Call Center Manager Jobs in Athens, AL (NOW HIRING)

Application Deadline: Ongoing until positions are filled.

to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success. 

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families. 

Equal Opportunity Employer 

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here.  Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Purpose 

Develop and facilitate progression and enhancement training for new hires in order to meet and exceed all aspects of client needs and requirements according to policies and procedures 

This position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship. 

Your Responsibilities 

• · Coordinate new hire, progression and enhancement training 
• · Train new and existing employees on client projects emphasizing customer confidentiality and security 

• · Develop non-classroom communication and training materials 

• · Assess individual participant and class performance 

• · Participate in minor client interaction including effective curriculum feedback and client visits 

• · Demonstrate the highest standards of ethical and professional conduct in dealing with new employees 

• · Thrive as a team player in a fast paced, high energy, change oriented environment 

• · Ensure all policies and procedures are adhered to including Security, HR, Operations, etc. 

• · Perform other related duties and assignments as required and assigned by supervisor or manager 

Requirements 

• Must have experience using GDS Native Sabre

• Minimum of 3 years' experience with Sabre native GDS required, with demonstrated proficiency in native commands — including PNR construction, fare pricing (WPNI/WP), ticketing, exchanges, and reissues without reliance on Sabre automation or scripting tools. Candidates will be assessed on native Sabre proficiency during the screening process.

• Minimum of 2 years' international booking experience, including complex multi-segment international itineraries, multi-carrier routings, and international fare construction. Experience with restricted government fares, City Pair Agreement (CPA) ticketing, or GSA contract fares strongly preferred.

• Government & Military Travel Experience (Preferred / Weighted Heavily)

• Experience supporting U.S. government, federal agency, or Department of Defense travel accounts is strongly preferred for this program. Relevant experience includes:

  • Familiarity with the Joint Travel Regulations (JTR) and applicable DoD travel policy

  • Experience with Defense Travel System (DTS) or knowledge of how DTS authorizations interface with TMC bookings

  • Understanding of City Pair Agreement (CPA) fares and mandatory use requirements

  • Experience managing travel modifications driven by orders changes, mission adjustments, or emergency re-routing

  • Sensitivity to the operational context of military travelers, including urgency, confidentiality, and duty-of-care obligations

• Strong de-escalation and composure under pressure are essential. Advisors will frequently support military personnel managing time-sensitive changes, complex international itineraries, and situations with real operational consequences. The ability to communicate with clarity, urgency, and professionalism — including during difficult calls — is non-negotiable.

• All candidates will complete a Sabre native proficiency assessment prior to offer. Minimum passing score required. Candidates unable to demonstrate native command proficiency will not advance regardless of years of experience claimed.

• · Minimum 1 year call center supervisory or training experience in high paced customer focused environment 

• · Six months previous Customer Service Experience 

• · Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others