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Call Center Manager Jobs in Commerce, GA (NOW HIRING)

MC-Rx

Pharma Acct Mgr

Gainesville, GA

Recommend enhancements to pharmacy operations, call center, reporting, and leadership. * Track and report monthly accruals and budgets. * Upload the Medical Information (MI) report into the ...

MC-Rx

Pharma Acct Mgr

Gainesville, GA · On-site

Recommend enhancements to pharmacy operations, call center, reporting, and leadership. * Track and report monthly accruals and budgets. * Upload the Medical Information (MI) report into the ...

MC-Rx

Patient Services Representative I

Gainesville, GA · On-site

$16/hr

Escalate issues to management as appropriate. * Document and retain all pertinent information. QUALIFICATIONS AND REQUIREMENTS * A minimum of 1 year of Call Center experience (both inbound and ...

Altitude Development Group

Sales Representative

Winder, GA · On-site

$76K - $121K/yr

... call center or door-to-door sales environment and want to level up their professional careers ... You will work with business owners, benefits managers, and their employees individually at times ...

Driveline

Flex Merchandiser

Toccoa, GA · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

Gainesville, GA · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

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Showing results 21-40

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Commerce, GA

Call Center Manager information

See Commerce, GA salary details

$27.3K

$59.2K

$101.5K

How much do call center manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for call center manager in Commerce, GA is $59,178.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $69,500.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Commerce, GA?

The most popular types of Call Center jobs in Commerce, GA are:

What job categories do people searching Call Center Manager jobs in Commerce, GA look for?

The top searched job categories for Call Center Manager jobs in Commerce, GA are:

What cities near Commerce, GA are hiring for Call Center Manager jobs?

Cities near Commerce, GA with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Commerce, GA as of August 2026, with employment types broken down into 79% Full Time, 20% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $59,178 per year, or $28.5 per hour.

Pharma Acct Mgr

Gainesville, GA

MC-Rx
See more jobs at MC-Rxexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Key Responsibilities include but are not limited to:

  • Establish and lead formal quarterly business reviews (QBRs).
  • Communicate with physician offices and assist in resolving issues.
  • Resolution of client issues.
  • Confirmation of requests for key customers.
  • Track and report status for key customer requests.
  • Identify trending client issues by office/geography.
  • Proactively solicit feedback from key clients and provide feedback to key customers.
  • Recommend enhancements to pharmacy operations, call center, reporting, and leadership.
  • Track and report monthly accruals and budgets.
  • Upload the Medical Information (MI) report into the manufacturer FTP site.
  • KPI (Key Performance Indicator) tracking and reporting.

Requirements:

  • Bachelor’s degree or equivalent industry experience preferred.
  • 2-4 years’ Specialty Pharmacy, PBM, Reimbursement hub, or other pharmacy-related experience.
  • Proficient with Microsoft Office.
  • Able and willing to travel up to 20%.
  • Strong interpersonal skills.
  • Attention to detail.
  • Exceptional follow-up and follow-through.
  • Excellent communication skills, written and oral.
  • Presentation skills a plus.
  • Physical Demands:
  • Requires sitting, standing, and occasional light lifting.

Physical Demands:
Requires sitting, standing, and occasional light lifting.

he Perks of Joining Our Team:

We believe in taking care of our team.  You'll enjoy a comprehensive benefits package designed to support your well-being and financial future:

  • Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
  • Time to Recharge: Paid vacation and holiday pay.
  • Focus on Your Wellness: We offer a robust Employee Wellness Program.
  • Invest in Your Future: 401(k) with a company match.
  • Support System: Employee Assistance Program provides confidential support and counseling.
  • Get Rewarded for Referring Great People:  Employee referral program.

Ready to start your rewarding journey with us? Apply today!

ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our official recruitment team at HumanResources@procarerx.com. 

ProCare Rx is an Equal Opportunity Employer

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