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Call Center Manager Jobs in Athens, AL (NOW HIRING)

PACIFIC BELLS INC

Team Member Trainer AL

Moulton, AL

$13 - $17/hr

Overseeing team members when the manager is not present * Customer satisfaction: Ensuring customer satisfaction. * Leadership: Guiding and growing the team. * Standards: Working with fellow team ...

Aire Serv

Customer Service Representative

Huntsville, AL · On-site

$17 - $19/hr

As a Call Center Representative, you will be the friendly and knowledgeable voice of our company, assisting customers with questions, scheduling service appointments, and ensuring a seamless customer ...

Aire Serv

Customer Service Representative

Huntsville, AL · On-site

$17 - $19/hr

As a Call Center Representative, you will be the friendly and knowledgeable voice of our company, assisting customers with questions, scheduling service appointments, and ensuring a seamless customer ...

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Showing results 41-60

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Athens, AL

Call Center Manager information

See Athens, AL salary details

$28.5K

$61.6K

$105.7K

How much do call center manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for call center manager in Athens, AL is $61,607.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,300.00 and $72,400.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Athens, AL?

The most popular types of Call Center jobs in Athens, AL are:

What are popular job titles related to Call Center Manager jobs in Athens, AL?

For Call Center Manager jobs in Athens, AL, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Athens, AL look for?

The top searched job categories for Call Center Manager jobs in Athens, AL are:

What cities near Athens, AL are hiring for Call Center Manager jobs?

Cities near Athens, AL with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Athens, AL as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $61,607 per year, or $29.6 per hour.

Team Member Trainer AL

ANCHOR POINT MANAGEMENT GROUP

Moulton, AL • On-site

$13 - $17/hr

Full-time

Re-posted 27 days ago

Job description

As a Team Trainer, you will work in a crew position, such as cashier, drive-thru, or other position, but will be responsible for training new employees. You'll be the go-to person during the shift - the first in line to resolve issues and lend a helping hand where needed.
Team Trainers are motivated, team-oriented, friendly, dependable, and strive to provide excellent guest service.
Responsibilities include:
 

  • Training: Cross-training current employees, leading new product or procedure training, and coaching
  • Oversight: Overseeing team members when the manager is not present
  • Customer satisfaction: Ensuring customer satisfaction.
  • Leadership: Guiding and growing the team.
  • Standards: Working with fellow team members to ensure standards are met and consistent

Other responsibilities include:
 

  • Pre-shift huddles or meetings
  • Scheduling
  • Food cost and cost controls
  • Productivity reports
  • Functional aisle and dining room set ups
  • Ensuring food safety, quality, and accuracy of orders

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