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Call Center Manager Jobs in Michigan (NOW HIRING)

Limitless East Marketing

Call Center Agent

Detroit, MI

$14.75 - $19.50/hr

As a Call Center Agent, you will be the primary point of contact for our customers, handling ... Collaborate with team members and management to improve customer service processes. Qualifications ...

Limitless East Marketing

Call Center Agent

Detroit, MI

$14.75 - $19.50/hr

As a Call Center Agent, you will be the primary point of contact for our customers, handling ... Collaborate with team members and management to improve customer service processes. Qualifications ...

Alphabe Insight Inc

Call Center Agent

Detroit, MI · On-site

$14.75 - $19.50/hr

As a Call Center Agent, you will be the primary point of contact for our customers, handling ... Collaborate with team members and management to improve customer service processes. Qualifications ...

Veterinary United

Call Center Representative

New Baltimore, MI · On-site

$14.50 - $18.25/hr

Veterinary United Call Center Representative Are you passionate about animals and ready to start a career in Veterinary Medicine? Join Veterinary United, where our dedicated team of animal wellness ...

Credit Union ONE

CALL CENTER AGENT

Ferndale, MI · On-site

$14 - $18.50/hr

... or wealth management/investment and insurance services • Document thoroughly all calls and ... One year call center experience preferred. • Ability to work effectively in a fast-paced call ...

Great Lakes Bay

Call Center Operator

Saginaw, MI · On-site

Responsible for following Call Center procedures and protocols. * Serves as liaison between the public and GLBHC's site personnel. MARGINAL JOB DUTIES * Fills in for other staff as needed and ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Michigan

Call Center Manager information

See Michigan salary details

$25.7K

$55.6K

$95.4K

How much do call center manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for call center manager in Michigan is $55,637.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $65,400.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Michigan? The most popular types of Call Center jobs in Michigan are:
What are popular job titles related to Call Center Manager jobs in Michigan? For Call Center Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Michigan look for? The top searched job categories for Call Center Manager jobs in Michigan are:
What cities in Michigan are hiring for Call Center Manager jobs? Cities in Michigan with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Michigan as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $55,637 per year, or $26.7 per hour.

Call Center Representative

Luxury Bath Technologies

Marine City, MI • On-site

$17/hr

Other

Re-posted 10 days ago

Job description

Call Center Representative 

 Port Huron, MI

 $17/hour base + Uncapped Commission

 Full-Time | Morning & Evening Shifts Available

About Us

With over 25 years in business, Luxury Bath is a leader in the acrylic bath remodeling industry and one of the fastest-growing companies in the home improvement space. We specialize in beautiful, durable, and low-maintenance bathroom solutions that improve homeowners’ lives.

Job Summary

Luxury Bath / Mobility Remodelers is hiring a high-energy Call Center Representative to join our Port Huron team. In this role, you will connect with homeowners, generate leads, and schedule free in-home consultations.

This is an on-site position (not remote).

What You’ll Do

  • Make outbound calls to homeowners to set appointments

  • Deliver and adapt scripted sales pitches

  • Handle objections and answer customer questions

  • Confirm, reschedule, and follow up on appointments

  • Enter lead and customer information into company systems

  • Answer inbound calls from advertising campaigns

  • Maintain accurate records and daily reports

  • Support the sales team by scheduling qualified appointments

What We’re Looking For

  • Experience in call center, telemarketing, or sales preferred

  • Strong communication and persuasion skills

  • Comfortable working in a fast-paced, high-call-volume environment

  • Basic computer/data entry skills

  • Self-motivated, reliable, and goal-oriented

What We Offer

  • $17/hour base pay + commission (uncapped earning potential)

  •  Paid training and ongoing coaching

  •  Career advancement opportunities

  •  Supportive team environment

  •  Stable, growing company

Schedule

  • Full-time

  • Morning and evening shifts available

Apply Today!

Join one of the fastest-growing companies in the industry and start earning while making a difference for homeowners.

Apply now to jumpstart your career with Luxury Bath!

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