ZipRecruiter

Log In

1

Call Center Manager Jobs in Michigan (NOW HIRING)

Luxury Bath Technologies

Call Center Representative

MI · On-site

$17/hr

Call Center Representative Port Huron, MI $17/hour base + Uncapped Commission Full-Time | Morning & Evening Shifts Available About Us With over 25 years in business, Luxury Bath is a leader in the ...

ProCare Rx

Call Center Representative

Southfield, MI

$14.75 - $18.50/hr

Manage outbound outreach for enrollment and/or refills * Manage multiple client programs * Responsible for training call center new hires * Perform related duties as assigned, including but not ...

Xtend

Call Center Representative

Grand Rapids, MI · On-site

$15 - $16/hr

Looking for a role where you can help people every day and build strong customer service skills? We're hiring a Call Center Representative to support credit union members across the country. In this ...

Great Lakes Bay

Call Center Operator

Saginaw, MI · On-site

Responsible for following Call Center procedures and protocols. * Serves as liaison between the public and GLBHC's site personnel. MARGINAL JOB DUTIES * Fills in for other staff as needed and ...

next page

Showing results 1-20

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Michigan

Call Center Manager information

See Michigan salary details

$25.7K

$55.6K

$95.4K

How much do call center manager jobs pay per year?

As of Jul 20, 2026, the average yearly pay for call center manager in Michigan is $55,637.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $65,400.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What jobs pay 4000 a week without a degree?

A Call Center Manager typically earns less than $4,000 weekly, but some high-level sales roles, real estate brokers, or specialized freelance consultants can reach or exceed that income without a degree. These positions often require strong experience, sales skills, or industry knowledge rather than formal education.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. Salaries can vary widely, with some earning over $100,000 in high-demand or large organizations, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Michigan? The most popular types of Call Center jobs in Michigan are:
What are popular job titles related to Call Center Manager jobs in Michigan? For Call Center Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Michigan look for? The top searched job categories for Call Center Manager jobs in Michigan are:
What cities in Michigan are hiring for Call Center Manager jobs? Cities in Michigan with the most Call Center Manager job openings:
Call Center Manager jobs near you
Call Center Representative

Call Center Representative

Luxury Bath Technologies

Marysville, MI • On-site

$17/hr

Full-time

Re-posted 25 days ago

Job description

Call Center Representative
Port Huron, MI
$17/hour base + Uncapped Commission
Full-Time | Morning & Evening Shifts AvailableAbout Us
With over 25 years in business, Luxury Bath is a leader in the acrylic bath remodeling industry and one of the fastest-growing companies in the home improvement space. We specialize in beautiful, durable, and low-maintenance bathroom solutions that improve homeowners' lives.Job Summary
Luxury Bath / Mobility Remodelers is hiring a high-energy Call Center Representative to join our Port Huron team. In this role, you will connect with homeowners, generate leads, and schedule free in-home consultations.
This is an on-site position (not remote).What You'll Do
  • Make outbound calls to homeowners to set appointments
  • Deliver and adapt scripted sales pitches
  • Handle objections and answer customer questions
  • Confirm, reschedule, and follow up on appointments
  • Enter lead and customer information into company systems
  • Answer inbound calls from advertising campaigns
  • Maintain accurate records and daily reports
  • Support the sales team by scheduling qualified appointments
What We're Looking For
  • Experience in call center, telemarketing, or sales preferred
  • Strong communication and persuasion skills
  • Comfortable working in a fast-paced, high-call-volume environment
  • Basic computer/data entry skills
  • Self-motivated, reliable, and goal-oriented
What We Offer
  • $17/hour base pay + commission (uncapped earning potential)
  • Paid training and ongoing coaching
  • Career advancement opportunities
  • Supportive team environment
  • Stable, growing company
Schedule
  • Full-time
  • Morning and evening shifts available
Apply Today!
Join one of the fastest-growing companies in the industry and start earning while making a difference for homeowners.
Apply now to jumpstart your career with Luxury Bath!

Apply