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Call Center Manager Jobs in Edison, NJ (NOW HIRING)

PeopleShare Inc

Call Center Representative

Orange, NJ · On-site

$19 - $20/hr

Escalate issues as needed and collaborate with internal teams such as Program Management and ... Familiarity with call center metrics and performance standards (a plus). Experience with Five9 ...

Elevare Branding

Call Center Representative

Freehold, NJ · On-site

$16 - $20/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

New

Biz Voice Boost

Call Center Representative

Freehold, NJ · On-site

$16 - $20/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

MTM LLC

Director of Call Center Operations

Colts Neck, NJ · On-site

$75K - $225K/yr

Manage, lead, and motivate a team of call center agents focused on generating high-quality leads and driving new business for the company. Foster a culture of accountability, teamwork, and high ...

PeopleShare Inc

Call Center Representative

Iselin, NJ · On-site

$20.90/hr

Call Center Representative (Late Shift) Location: Whippany, NJ Job Type: Full-Time Pay: $20.90 per hour Schedule: 10:00 AM- 6:30 PM or 11:30 AM-8:00 PM Job Summary We are seeking a customer-focused ...

Nuva Smile

Dental Call Center Representative

Cranford, NJ · On-site

$16.25 - $20.50/hr

Dental Call Center Representative ID: 20126 Location: Cranford, NJ Department: Administrative More about this job > Description Benefits For Full Time Employment Health Insurance, PTO, Paid Holidays ...

Ned's Home

Call Center Representative 24

Fairfield, NJ · On-site

$15.75 - $20.50/hr

In this role, you will manage a large number of inbound and outbound calls while delivering ... call center experience preferred. Company Description Ned's Home is currently hiring individuals ...

Michelsgaming

Call Center representative

New York, NY · On-site

$17.50 - $22/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Michels Gaming

Call Center representative

New York, NY · On-site

$17.50 - $22/hr

We are seeking a Call Center Representative to join our team. You will be responsible for helping customers by providing product and service information and resolving technical issues.

CVS Health

Sales Call Center Representative

New York, NY · Remote

$15 - $32.31/hr

Title: Sales Call Center Representative I Company: Oak Street Health Location: Remote Role ... Good attendance and time management skills are critical for success in this role * Experience ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Edison, NJ

Call Center Manager information

See Edison, NJ salary details

$29.9K

$64.7K

$111K

How much do call center manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for call center manager in Edison, NJ is $64,736.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,700.00 and $76,100.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Edison, NJ? The most popular types of Call Center jobs in Edison, NJ are:
What are popular job titles related to Call Center Manager jobs in Edison, NJ? For Call Center Manager jobs in Edison, NJ, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Edison, NJ look for? The top searched job categories for Call Center Manager jobs in Edison, NJ are:
What cities near Edison, NJ are hiring for Call Center Manager jobs? Cities near Edison, NJ with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Edison, NJ as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $64,736 per year, or $31.1 per hour.

Call Center Representative

PeopleShare Inc

Orange, NJ • On-site

$19 - $20/hr

Other

Medical

Re-posted 21 days ago

Job description

PeopleShare is seeking a professional Call Center Specialist to join a growing healthcare support team in Whippany, NJ! If you have strong customer service skills, thrive in a fast-paced environment, and are passionate about helping patients access the care they need, this is a great opportunity for you
Monday- Friday,- 8 hour shift between 8am-8pm at $19-$20/hr
Job Responsibilities:
Handle inbound and outbound calls regarding patient support, copay assistance, and access-to-care needs.
Provide exceptional service to patients, physicians, and pharmacies with a focus on empathy and creating a positive consumer experience.
Process claims depending on daily volume.
Escalate issues as needed and collaborate with internal teams such as Program Management and IT.
Support patients throughout the entire program journey-eligibility, reimbursement questions, and general assistance.
Deliver high-touch "white glove" concierge-level service.
Other duties as assigned.
Requirements:
1+ year of healthcare, patient support, or case-management experience in a high-volume contact center (preferred).
Experience with pharmacy benefits, healthcare insurance, or medical billing (preferred).
Familiarity with call center metrics and performance standards (a plus).
Experience with Five9, InContact, or similar call center software (a plus).
Third-party system experience (SelectRx, Pro-Care, FSV) a plus.
Bilingual English/Spanish is a plus.
Strong written and verbal communication-clear, empathetic, and professional.
High level of emotional intelligence and customer empathy.
Strong adaptability and critical thinking skills.
IND8

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About PeopleShare

Sourced by ZipRecruiter

Whether you’re a job seeker or a hiring manager, we have the experience, expertise and resources to provide hiring solutions that work for you. We specialize in temporary, temp-to-hire, and direct hire staffing roles in the clerical, financial and light industrial sectors. PeopleShare connects employers and temporary employees who hit the ground running on day one.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Collegeville, PA, US

Year founded

2005

Social media

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