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Call Center Manager Jobs in Bryan, TX (NOW HIRING)

The Physicians Centre Hospital

Call Center Rep

Bryan, TX · On-site

$13.50 - $16.75/hr

Responsible for keeping the call center area clean, organized, and of a professional appearance * Registers new patients and updates existing patient demographics by collecting patient information ...

Aiered

Call Center Representative

College Station, TX

$16 - $27/hr

Position Overview We are seeking a dedicated and customer-focused Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers ...

The Physicians Centre Hospital

Call Center Rep

Bryan, TX · On-site

$14.75 - $18.50/hr

Responsible for keeping the call center area clean, organized, and of a professional appearance * Registers new patients and updates existing patient demographics by collecting patient information ...

Surgery Partners

Call Center Rep

Bryan, TX · On-site

$13.50 - $16.75/hr

Responsible for keeping the call center area clean, organized, and of a professional appearance * Registers new patients and updates existing patient demographics by collecting patient information ...

Surgery Partners

Call Center Rep

Bryan, TX · On-site

$14.75 - $18.50/hr

Responsible for keeping the call center area clean, organized, and of a professional appearance * Registers new patients and updates existing patient demographics by collecting patient information ...

AA2IT

Contact Center Spec 1

College Station, TX · On-site

$17.50/hr

Call Center experience needed. Medical Terminology a plus. Manager looking for customer service experience; call center preferred; no short tenures on resume; if they worked a contract please state ...

E-talentnetwork

Contact Center Spec 1

College Station, TX · On-site

$15.50 - $20/hr

Manager looking for customer service experience; call center preferred; no short tenures on resume; if they worked a contract please state that on profile. Location: 1700 University Dr E, College ...

Liveops

Remote Customer Service Representative

Bryan, TX · Remote

$20/hr

Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose your own schedule by self-scheduling 30-minute blocks or commits. * Hours of Operation (Jan-Apr): 7 ...

Wayfair

Spanish Bilingual Service Consultant

Bryan, TX

$14.25 - $18/hr

... or manager i.e. process calls or emails to service customers when call demand dictates ... Service experience, preferably in a call center. * A successful track record working in a high ...

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Call Center Manager information

See Bryan, TX salary details

$27.2K

$58.9K

$101K

How much do call center manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for call center manager in Bryan, TX is $58,860.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,300.00 and $69,200.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Bryan, TX?

The most popular types of Call Center jobs in Bryan, TX are:

What are popular job titles related to Call Center Manager jobs in Bryan, TX?

For Call Center Manager jobs in Bryan, TX, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Bryan, TX look for?

The top searched job categories for Call Center Manager jobs in Bryan, TX are:

What cities near Bryan, TX are hiring for Call Center Manager jobs?

Cities near Bryan, TX with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Bryan, TX as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $58,860 per year, or $28.3 per hour.

Call Center Rep

The Physicians Centre Hospital

Bryan, TX • On-site

$13.50 - $16.75/hr

Full-time

Re-posted 18 days ago

Job description

 

Job Duties and Responsibilities:

 

  • Welcomes and greets all patients and visitors over the phone
  • Responsible for answering phone calls while maintaining a polite, consistent phone manner using proper telephone etiquette
  • Responsible for keeping the call center area clean, organized, and of a professional appearance
  • Registers new patients and updates existing patient demographics by collecting patient information, including personal and financial information, via phone calls
  • Facilitates a positive patient experience by obtaining appropriate information for scheduling (insurance eligibility, referrals, medical records, etc.) and by adhering to the scheduling guidelines for each provider.
  • Ensures the availability of treatment information by maintaining proper patient records
  • Responds to patients, prospective patients, and visitors' inquiries in a courteous manner
  • Adequately generating telephone encounters and directing phone calls to appropriate staff with the appropriate amount of detail
  • Be a team player and assist with other tasks during downtime
  • Protects patient confidentiality by making sure protected health information is secured

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