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Call Center Contract Jobs in Reston, VA (NOW HIRING)

SOS International LLC

Call Agent

Reston, VA · On-site

$15.50 - $20.50/hr

Fully Remote, US, USA Contract Clearance Requirement: Other Company Description Founded in 1989 ... Call Agents perform the call center supported registration process, provide applicable referrals ...

Allied Universal

Command Center Operator

Alexandria, VA · On-site

$32.58/hr

... contract compliance, and real-time response to operational needs. Part time weekend openings ... Prior security experience, preferably as a dispatcher in law enforcement, 911 call center, alarm ...

Allied Universal

Command Center Operator

Alexandria, VA · On-site

$32.58/hr

... contract compliance, and real-time response to operational needs. Part time weekend openings ... Prior security experience, preferably as a dispatcher in law enforcement, 911 call center, alarm ...

Allied Universal

Command Center Operator

Alexandria, VA · On-site

$32.58/hr

... contract compliance, and real-time response to operational needs. Part time weekend openings ... Prior security experience, preferably as a dispatcher in law enforcement, 911 call center, alarm ...

Allied Universal

Command Center Operator

Alexandria, VA · On-site

$32.58/hr

... contract compliance, and real-time response to operational needs. Part time weekend openings ... Prior security experience, preferably as a dispatcher in law enforcement, 911 call center, alarm ...

Red Gate Group

Call Order Lead

Arlington, VA · On-site

You will keep delivery aligned to contract requirements and quality standards and drive continuous improvement across the call order. If you lead from the front and measure yourself by your team ...

Red Gate Group

Call Order Lead

Arlington, VA · On-site

You will keep delivery aligned to contract requirements and quality standards and drive continuous improvement across the call order. If you lead from the front and measure yourself by your team ...

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Call Center Contract information

See Reston, VA salary details

$11

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$26

How much do call center contract jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for call center contract in Reston, VA is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.00 per hour, depending on experience, location, and employer.

What is a call center contract?

A Call Center Contract job is a temporary or project-based role in a call center where employees handle customer inquiries, support, or sales for a set period. These contracts may be short-term or long-term, depending on business needs. Contract workers typically follow the same workflows as full-time employees but may not receive benefits like health insurance or paid time off. This type of job is ideal for those looking for flexible work arrangements or gaining experience in customer service.

What does a typical day look like for someone working in a call center contract role?

A typical day in a Call Center Contract role involves handling a high volume of inbound or outbound calls, assisting customers by answering questions, resolving issues, and documenting interactions in the company's systems. You may work independently while also collaborating with team members and supervisors to address complex cases or escalate concerns as needed. The work environment is often fast-paced and goal-oriented, with clear targets for call handling times and customer satisfaction. Team meetings, ongoing training, and performance feedback sessions are also common, helping you stay updated on best practices and new procedures. This structure provides a dynamic workday and opportunities to build valuable customer service skills.

What are the key skills and qualifications needed to thrive in the call center contract position, and why are they important?

To thrive as a Call Center Contract employee, you need strong customer service abilities, problem-solving skills, and generally a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes remote collaboration tools is essential. Excellent communication, patience, and resilience under pressure are valuable soft skills in this environment. These competencies ensure efficient handling of customer inquiries, support smooth operations, and maintain a positive experience for customers and teams alike.

Are call center contracts worth it?

Call center contracts can be beneficial for companies by providing predictable staffing and cost management, but for employees, they may limit flexibility and benefits. The value depends on the contract terms, job stability, and working conditions offered. Evaluating the specific contract details is essential to determine if it aligns with your career goals and needs.

How do I get contracts for my call center?

To secure contracts for a call center, businesses typically identify target clients, develop a compelling proposal, and market their services through networking, online platforms, or industry events. Building a strong reputation, demonstrating quality service, and obtaining relevant certifications can also improve chances of winning contracts.

What are the most commonly searched types of Call Center jobs in Reston, VA?

The most popular types of Call Center jobs in Reston, VA are:

What are popular job titles related to Call Center Contract jobs in Reston, VA?

For Call Center Contract jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Call Center Contract jobs in Reston, VA look for?

The top searched job categories for Call Center Contract jobs in Reston, VA are:

What cities near Reston, VA are hiring for Call Center Contract jobs?

Cities near Reston, VA with the most Call Center Contract job openings:

Call Center Contract jobs near you
Infographic showing various Call Center Contract job openings in Reston, VA as of August 2026, with employment types broken down into 64% Full Time, 9% Part Time, 4% Temporary, and 23% Contract. Highlights an 85% In-person, 4% Hybrid, and 11% Remote job distribution, with an average salary of $38,760 per year, or $18.6 per hour.

Call Center Service Representative 3 (SCA)

Peraton

Reston, VA • On-site

$39K - $62K/yr

Other

Re-posted 15 days ago

Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

52nd of 225 rated it services

Job description


Call Center Service Representative 3 (SCA)
Job Locations
US
Requisition ID
2026-169157
Position Category
Customer Service
Clearance
Secret
Responsibilities

Peraton is seeking Customer Support Representatives to support the Department of Defense's Defense Travel Management Office (DTMO) Travel Assistance Center (TAC) which supports Department of Department Temporary Duty (TDY) Travel through the Defense Travel System (DTS). The responsibilities of the successful candidates may include, but are not limited to, the following duties:

This position is 100% Remote.

Responsibilities:

    Answers incoming calls/chats from customers to answer inquiries and questions, handle complaints, troubleshoot problems and provide information of a non-technical nature. Customers may include Defense Travel Administrators, Centrally Billed Account Specialists, Travel Management Companies, Defense Financial Partners, Debt Management Monitors, Compliance Tool Administrators, Transportation Officers and others
  • Responds to customer inquiries, provides customers with product and service information and processes orders, forms and applications
  • May also make outboard service calls to potential customers. Utilizes mechanized systems to initiate and complete service orders and handle customer requests.
  • Researches required information using available resources.
  • Identifies and escalates priority issues and complaints.
  • Follows up customer calls where necessary. Completes call logs and produces call reports and/or metrics. May be required to work in one or multiple queues/skill sets (e.g., general support, travel reservations, finances).
  • May assist in training new employees.

May support general inquiries or those related to reservations, financial matters, or technical matters.

Qualifications

Required Qualifications:

  • 2-4 years work experience with High School diploma
  • High School level reading, writing, and analytical skills
  • Excellent communication skills
  • Must be a U.S Citizen
  • Must have an Active Secret with a Tier III Background Investigation
  • Experience with problem solving
  • Experience with customer solutions
  • Experience on the Travel Assistance Center program (3+ years)
  • Experience with government travel systems (3+ years)
  • Experience with the Defense Travel System (3+ years)
  • Experience with RightNow (3+ years)
  • Travel industry customer and technical experience (3+ years)

Preferred Qualifications

  • Experience on the Travel Assistance Center program (5+ years)
  • Experience with government travel systems (5+ years)
  • Experience with the Defense Travel System (5+ years)
  • Experience with RightNow (5+ years)
  • Travel industry customer and technical experience (5+ years)
  • Experience with Government financial systems (5+ years)
  • Experience with Global Distribution Systems (GDSs) (5+ years)

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range
$39,000 - $62,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

What Peraton employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017

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