Call Center Manager Jobs in Kitchener, ON (NOW HIRING)

Now Hiring: Dynamic Fixed Operations Manager – Lead Service & Parts to Peak Performance, Drive Profitability, and Deliver an Unmatched Customer Experience! 

As a Regional Fixed Operations Manager, you will play a pivotal role in overseeing and optimizing our regional locations. From managing service departments, leading a team of dedicated employees to deliver top-notch service and building relationships along the way as you embrace the perks of traveling to our various locations

At the 401 Group of Companies we are dedicated to setting new standards of excellence in the automotive industry. With our consistent growth and innovation, we are looking for a Regional Fixed Operations Manager to help drive our continued success.

Location: Cambridge ON

Compensation: $100,000-$150,000 per year 

Your Key Responsibilities :

• OEM policy and administration
• Thorough understanding of dealership and OEM KPIs
• Knowledge and expertise and department absorption and P&L
• Responsible for profit management - must examine department financial statements, including expenses and revenue, to ensure the department's profitability 
• Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching and talent management   
• Review and implement Service Centre policies and procedures that improve the customer experience through high quality service and rapport building 
• Develop and implement a long-term strategy and action plan to attract and retain customers 
• Understand and maintain warranty platforms
  
• Ordering parts with company and OEM guidelines
• Knowledge of parts pricing procedures
• Understand and maintain warranty platforms
• Establish and maintain good relationships with wholesale customers  
• Professionally and effectively resolve customer and employee complaints and concerns 
• Ensure compliance with Health and Safety and all other workplace regulations and policies
• Oversee multiple Service and Parts departments and ensure that the parts department is properly staffed, providing coverage during all scheduled business hours
• Maintain an active parts and accessories inventory with appropriate days of supply, minimizing obsolescence and improving turnover rates 
• Develop and grow external (CP/W) parts and accessories sales including wholesale accounts 
•  Ensure compliance with 401 and OEM policies and procedures such as to maintain accurate warranty 10 bin, clean and presentable merchandising areas including parts storage. 
• Ensure the highest level of customer satisfaction 
  
•  Report any non-compliant issues directly and immediately to the management 
•  Manage cash and credit/debit receipts per company policy 
• Manage the PBS system and ensure that all parts orders are properly received, tracked, stored, and invoiced accurately 
•  Perform physical inventory counts as required which may be required during off business hours 
• Other duties as assigned

What You Bring to the Table:

• 12 Grade Diploma or equivalent
• Minimum 5 years Service Manager experience in the automotive industry    
• G Driver's license and a clean driver's abstract
• Strong understanding of automotive parts  
• Excellent communication, interpersonal and time management skills   
• Ability to adapt to a changing environment and meet deadlines  
• Technically savvy
• Experience with PBS software is considered an asset
• Must have the ability to multi-task and work under pressure 
• Must be willing to be flexible with work schedule and willingness to travel on a regular basis
  

So why work for us? 

• The 401 Group of Companies is privately owned and 100% Canadian
• 40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub"
• A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks.
• Personalized coaching, mentoring, and training focused on both individual growth and team success.
• Empowering you to grow with meaningful career path planning and advancement opportunities.
• Health & wellness benefit enrollment opportunities
• Employee referral bonus opportunities
• Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop.
• Perkopolis Enrollment
• On-site Parking

The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Subaru, Honda, Nissan, Toyota, Chrysler, Jeep, Dodge, Ram, Buick, GMC, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.

If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless!

This posting reflects a current and active opening.

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, 226-535-9077 or careers@401auto.ca

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.