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Call Center Manager Jobs in Alabama (NOW HIRING)

Birmingham

Contact Center Manager

Birmingham, AL

Direct overall activities for inside sales call center staff, sales support staff, and outsource ... Direct Supervision: 2-3 * Management: 2-3 * Exempt: 15 Sales Reps * Non-Exempt: 8 Sales Support ...

Birmingham

Contact Center Manager

Birmingham, AL · On-site

Direct overall activities for inside sales call center staff, sales support staff, and outsource ... Direct Supervision: 2-3 * Management: 2-3 * Exempt: 15 Sales Reps * Non-Exempt: 8 Sales Support ...

Signius

Full Time Call Center Representative

Mobile, AL · On-site

$17 - $20/hr

Full-Time Call Center Representative Location: Mobile, AL Signius is seeking dedicated and detail ... Professionally manage a high volume of incoming calls , greeting callers with a polite and pleasant ...

Birmingham

Unit Manager - Inside Sales

Birmingham, AL · On-site

The Executive Director and Call Center Manager establish organizational policies, performance measures, as well as processes and procedures for selling and processing applications. The incumbent ...

MCI Careers

$15.75 - $19.75/hr

Experience meeting sales quotas. * CRM software experience. * Upselling or cross-selling experience. * Bilingual or multilingual skills.

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Alabama

Call Center Manager information

See Alabama salary details

$26.7K

$57.9K

$99.3K

How much do call center manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for call center manager in Alabama is $57,858.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $68,000.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Alabama? The most popular types of Call Center jobs in Alabama are:
What are popular job titles related to Call Center Manager jobs in Alabama? For Call Center Manager jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Alabama look for? The top searched job categories for Call Center Manager jobs in Alabama are:
What cities in Alabama are hiring for Call Center Manager jobs? Cities in Alabama with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Alabama as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $57,858 per year, or $27.8 per hour.

Therapy Call Center Specialist

Huntsville Hospital Health System

Huntsville, AL • On-site

$16.50 - $20.75/hr

Full-time

Re-posted 10 days ago

Huntsville Hospital Health System rating

6.1

Company rating: 6.1 out of 10

Based on 207 frontline employees who took The Breakroom Quiz

730th of 887 rated healthcare providers

Job description

Overview

The Orthopaedic Center is looking for a highly motivated Call Center Specialist. This opening is a full-time position averaging 40 hours per week. The Call Center Specialist will answer a high volume of incoming phone calls to the call center in a timely manner. Ability to communicate professionally, both oral and written for clear, legible messages. Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming/outcoming callers. Direct calls appropriately by transferring and/or taking detailed messages. Schedule appointments according to physician profiles. Some insurance/billing. Assist with any other task assigned. The Call Center Specialist must be able to communicate effectively with patients, TOC physicians and staff.

Qualifications

Education required: HS/GED

Experience: Multi-lined phone experience preferred. Customer Service Representative experience preferred. Some insurance/billing experience preferred

Additional Skills/Abilities:

  • Ability to work under pressure, multitask and meet deadlines
  • Outstanding organizational and writing skills
  • Ability to speak clearly and concisely
  • Independent, self-starting and highly motivated
  • Proven positive, "teamwork" attitude in work history
Employment Type: OTHER

What Huntsville Hospital Health System employees say

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