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Call Center Manager Jobs in Commerce, GA (NOW HIRING)

MC-Rx

Patient Services Representative

Gainesville, GA · On-site

$16/hr

Escalate issues to management as appropriate. * Document and retain all pertinent information. QUALIFICATIONS AND REQUIREMENTS * A minimum of 1 year of Call Center experience (both inbound and ...

MC-Rx

Patient Services Representative

Gainesville, GA · On-site

$16/hr

Escalate issues to management as appropriate. * Document and retain all pertinent information. QUALIFICATIONS AND REQUIREMENTS * A minimum of 1 year of Call Center experience (both inbound and ...

MC-Rx

Patient Services Representative

Gainesville, GA · On-site

$16/hr

Escalate issues to management as appropriate. * Document and retain all pertinent information. QUALIFICATIONS AND REQUIREMENTS * A minimum of 1 year of Call Center experience (both inbound and ...

MC-Rx

Patient Services Representative

Gainesville, GA · On-site

$16/hr

Escalate issues to management as appropriate. * Document and retain all pertinent information. QUALIFICATIONS AND REQUIREMENTS * A minimum of 1 year of Call Center experience (both inbound and ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Commerce, GA

Call Center Manager information

See Commerce, GA salary details

$27.3K

$59.2K

$101.5K

How much do call center manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for call center manager in Commerce, GA is $59,178.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $69,500.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What jobs pay 4000 a week without a degree?

A Call Center Manager typically earns less than $4,000 weekly, but some high-level sales roles, real estate brokers, or specialized freelance consultants can reach or exceed that income without a degree. These positions often require strong experience, sales skills, or industry knowledge rather than formal education.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. Salaries can vary widely, with some earning over $100,000 in high-demand or large organizations, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Commerce, GA? The most popular types of Call Center jobs in Commerce, GA are:
What cities near Commerce, GA are hiring for Call Center Manager jobs? Cities near Commerce, GA with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Commerce, GA as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 16% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $59,178 per year, or $28.5 per hour.

Customer Service Specialist - Athens, Dahlonega or Covington

Vallant Bank

Athens, GA • On-site

$14.75 - $19.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

JOB DESCRIPTION


Employer Department

Vallant Bank Operations


Job title Exemption status

Customer Service Call Center Specialist I Non-Exempt


Supervised by

Call Center Manager


Job Summary


The Customer Service Call Center Specialist is the initial voice contact that every customer and prospect have with the bank. The Customer Service Call Center Specialist is responsible for a quick and customer friendly response in a manner that is consistent with the customer service focus of Vallant Bank.


The employee will support the bank's strategic goals, vision, mission, core values, service standards and service philosophy in actions, words, and deeds.


Skills, Knowledge, Talents


Education

  • High School graduate.

Prior Experience

  • Some banking or call center experience desired.

Required Skills, Knowledge, and Talents

  • Must have a basic knowledge of the bank's products and services.
  • Must have a willingness to serve.
  • Must be able to function efficiently in a network environment and have a working knowledge of Microsoft Office and SharePoint.
  • Must be able to function efficiently on a general business level of math, possess general accounting knowledge (i.e. debits, credits, and an understanding of the bank's account reconciliations).
  • Project a professional image by adhering to guidelines in the employee handbook.
  • Must be able to collect, research, and analyze information skillfully.
  • Must be a self-starter, a creative thinker, flexible, eager, nurturing, open to change and exhibit good judgment.
  • Must be a leader by example, attentive to detail, work well with others and responsive to supervisory guidance.
  • Must have a working knowledge of compliance guidelines for the bank and the industry.
  • Strong customer service attitude.
  • Good speaking voice.
  • Must be able to use headset for hearing and speaking.
  • Must have knowledge of the bank's products and services.



Vallant Bank is an Equal Opportunity Employer and a Drug Free Workplace. As a condition of employment, a completed Application of Employment and satisfactory results from a background check and drug screening must be received. Vallant supports a diverse work force and welcomes all qualified applicants. It is the policy of Vallant Bank to consider applicants without regard to race, color, religion, creed, national origin, gender, disability, marital or veteran status, age or any other legally protected status.