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Call Center Manager Jobs in Edison, NJ (NOW HIRING)

Planet Honda

Call Center Representative

Union, NJ · On-site

$16.25 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As an Call Center Representative, you will be responsible for generating appointments and building relationships with potential customers through phone, text, and email. Our BDC team plays a crucial ...

Planet Honda

Call Center Representative

Union, NJ · On-site

$16.25 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As an Call Center Representative, you will be responsible for generating appointments and building relationships with potential customers through phone, text, and email. Our BDC team plays a crucial ...

Planet Honda

Call Center Representative

NJ · On-site

$16.25 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As an Call Center Representative, you will be responsible for generating appointments and building relationships with potential customers through phone, text, and email. Our BDC team plays a crucial ...

Planet Honda

Call Center Representative

Union, NJ · On-site

$16.25 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As an Call Center Representative, you will be responsible for generating appointments and building relationships with potential customers through phone, text, and email. Our BDC team plays a crucial ...

Nuva Smile

Dental Call Center Representative

Cranford, NJ · On-site

$16.25 - $20.50/hr

  • Medical

  • Retirement

  • PTO

We are seeking a friendly, professional, and organized Call Center Representative to join our dental office team. In this role, you will be the first point of contact for patients, responsible for ...

AppleOne

Remote Call Center Representative

Avenel, NJ · Remote

$19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Key Responsibilities: - Answer and manage high-volume inbound customer service calls related to ... privacy policies, call center procedures, compliance requirements, and performance standards ...

Nuva Smile

Dental Call Center Representative

Cranford, NJ · On-site

$16.25 - $20.50/hr

  • Medical

  • Retirement

  • PTO

We are seeking a friendly, professional, and organized Call Center Representative to join our dental office team. In this role, you will be the first point of contact for patients, responsible for ...

First Financial Credit Union

Call Center Representative

Freehold, NJ · On-site

$16 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... management. • Evaluate needs of members and offer appropriate financial products and services ... will consider call center experience in other fields of business. Must be available to work ...

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Showing results 41-60

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Edison, NJ

Call Center Manager information

See Edison, NJ salary details

$30.5K

$66.1K

$113.4K

How much do call center manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for call center manager in Edison, NJ is $66,084.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,700.00 and $77,600.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Edison, NJ?

The most popular types of Call Center jobs in Edison, NJ are:

What are popular job titles related to Call Center Manager jobs in Edison, NJ?

For Call Center Manager jobs in Edison, NJ, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Edison, NJ look for?

The top searched job categories for Call Center Manager jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Call Center Manager jobs?

Cities near Edison, NJ with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Edison, NJ as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution, with an average salary of $66,084 per year, or $31.8 per hour.

eService Call Center Asscociate

Careers Integrated Resources Inc

Newark, NJ • On-site

$16.25 - $21/hr

Other

Posted 5 days ago

Job description

eService Call Center Associate

A Few Words About Us Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

This is Direct Hire with our Client

Job Description

Skills Required:

  • 3+ years in a large call center with excellent customer service skills
  • Bilingual in Spanish/English is a major plus
  • Some experience in a call center or customer service role within the health insurance industry required.

Job Summary: Provide excellent service to customers through the resolution of basic customer inquiries received by phone or though written correspondence.

Responsibilities:

  • Receive customer inquiries via phone, fax, mail, e-mail, etc. If necessary, probe for additional helpful information (i.e. member ID, claim number, name, etc.) in order to effectively handle inquiry.
  • Review computer systems and/or other reference materials to complete verification process.
  • Initiate investigation process based on the nature of the inquiry (claim, member information, benefits, enrollment, appeals, etc.).
  • Utilize available resources to quickly and efficiently resolve or redirect inquiries in accordance with prescribed departmental process.
  • Accurately document customer inquiries and actions taken in accordance with departmental quality guidelines to ensure appropriate follow up.
  • Follow up on unresolved issues in a timely manner, escalating call trends to management.
  • Deliver an excellent customer service experience while meeting quality and production standards.
  • Perform other relevant tasks as assigned by management. Core Individual Contributor Competencies: Personal and professional attributes critical to successful performance for Individual
  • Contributors: Customer Focus, Accountable, Learn, Communicate
Qualifications

Education/Experience:

  • High school degree or equivalent required. Some college preferred.
  • Some experience in a call center or customer service role within the health insurance industry required.

Knowledge:

  • Medical terminology and medical billing coding preferred
  • Skills and Abilities: Excellent Customer Service skills including the ability to manage and diffuse irate calls Ability to work in a high pressure, fast pace environment Keyboarding proficiency PC proficiency Strong verbal and written communication Interpersonal skills (i.e. active listening) Investigative and analytical skills Ability to multitask Time management skills Flexibility and adaptability Ability to work effectively within a team environment
Job Location

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