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Call Center Manager Jobs in Mount Pleasant, SC (NOW HIRING)

AditiStaffing

call center representative

Charleston, SC

$15 - $18.75/hr

Call center hours are 7:00 a.m. - 9:00 p.m., Monday thru Friday and 8:00 a.m. to 5:00 p.m. on Saturday, closed on Sundays. Schedules are based on a shift-bid process and update twice annually.

CareNow

Center Manager

North Charleston, SC · On-site

As a Center Manager, you will: * Interview, hire, train, and supervise clinic staff * Develop and lead the execution of clinic goals and objectives in support of overall clinic performance and ...

Baker GMC

Customer Service Agent - BDC Rep

Charleston, SC · On-site

$14.50 - $18.75/hr

Forward ANY customers concerns to the correct department Manager and follow-up. Job Requirements * Pleasant and engaging phone person * Dealership experience preferred * Call Center experience a plus

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Call Center Manager information

See Mount Pleasant, SC salary details

$28.2K

$60.9K

$104.5K

How much do call center manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center manager in Mount Pleasant, SC is $60,917.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $71,600.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Mount Pleasant, SC?

The most popular types of Call Center jobs in Mount Pleasant, SC are:

What are popular job titles related to Call Center Manager jobs in Mount Pleasant, SC?

For Call Center Manager jobs in Mount Pleasant, SC, the most frequently searched job titles are:

What cities near Mount Pleasant, SC are hiring for Call Center Manager jobs?

Cities near Mount Pleasant, SC with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Mount Pleasant, SC as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, 2% Contract, and 1% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $60,917 per year, or $29.3 per hour.

call center representative

AditiStaffing

Charleston, SC

$15 - $18.75/hr

Contractor

Re-posted 15 days ago

Job description

Company Description

Aditi Staffing is an MBE certified, IT Staffing firm in the US offering contract, contract-to-hire & direct hire career opportunities with Fortune Firms. Recently recognized as one of the fastest growing staffing firms and top diversity firm by the Staffing Industry Analysts, Aditi Staffing has been a partner of choice for candidates and clients. 

Visit our website: http://www.aditistaffing.com/

Job Description

Work in a fast-paced, intense, results-oriented call center environment. Main responsibilities would be to handle heavy inbound (100+ per day) and outbound customer calls for accounts that are 30, 60, 90-plus days past due in order to identify and resolve outstanding issues for account rehabilitation and suspension prevention. 

Call center hours are 7:00 a.m. - 9:00 p.m., Monday thru Friday and 8:00 a.m. to 5:00 p.m. on Saturday, closed on Sundays. Schedules are based on a shift-bid process and update twice annually. Holidays may be required and overtime is offered on a volunteer basis based on the needs of the business. 

If there is interested in joining the world leader of innovation in communications, mobility, information and entertainment; A great percentage of contingent employees move into permanent positions within the company. 


location is 2401 Mall Drive- North Charleston SC 29406. 


Potential Candidates Qualifications: 

Associate's degree or equivalent work experience 

Call center, customer service or collections experience preferred but not required 

Customer service experience in Hospitality, Retail or Banking will be considered 

Ability to handle escalated calls and demonstrate strong negotiation, analytical and problem solving skills 

Ability to work with internal/external customers; listening, sharing information and troubleshooting their issues. 

Strong interpersonal and communication skills 

Be comfortable multi-tasking; using a computer terminal to gather and research information 

Ability to work 12pm- 9pm, Monday thru Friday and every other Saturday (8am-5pm) is required.


Thanks & Regards

Darshan

Technical Recruiter 

D: 425-818-5584


Additional Information

Thanks & Regards


Darshan


Technical Recruiter 


D: 425-818-5584

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