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Call Center Contract Jobs in Reston, VA (NOW HIRING)

SOS International LLC

Call Agent

Reston, VA · Remote

$15.50 - $20.50/hr

Fully Remote, US, USA Contract Clearance Requirement: Other Company Description Founded in 1989 ... Call Agents perform the call center supported registration process, provide applicable referrals ...

iQuasar LLC

Service Center Analyst

Washington, DC · On-site

$21.63/hr

Using our signature consulting methodology that we call "The Makpar Way," we help agencies navigate ... We are seeking a Service Desk Analyst for a contract position. * Position: Service Desk Analyst

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All JobsCall Center Contract JobsCall Center Contract Jobs in Reston, VA

Call Center Contract information

See Reston, VA salary details

$11

$18

$26

How much do call center contract jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for call center contract in Reston, VA is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Call Center Contract position, and why are they important?

To thrive as a Call Center Contract employee, you need strong customer service abilities, problem-solving skills, and generally a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes remote collaboration tools is essential. Excellent communication, patience, and resilience under pressure are valuable soft skills in this environment. These competencies ensure efficient handling of customer inquiries, support smooth operations, and maintain a positive experience for customers and teams alike.

What is a Call Center Contract job?

A Call Center Contract job is a temporary or project-based role in a call center where employees handle customer inquiries, support, or sales for a set period. These contracts may be short-term or long-term, depending on business needs. Contract workers typically follow the same workflows as full-time employees but may not receive benefits like health insurance or paid time off. This type of job is ideal for those looking for flexible work arrangements or gaining experience in customer service.

What does a typical day look like for someone working in a Call Center Contract role?

A typical day in a Call Center Contract role involves handling a high volume of inbound or outbound calls, assisting customers by answering questions, resolving issues, and documenting interactions in the company's systems. You may work independently while also collaborating with team members and supervisors to address complex cases or escalate concerns as needed. The work environment is often fast-paced and goal-oriented, with clear targets for call handling times and customer satisfaction. Team meetings, ongoing training, and performance feedback sessions are also common, helping you stay updated on best practices and new procedures. This structure provides a dynamic workday and opportunities to build valuable customer service skills.

What are the most commonly searched types of Call Center jobs in Reston, VA? The most popular types of Call Center jobs in Reston, VA are:
What job categories do people searching Call Center Contract jobs in Reston, VA look for? The top searched job categories for Call Center Contract jobs in Reston, VA are:
What cities near Reston, VA are hiring for Call Center Contract jobs? Cities near Reston, VA with the most Call Center Contract job openings:
Call Center Contract jobs near you
Infographic showing various Call Center Contract job openings in Reston, VA as of June 2026, with employment types broken down into 2% As Needed, 76% Full Time, 16% Part Time, 1% Temporary, and 5% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $38,760 per year, or $18.6 per hour.
Call Center Agents (Bethesda,MD)

Call Center Agents (Bethesda,MD)

Ivyhill Technologies LLC

Bethesda, MD • On-site

$15.50 - $20.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 24 days ago

Job description

Ivyhill is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital Regions' premier coordinating authority for appointing and referral management.
Call Center Agents will be responsible for coordinating healthcare appointments for primary care and specialty care medical services via incoming and outgoing phone calls for (13) Military Treatment Facilities within the National Capital Region.
This is an onsite employment opportunity.
Duties and Responsibilities:
  • Utilizing the AVAYA automated Call Distribution (ACD) system, receive phone calls for appointment related requests for the National Capital Region and the Proactive line/POM.
  • Accurately and courteously schedule medical appointments, validating and documenting patient eligibility for services from phone calls, or other methods used for appointment request. Supports the Primary Care Manager (PCM) by name processing for appointments and appropriate access to care timeframes allocation of standard appointment types.
  • Ensure all appointments are booked, canceled and/or rescheduled in accordance with NCR established standards, policies, and business rules, and the IRMAC Protocol Website for any of the 600 plus clinic SOPs.
  • Proactively call patients to schedule appointments with PCM or Specialty clinic. Document each attempt to contact a patient in MHS-GENESIS as well as those patients who decline offered appointments to update the referral record. Provide patients with specific visit instructions based on the booking protocols and referral notes.
  • Verify patient registration information via MHS Genesis Revenue Cycle appointment software prior to scheduling appointments. Review health care delivery plans and military status related to patient eligibility in MHS Genesis Revenue Cycle and DEERS. Correct demographic data as needed.
  • Collaborate with Referral Management Reviewers to ensure proper scheduling of referrals.
  • Direct all questions regarding beneficiary eligibility to the Chief, PAD at the MTF.
  • Provide clinic appointment access, send electronic messages to doctors, nurse practitioners, physician assistants, and nursing staff administrators.
  • Send telephone consults to designated triage nurse for PCM immediately following the completion of a Telephone consult.
  • Provide feedback to PM regarding patient appointment access and issues encountered during phone call interactions.
  • Other duties as assigned.

(Candidates who reside in a qualified HUBZone area are a plus. Please confirm qualified HUBZone eligibility by accessing the HUBZone Map: (https://maps.certify.sba.gov/hubzone/map)).
Requirements
The qualified candidate must:
  • Be a U.S. Citizen.
  • Have a minimum of a High School Diploma and/or equivalent.
  • Have at least six (6) months experience in health care administration, business, medical treatment facility, medical environment, or a related discipline.
  • Have effective communication skills.
  • Be knowledgeable of medical terminology.
  • Be knowledgeable of Health Information Privacy (ethical and legal considerations)
  • Be familiarity with DOD, Federal, State, non-profit healthcare systems and other related organizations, to include, DoD Tri-Service Military Healthcare Systems, TRICARE purchased care system, Medicare, Medicaid, VA, Public Health Department, and Regional and local support services.
  • Have the ability to perform accurate data entry with strong attention to detail.
  • Have demonstrated ability to provide superior customer service, problem solving, collaboration and organizational skills.
  • Have a working knowledge of Microsoft Office programs, Outlook (email), and the Internet.
  • Be able to obtain a Public Trust Clearance.

Benefits
Ivyhill has a competitive benefits program which includes medical, dental and vision; Life and AD&D insurance; Short- and Long-Term Disability; supplemental Life insurance and a 401(k) Plan.

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