with the most Virtual Call Center job openings:
Job description
Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You’ll play a key role in onboarding, upskilling, and supporting continuous learning across multiple client campaigns.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Key Responsibilities:
- Facilitate new hire training, soft skills, product/process, and systems training.
- Design and update training materials, manuals, and e-learning content.
- Conduct training needs assessments and recommend learning solutions.
- Evaluate training effectiveness using assessments, feedback, and performance data.
- Provide post-training coaching and support to agents and team leads.
- Collaborate with QA and Operations to align training with performance goals.
- Maintain accurate training records and generate reports for internal stakeholders.
Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
- 3+ years of experience as a trainer in a BPO or contact center.
- Strong facilitation and communication skills.
- Experience with LMS platforms and virtual training tools.
- Knowledge of adult learning principles and instructional design.
About MCI Careers
Sourced by ZipRecruiter
MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.
Industry
Computer and electronic product manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Ashburn, VA, US