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Call Center Manager Jobs in Barrie, ON (NOW HIRING)

Desjardins Group

IT Support, Technician

Aurora, ON · Remote

Primary role is situated in an IT call centre environment, guided by Experts, Coaches, IT Management and Workforce Management (WFM) scheduling. You serve as technical team collaborator and provide ...

eCapital

Fuel Sales Specialist

Orillia, ON · On-site

... M system * Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint) * Customer service experience * Comfort working in a call center or phone-based sales environment To be at the top of ...

Aspire Lifestyles

Be Seen First

Remote Customer Service Representative

Barrie, ON · Remote

CA$20 - CA$22/hr

... management · Comfort working in a fast-paced, performance-driven environment Experience: · Minimum 2 years of interactive customer service experience · Call center or high-volume service ...

401 Auto

RV1/RV2 Technician

Innisfil, ON · On-site

CA$35/hr

... call centre and an 80,000 sq. ft. centralized service "Hub" * A fun, fast-paced, and high-energy ... Elite Business Management Groups offering a full line of automotive, recreational vehicle ...

401 Auto

RV1/RV2 Technician

Innisfil, ON · On-site

$35/hr

... call centre and an 80,000 sq. ft. centralized service "Hub" * A fun, fast-paced, and high-energy ... Elite Business Management Groups offering a full line of automotive, recreational vehicle ...

401 Auto

RV Service Advisor

Innisfil, ON · On-site

CA$40K - CA$50K/yr

... call centre and an 80,000 sq. ft. centralized service "Hub" * A fun, fast-paced, and high-energy ... Elite Business Management Groups offering a full line of automotive, recreational vehicle ...

New

401 Auto

RV Service Advisor

Innisfil, ON · On-site

CA$40K - CA$50K/yr

... call centre and an 80,000 sq. ft. centralized service "Hub" * A fun, fast-paced, and high-energy ... Elite Business Management Groups offering a full line of automotive, recreational vehicle ...

New

401 Auto

General Labourer

Innisfil, ON · On-site

$20 - $22/hr

... call centre and an 80,000 sq. ft. centralized service "Hub" * A fun, fast-paced, and high-energy ... Elite Business Management Groups offering a full line of automotive, recreational vehicle ...

401 Auto

General Labourer

Innisfil, ON · On-site

CA$20 - CA$22/hr

... call centre and an 80,000 sq. ft. centralized service "Hub" * A fun, fast-paced, and high-energy ... Elite Business Management Groups offering a full line of automotive, recreational vehicle ...

401 Auto

Lot Attendant - Barrie Kia

Barrie, ON · On-site

$18 - $20/hr

... call centre and an 80,000 sq. ft. centralized service "Hub". * A fun, fast-paced, and high-energy ... Elite Business Management Groups offering a full line of automotive, recreational vehicle ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Barrie, ON

Call Center Manager information

See Barrie, ON salary details

$26.2K

$59K

$98.2K

How much do call center manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for call center manager in Barrie, ON is $58,995.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,814.00 and $69,487.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Barrie, ON?

The most popular types of Call Center jobs in Barrie, ON are:

What are popular job titles related to Call Center Manager jobs in Barrie, ON?

For Call Center Manager jobs in Barrie, ON, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Barrie, ON look for?

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Cities near Barrie, ON with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Barrie, ON as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $58,995 per year, or $28.4 per hour.

Call Centre Administrator - Crescent Oral Surgery

Dentalcorp

Aurora, ON

CA$21 - CA$24/hr

Full-time

Posted 27 days ago

Job description

**Please note that this is an ON-SITE position. Get to Know Us:

At Crescent Oral Surgery, we're more than a team of specialists-we're a community dedicated to exceptional patient care and surgical excellence. With locations in Toronto, Aurora, and Richmond Hill, we provide comprehensive oral and maxillofacial surgical services in a welcoming and compassionate environment.

Join us at our Aurora practice as a Call Centre Administrator; that values professionalism, teamwork, and continuous growth-where every day brings an opportunity to make a difference in someone's smile and confidence.

Schedule: Full-time

Monday - Thursday 8:00-4:30pm

Friday 8:00-4:00pm

What Sets Us Apart:

  • Grow Without Limits:We'llmatch your ambition,curiosityand drive to be your best with award-winning education, hands-on experience, realrecognitionand proven pathways that grow yourexpertiseon your terms
  • Brilliant Rewards:Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
  • Build Your Career with Us:Be part of a team that sharesexpertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth
  • Culture & Flexibility:Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

The wage for this Call Center Administratorposition is$21-$24/hour depending on skills, experience, and location.

Please note that this is anew job opening.

Your Role:
  • Welcome andassistpatients upon arrival, creating a warm and positive first impression
  • Optimizethe daily appointment schedule to ensure fullutilizationwith minimal gaps
  • Effectively manage the recall system andmaintainaccurate, up-to-date patient records
  • Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
  • Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
  • Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
  • Complete patient billing following treatment, process payments,submitinsurance claims, and respond to fee inquiries in a professional and positive manner
About You:
  • Minimum 1 year ofDental Administrationexperienceis preferred
  • Excellent customer service skills; A minimum of 2 years of experience in a customer service or reception role/dental administrator preferred
  • Experience with dental software programs isan asset
  • Clinical backgroundis considered anasset

Application Information:Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.

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