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Call Center Director Remote Jobs in Rochester, NY

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Call Center Director Remote information

See Rochester, NY salary details

$43.4K

$101.6K

$157.9K

How much do call center director remote jobs pay per year?

As of Jul 4, 2026, the average yearly pay for call center director remote in Rochester, NY is $101,638.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,300.00 and $118,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Director (Remote), and why are they important?

To thrive as a Call Center Director (Remote), you need extensive experience in call center management, leadership abilities, and a solid understanding of customer service operations, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM systems, workforce management software, and analytics tools is typically required, along with certifications like CCXP or Six Sigma being advantageous. Outstanding communication, strategic thinking, and motivational skills help build high-performing remote teams and foster a positive work culture. These skills and qualifications are essential for driving operational excellence, achieving service targets, and ensuring customer satisfaction in a virtual environment.

What does a Call Center Director Remote do?

A Call Center Director Remote oversees the operations of a call center while working from a remote location. They are responsible for managing staff, setting performance goals, implementing strategies to improve customer service, and ensuring that the center meets its targets. The director also works closely with other departments to coordinate activities, analyzes data to monitor performance, and develops training programs for agents. In a remote setting, they must also ensure effective communication and maintain a strong team culture despite physical distance.

What are some common challenges faced by a remote Call Center Director, and how can they be addressed?

A remote Call Center Director often encounters challenges related to team engagement, performance monitoring, and maintaining consistent communication across geographically dispersed staff. To address these, it's important to implement robust digital communication tools, set clear performance metrics, and foster a culture of transparency and regular feedback. Leveraging virtual team-building activities and routine video meetings also helps maintain morale and collaboration, ensuring that remote teams remain cohesive and aligned with organizational goals.
What are popular job titles related to Call Center Director Remote jobs in Rochester, NY? For Call Center Director Remote jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Call Center Director Remote jobs in Rochester, NY look for? The top searched job categories for Call Center Director Remote jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Call Center Director Remote jobs? Cities near Rochester, NY with the most Call Center Director Remote job openings:
Call Center Director Remote jobs near you
Customer Resolution Specialist

Customer Resolution Specialist

Kelly Services

Rochester, NY • On-site, Remote

$24/hr

Part-time

Medical, Dental, Vision, Life, Retirement

Posted 13 days ago

Job description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a part time Customer Resolution Specialist  to work at a top pharmaceutical client in Rochester, New York. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
Salary/Pay Rate/Compensation:

  • $24.00 per hour
  • Saturday and Sunday 3-4 hours each day
  • Remote
  • Must be available for onsite training that will take place during weekdays.


What’s a typical day as a Customer Resolution Specialist? You’ll be:

  • Monitor Social Media platforms; including, Facebook, Twitter, LinkedIn, Pinterest, and Instagram
  • Manage high traffic promoted ads
  • Determine if response can be made on the public “wall” or needs to be taken offline to be handled
  • Respond to all postings from consumer within 24 hours
  • Log any reported Product Complaints or Adverse Events using the established protocol
  • Respond to consumer inquiries/complaints by composing written documentation and choosing the appropriate letter; achieve department metrics and standards.
  • Receive inbound activity through phone, mail, Internet or other electronic channels and respond accurately, promptly and efficiently.
  • Provide support and technical expertise in the handling of problem resolution, special consumer requests, and technical inquiries.
     


This job might be an outstanding fit if you:

  • Have a High School Diploma (required); Associates degree or Bachelor degree  preferred.
  • Proficient and knowledgeable in Social Media; familiar with mainstream social channels
  • High level of proficiency managing multiple systems


What happens next
Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Resolution Specialist today!


As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

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