Remote Call Center Assistant Jobs in Kitchener, ON

As the Financial Services segment of one of Canada's most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers and our ability to build teams that reflect the diverse customers and communities in which we live and work.
Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they've come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen.
This is a remote position within Ontario. Applicants residing inONTARIO,are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario

This is a CONTRACT role for Bilingual (FR/EN) candidates, English-only applicants are invited to apply if they meet all criteria.
This is a part-time position with full-time training hours, Mon-Fri 8AM - 4PM. You must be fully available for all weeks of training
Workers can expect to be scheduled between the hours of 6AM to 11PM. We require flexible availability for this purpose.

What you'll do

Role we are currently sourcing for:

Customer Relationship Representatives:

• Respond to a wide range of telephone inquiries from Canadian Tire Bank card members, while driving an exceptional customer experience

• Offer products and services to our customers solidifying their relationship with us, driving sales and business goals

Corporate Roadside Assistance Representative:

• Respond to a wide variety of requests from Canadian Tire Roadside Assistance, Home Services and Drivers Academy customers such as dispatching a service provider to provide roadside assistance, general inquiries on membership benefits/product features, enrolment, etc. which ultimately will build loyalty to the Canadian Tire brand.

Digital Customer Service Representatives:

• Support eCommerce customers with their inquiries for CTOnline, SportChek, Atmosphere, Mark's Pro-Hockey Life

• Support our Triangle Rewards program

• Communicate with customer over phone and emails

• Support eCommerce order reviews

What you bring

We are looking for individuals who are:

• Customer focused, who go above and beyond to respond to the evolving needs of our customers

• Solutions oriented and outcome focused, with a strong attention to detail

• Team players with strong communications skills, who build relationships easily

Our current department hours of operation are:

6:00am - 11:00pm, Monday to Sunday,

Your scheduled shifts will vary according to business needs, though you can expect to be scheduled primarily during evenings until close and weekends. Availability requirements range between days, evenings and weekends.

As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions:

• Criminal Background Check

We're always looking for great talent! In addition to competitive pay, we offer:

• Career growth opportunities and product discounts

Our starting wage for this position is $22.82/ hour

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.