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Call Center Supervisor Jobs in Edison, NJ (NOW HIRING)

MMC Group

Supervisor - Call Center

Manhattan, NY

$36K - $42K/yr

We are looking for a stellar Call Center Supervisor to oversee Tier 1 and Tier 2 Representitaves. The position will pay between $36,000 - $42,000 / year, depending on experience. We have an opening ...

City of New York

Call Center Supervisor

Manhattan, NY · On-site

The Supervisor will report to the Deputy Director of General Vending Unit and will ensure that call center staff deliver consistent, accurate, and efficient service so that applicants can complete ...

City of New York

Call Center Supervisor

Manhattan, NY · On-site

The Supervisor will report to the Deputy Director of General Vending Unit and will ensure that call center staff deliver consistent, accurate, and efficient service so that applicants can complete ...

Talkishco

Call Center Agent

Jersey City, NJ

Call Center Supervisor Position Summary: We are looking for a skilled and dedicated Call Center Agent to join our customer support team. As a Call Center Agent, you will be the first point of contact ...

thryvlgbt

Call Center Morning

Manhattan, NY

$12.58 - $18.52/hr

Call Center Morning Location: Atlanta, GA, 30303Skills Required: * Call Center * Flexible * 24hr Call Center The Call Center Morning position requires an individual who is able to work in a fast ...

TransCore

Call Center Manager

Union, NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

Elevare Branding

Call Center Representative

Freehold, NJ · On-site

$16 - $20/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

New

Biz Voice Boost

Call Center Representative

Freehold, NJ · On-site

$16 - $20/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

PeopleShare Inc

Call Center Representative

Orange, NJ · On-site

$19 - $20/hr

PeopleShare is seeking a professional Call Center Specialist to join a growing healthcare support team in Whippany, NJ! If you have strong customer service skills, thrive in a fast-paced environment ...

Q1 Technologies

Call Center Operations

Raritan, NJ · On-site

Call Center Operations Location: Raritan, NJ (Onsite) Job Type: Contract * Contact Center Technology and Process Improvement - Design and drive implementation of contact center operations technology ...

Benecard Services, LLC

Call Center Representative

Clifton, NJ · On-site

$16.50 - $20.50/hr

Call Center Representative Do you enjoy solving problems and delivering outstanding customer service over the phone? Are you experienced in fast-paced call center environments and committed to ...

PeopleShare Inc

Call Center Representative

Iselin, NJ · On-site

$20.90/hr

Call Center Representative (Late Shift) Location: Whippany, NJ Job Type: Full-Time Pay: $20.90 per hour Schedule: 10:00 AM- 6:30 PM or 11:30 AM-8:00 PM Job Summary We are seeking a customer-focused ...

Benecard Services, Inc.

Call Center Representative

Clifton, NJ · On-site

$16.50 - $20.50/hr

Are you experienced in fast-paced call center environments and committed to creating positive experiences for every caller? National Vision Administrators (NVA) is always interested in connecting ...

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All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Edison, NJ

Call Center Supervisor information

See Edison, NJ salary details

$29.9K

$64.7K

$111K

How much do call center supervisor jobs pay per year?

As of Aug 8, 2026, the average yearly pay for call center supervisor in Edison, NJ is $64,736.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,700.00 and $76,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What are the key skills and qualifications needed to thrive as a call center supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What is a call center supervisor?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How much do call center supervisors make in the US?

In the US, call center supervisors typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and whether the role involves team management or specialized skills.

How much does a call center supervisor make?

The average salary for a call center supervisor in Florida is approximately $45,000 to $60,000 per year, depending on experience, company size, and location. Supervisors often oversee teams, handle customer service issues, and may require leadership skills and familiarity with call center software.
What are the most commonly searched types of Call Center Supervisor jobs in Edison, NJ? The most popular types of Call Center Supervisor jobs in Edison, NJ are:
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What job categories do people searching Call Center Supervisor jobs in Edison, NJ look for? The top searched job categories for Call Center Supervisor jobs in Edison, NJ are:
What cities near Edison, NJ are hiring for Call Center Supervisor jobs? Cities near Edison, NJ with the most Call Center Supervisor job openings:
Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Edison, NJ as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $64,736 per year, or $31.1 per hour.

Supervisor - Call Center

MMC Group

Manhattan, NY

$36K - $42K/yr

Full-time

Re-posted 19 days ago

Job description

This position is a sallaried position. We are looking for a stellar Call Center Supervisor to oversee Tier 1 and Tier 2 Representitaves. The position will pay between $36,000 - $42,000 / year, depending on experience. We have an opening in New York and one in Hartford. If this sounds like you or someone you know, please apply immedietely as these positions are going quickly. Thank you!


Job Responsibilities:


  • Supervise call center operations and all related Exchange Call Center activity for Tier 1 or Tier 2 CCRs.

  • Monitor the performance of Tier 1 or Tier 2 Call Center Representatives (CCRs) and provide feedback and education to staff to improve performance

  • Assist with the development and implementation of procedures pertinent to the effective and efficient operation of the Call Center, and assist with establishing performance goals and measurements for Tier 1 or Tier 2 CCRs.

  • Assist Tier 1 or Tier 2 CCRs in responding to customer inquiries regarding the insurance affordability programs, Advanced Premium Tax Credits (APTCs), modified adjusted gross income (MAGI), qualified health plans (QHPs), and managed care program, community resources, and options for client inquiry resolution programs

  • Work closely with the Quality Assurance/Training Manager regarding staff performance and training needs

  • Performs other duties as may be assigned by the Call Center Supervisor or Management


Job Requirements


  • Associate's or Bachelor's degree from an accredited college or university

  • A minimum of one year of supervisory experience in a health or social services field

  • High school diploma or equivalency, or related customer service functions

  • Experience working with culturally and linguistically diverse populations in a courteous and effective manner