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Call Center Manager Jobs in Michigan (NOW HIRING)

Veterinary United

Call Center Representative

New Baltimore, MI · On-site

$14.50 - $18.25/hr

Veterinary United Call Center Representative Are you passionate about animals and ready to start a career in Veterinary Medicine? Join Veterinary United, where our dedicated team of animal wellness ...

ReFloor

Call Center Representative

Troy, MI · On-site

$15 - $18.75/hr

Call Center Representative Are you a people person who loves connecting with others and helping ... Entering call details and outcomes into our CRM system * Helping our team hit goals by identifying ...

Refloor

Call Center Representative

Troy, MI · On-site

$15 - $18.75/hr

Call Center Representative Are you a people person who loves connecting with others and helping ... Entering call details and outcomes into our CRM system * Helping our team hit goals by identifying ...

Pinnacle GI Partners

Call Center Agent

Rochester Hills, MI · On-site

$13.75 - $18.25/hr

Call Center Receptionist Pinnacle GI Partners values the satisfaction of our employees as the ... Keeps manager updated when unusual situations arise while scheduling patients * Make copies of all ...

Xtend, Inc

Call Center Team Lead

Grand Rapids, MI · On-site

$18 - $19/hr

High school diploma, GED, or equivalent experience, including 1-2 years of office, call center, or ... Ability to manage multiple priorities independently while maintaining accuracy and confidentiality.

Hiemstra Optical

Call Center Representative

Paw Paw, MI

$14.50 - $18.25/hr

Description As a Call Center Representative, you will accurately and professionally handle all phone inquiries including, but not limited to, all phases of the patient scheduling and appointment ...

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Call Center Manager information

See Michigan salary details

$25.7K

$55.6K

$95.4K

How much do call center manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center manager in Michigan is $55,637.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $65,400.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Michigan?

The most popular types of Call Center jobs in Michigan are:

What are popular job titles related to Call Center Manager jobs in Michigan?

For Call Center Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Michigan look for?

The top searched job categories for Call Center Manager jobs in Michigan are:

What cities in Michigan are hiring for Call Center Manager jobs?

Cities in Michigan with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Michigan as of August 2026, with employment types broken down into 82% Full Time, 13% Part Time, 2% Temporary, 2% Contract, and 1% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $55,637 per year, or $26.7 per hour.

Call Center Representative

Luxury Bath Technologies

Marine City, MI • On-site

$17/hr

Other

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Call Center Representative 

 Port Huron, MI

 $17/hour base + Uncapped Commission

 Full-Time | Morning & Evening Shifts Available

About Us

With over 25 years in business, Luxury Bath is a leader in the acrylic bath remodeling industry and one of the fastest-growing companies in the home improvement space. We specialize in beautiful, durable, and low-maintenance bathroom solutions that improve homeowners’ lives.

Job Summary

Luxury Bath / Mobility Remodelers is hiring a high-energy Call Center Representative to join our Port Huron team. In this role, you will connect with homeowners, generate leads, and schedule free in-home consultations.

This is an on-site position (not remote).

What You’ll Do

  • Make outbound calls to homeowners to set appointments

  • Deliver and adapt scripted sales pitches

  • Handle objections and answer customer questions

  • Confirm, reschedule, and follow up on appointments

  • Enter lead and customer information into company systems

  • Answer inbound calls from advertising campaigns

  • Maintain accurate records and daily reports

  • Support the sales team by scheduling qualified appointments

What We’re Looking For

  • Experience in call center, telemarketing, or sales preferred

  • Strong communication and persuasion skills

  • Comfortable working in a fast-paced, high-call-volume environment

  • Basic computer/data entry skills

  • Self-motivated, reliable, and goal-oriented

What We Offer

  • $17/hour base pay + commission (uncapped earning potential)

  •  Paid training and ongoing coaching

  •  Career advancement opportunities

  •  Supportive team environment

  •  Stable, growing company

Schedule

  • Full-time

  • Morning and evening shifts available

Apply Today!

Join one of the fastest-growing companies in the industry and start earning while making a difference for homeowners.

Apply now to jumpstart your career with Luxury Bath!

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