ZipRecruiter

Log In

1

Call Center Manager Jobs in Kitchener, ON (NOW HIRING)

401 Auto

Security Guard

Cambridge, ON · On-site

$20/hr

... call centre and an 80,000 sq. ft. centralized service "Hub" * A fun, fast-paced, and high-energy ... Elite Business Management Groups offering a full line of automotive, recreational vehicle ...

401 Auto

Deal Clerk

Cambridge, ON · On-site

CA$50K/yr

... call centre and an 80,000 sq. ft. centralized service "Hub" * A fun, fast-paced, and high-energy ... Elite Business Management Groups offering a full line of automotive, recreational vehicle ...

401 Auto

RV2 Technician

Kitchener, ON · On-site

CA$26 - CA$27/hr

... call centre and an 80,000 sq. ft. centralized service "Hub" * A fun, fast-paced, and high-energy ... Elite Business Management Groups offering a full line of automotive, recreational vehicle ...

401 Auto

Deal Clerk

Cambridge, ON · On-site

CA$50K/yr

... call centre and an 80,000 sq. ft. centralized service "Hub" * A fun, fast-paced, and high-energy ... Elite Business Management Groups offering a full line of automotive, recreational vehicle ...

401 Auto

RV2 Technician

Kitchener, ON · On-site

$26 - $27/hr

... call centre and an 80,000 sq. ft. centralized service "Hub" * A fun, fast-paced, and high-energy ... Elite Business Management Groups offering a full line of automotive, recreational vehicle ...

401 Auto

Auto Dealership Group Controller

Cambridge, ON · On-site

CA$130K - CA$165K/yr

Manage and lead the accounting team, providing mentorship, training, and performance oversight ... call centre and an 80,000 sq. ft. centralized service "Hub" * A fun, fast-paced, and high-energy ...

401 Auto

Auto Dealership Group Controller

Cambridge, ON · On-site

CA$135K - CA$165K/yr

Manage and lead the accounting team, providing mentorship, training, and performance oversight ... call centre and an 80,000 sq. ft. centralized service "Hub" * A fun, fast-paced, and high-energy ...

401 Auto

Digital Operations Specialist

Cambridge, ON · On-site

CA$55K - CA$70K/yr

Manage DNS configuration and records to ensure reliable site availability and performance ... call centre and an 80,000 sq. ft. centralized service "Hub" * A fun, fast-paced, and high-energy ...

401 Auto

Digital Operations Specialist

Cambridge, ON · On-site

CA$55K - CA$70K/yr

Manage DNS configuration and records to ensure reliable site availability and performance ... call centre and an 80,000 sq. ft. centralized service "Hub" * A fun, fast-paced, and high-energy ...

previous page

Showing results 41-60

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Kitchener, ON

Call Center Manager information

See Kitchener, ON salary details

$24.3K

$54.7K

$91K

How much do call center manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for call center manager in Kitchener, ON is $54,656.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,517.00 and $64,376.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Kitchener, ON?

The most popular types of Call Center jobs in Kitchener, ON are:

What are popular job titles related to Call Center Manager jobs in Kitchener, ON?

For Call Center Manager jobs in Kitchener, ON, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Kitchener, ON look for?

The top searched job categories for Call Center Manager jobs in Kitchener, ON are:

What cities near Kitchener, ON are hiring for Call Center Manager jobs?

Cities near Kitchener, ON with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Kitchener, ON as of August 2026, with employment types broken down into 77% Full Time, 22% Part Time, and 1% Contract. Highlights an 75% Physical, 2% Hybrid, and 23% Remote job distribution, with an average salary of $54,656 per year, or $26.3 per hour.

310s Licensed Technician - Woodstock Nissan

401 Auto

Woodstock, ON • On-site

$40/hr

Full-time

Re-posted 8 days ago

Job description

NOW HIRING: Skilled & Driven 310S Technician - Join a Fast-Paced Team, Work with Cutting-Edge Tech, and Accelerate Your Career with Top Pay & Benefits!


We're looking for a skilled and motivated 310S Technician to join the team - someone who's passionate about automotive excellence and ready to take their career to the next level in a fast-paced, innovative environment


Location: 1201 Dundas St, Woodstock, ON N4S 7V9


Compensation: $40 per hour


What You Will Be Doing:

  • Diagnosing source of malfunctions and performing repairs
  • Determining if additional safety or service work is required by thoroughly examining vehicles
  • Ensure all vehicles qualify for warranty prior to performing warranty repairs
  • Performing road tests using safe driving standards
  • Excellent customer service, communication, and time management skills both verbal and written
  • Ensure the service shop is maintained in a clean, organized, hazard-free manner
  • Ability to multi-task and work in a fast-paced environment


What You Bring to the Table:

  • Applicant must possess a 310S License
  • Experience with Engine work.
  • Valid G Driver's License with a clean driver's abstract
  • High School Diploma or equivalent
  • Positive Teamwork Attitude


So why work for us?

  • The 401 Group of Companies is privately owned and 100% Canadian
  • 40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub"
  • A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks.
  • Personalized coaching, mentoring, and training focused on both individual growth and team success.
  • Empowering you to grow with meaningful career path planning and advancement opportunities.
  • Health & wellness benefit enrollment opportunities
  • Employee referral bonus opportunities
  • Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop.
  • Perkopolis Enrollment
  • On-site Parking


The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Subaru, Honda, Nissan, Toyota, Chrysler, Jeep, Dodge, Ram, Buick, GMC, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.


This posting reflects a current and active opening.



Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code.The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, 226-535-9077 or careers@401auto.ca

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.

Apply