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Call Listener Jobs in Bryan, TX (NOW HIRING)

Bryan Hotel Management LLC

Front Desk Agent

Bryan, TX

$13.25 - $16.50/hr

Be courteous and willing to listen! * Enjoy Problem Solving - many guests need help with ... Anticipate problems and call management as needed. Job Requirements This role requires good verbal ...

New Castle Hotels and Resorts

Front Desk Agent

Bryan, TX · On-site

$13.25 - $16.50/hr

Be courteous and willing to listen! • Enjoy Problem Solving - many guests need help with ... Anticipate problems and call management as needed. Job Requirements This role requires good verbal ...

New Castle Hotels and Resorts

Front Desk Agent

Bryan, TX · On-site

$13.25 - $16.50/hr

Be courteous and willing to listen! • Enjoy Problem Solving - many guests need help with ... Anticipate problems and call management as needed. Job Requirements This role requires good verbal ...

New Castle Hotels

Front Desk Agent

Bryan, TX · On-site

$13.25 - $16.50/hr

Be courteous and willing to listen! • Enjoy Problem Solving - many guests need help with ... Anticipate problems and call management as needed. Job Requirements This role requires good verbal ...

AGC Keating LLC

Receptionist

Bryan, TX

$14.50 - $19.25/hr

He or she sets the tone for our company by being an outstanding listener and information source and ... call routing. The ideal candidate has a high school diploma or GED, a working knowledge of the ...

AGC Keating LLC

Receptionist

Bryan, TX · On-site

$14.50 - $19.25/hr

He or she sets the tone for our company by being an outstanding listener and information source and ... call routing. The ideal candidate has a high school diploma or GED, a working knowledge of the ...

Hasa

Be Seen First

Customer Service Representative

Bryan, TX · On-site

$19 - $21/hr

You will apply your multitasking skills by listening and speaking to customers, navigating different computer programs, and typing call documentation simultaneously. The position for CS ...

PLACE

Six Figure Real Estate Agent

Bryan, TX · On-site

$80K - $150K/yr

Commit to weekly 1:1 coaching session, weekly trainings and Partner Call * Consult with sellers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

PLACE

Fastest Way To 100k In Real Estate!

Bryan, TX · On-site

$85K - $125K/yr

... Call Consult with sellers, convert to listings and market homes Demonstrate expertise on pricing ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

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All JobsCall Listener JobsCall Listener Jobs in Bryan, TX

Call Listener information

See Bryan, TX salary details

$9

$16

$23

How much do call listener jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for call listener in Bryan, TX is $16.52, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.74 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Bryan, TX?

For Call Listener jobs in Bryan, TX, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Bryan, TX look for?

The top searched job categories for Call Listener jobs in Bryan, TX are:

What cities near Bryan, TX are hiring for Call Listener jobs?

Cities near Bryan, TX with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Bryan, TX as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 81% Full Time, 12% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,354 per year, or $16.5 per hour.

Customer Service Representative

Calm Waters Plumbing

College Station, TX

$18 - $22/hr

Full-time

Re-posted 26 days ago

Job description

To assist in achievement of the company's strategic objective and annual goals through the delivery of exceptional service and support reflective of Todaro Plumbing's vision, mission, purpose, and values.

Responsibilities:
  • Create a positive customer experience.
  • Answer inbound calls with customers and address customer concerns
  • Booking calls utilizing capacity planning and smart dispatch
  • Make booking GLSA/PPC calls a priority, using waived dispatch fees or other avenues needed to book the call
  • Make outbound calls as needed to reach the daily call count
  • Call booking rate to be at 90% or higher, when training concludes
  • Demonstrates customer care expertise and maintains high degree of credibility.
  • Utilize customer relationship management software to book calls and keep customer information up to date
  • Assist with booking Todaro Plumbing's Membership tune-ups
  • Attend team meetings per supervisor or management’s direction
  • Escalate customer issues to CSR Manager or Internal Operations Manager, if it cannot be handled by Customer Service Representative
  • Maintain a positive atmosphere in the office and with other employees
  • Prepare financing paperwork and collect payments.
  • Participate in all company sponsored training classes.
  • Abide by all standards of performance and ethics.
  • Follow all safety policies and procedures.
  • Perform other duties as assigned.

Position Requirements:
  • Minimum of 3 years customer service experience, preferably in the industry.
  • A high school Diploma or GED
  • Knowledge of Microsoft word, outlook, excel required
  • Must maintain professional demeanor
  • Proven Customer support experience or experience as a customer service representative
  • Strong phone contact handling skills and active listening
  • Ability to multitask, prioritize and manage time effectively.

Purpose- Create a Positive Customer Experience:
  • Support customers on the phone, during and after the job has been completed
  • Maintain a courteous tone with customers
  • Remember that customers are the lifeline of our company and always go above and beyond to meet their needs
  • Using compassion, empathy, and positive language to resolve customer conflicts and maintain customer retention
  • Identify core issues between customers and the company

Company Benefit Package:
  • 100% Paid Health, Dental and Vision Plan
  • Paid Holidays
  • Paid Time Off (Vacation, Sick Days, Personal Days)
  • Technical Training Programs
  • Incentive Compensation Programs




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