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Call Center Contract Jobs in Iowa (NOW HIRING)

Sharecare

Lead Customer Service Rep

Des Moines, IA · On-site

Supporting contract performance guarantees by performing other duties as deemed?necessary ... Minimum of 2 years previous call center or customer service experience Specific Skills/ Attributes:

MCI Military Recruitment

VP BPO Sales

Marengo, IA · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Expertise in long sales cycles , high-value contract negotiation, and consultative selling

CompHealth

Hematology / Oncology Physician

Waterloo, IA · On-site

... center located in a family-friendly Iowa city. This role offers a four-day work week with no call ... We help negotiate your salary and contract Shift & Schedule * Monday - Thursday, 8 am - 5 pm ...

MCI Careers

VP BPO Sales

Iowa, IA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Expertise in long sales cycles , high-value contract negotiation, and consultative selling

MCI Careers

VP BPO Sales

Iowa, IA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Expertise in long sales cycles , high-value contract negotiation, and consultative selling

Casa De Paz Health Care Center

PT - SNF

Lamoni, IA · On-site

$2.2K/wk

SNF Volumes per day: 8-15 Any call or weekend coverage: NO Experience required in candidate: 6months+ Contract length: 13 weeks Location: Lamoni Specialty Care, Lamoni IA Westview Care Center, Leon ...

TEKsystems

Remote ISP Support Technician

Cedar Rapids, IA · Remote

$15.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience in a call center or help desk environment. * Ability to multitask and maintain attention ... Job Type & Location This is a Contract to Hire position based out of Cedar Rapids, IA. Pay and ...

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Call Center Contract information

See Iowa salary details

$10

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How much do call center contract jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for call center contract in Iowa is $16.82, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $18.08 per hour, depending on experience, location, and employer.

What is a call center contract?

A Call Center Contract job is a temporary or project-based role in a call center where employees handle customer inquiries, support, or sales for a set period. These contracts may be short-term or long-term, depending on business needs. Contract workers typically follow the same workflows as full-time employees but may not receive benefits like health insurance or paid time off. This type of job is ideal for those looking for flexible work arrangements or gaining experience in customer service.

What does a typical day look like for someone working in a call center contract role?

A typical day in a Call Center Contract role involves handling a high volume of inbound or outbound calls, assisting customers by answering questions, resolving issues, and documenting interactions in the company's systems. You may work independently while also collaborating with team members and supervisors to address complex cases or escalate concerns as needed. The work environment is often fast-paced and goal-oriented, with clear targets for call handling times and customer satisfaction. Team meetings, ongoing training, and performance feedback sessions are also common, helping you stay updated on best practices and new procedures. This structure provides a dynamic workday and opportunities to build valuable customer service skills.

What are the key skills and qualifications needed to thrive in the call center contract position, and why are they important?

To thrive as a Call Center Contract employee, you need strong customer service abilities, problem-solving skills, and generally a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes remote collaboration tools is essential. Excellent communication, patience, and resilience under pressure are valuable soft skills in this environment. These competencies ensure efficient handling of customer inquiries, support smooth operations, and maintain a positive experience for customers and teams alike.

Are call center contracts worth it?

Call center contracts can be beneficial for companies by providing predictable staffing and cost management, but for employees, they may limit flexibility and benefits. The value depends on the contract terms, job stability, and working conditions offered. Evaluating the specific contract details is essential to determine if it aligns with your career goals and needs.

How do I get contracts for my call center?

To secure contracts for a call center, businesses typically identify target clients, develop a compelling proposal, and market their services through networking, online platforms, or industry events. Building a strong reputation, demonstrating quality service, and obtaining relevant certifications can also improve chances of winning contracts.

What are the most commonly searched types of Call Center jobs in Iowa?

The most popular types of Call Center jobs in Iowa are:

What are popular job titles related to Call Center Contract jobs in Iowa?

For Call Center Contract jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Call Center Contract jobs in Iowa look for?

The top searched job categories for Call Center Contract jobs in Iowa are:

What cities in Iowa are hiring for Call Center Contract jobs?

Cities in Iowa with the most Call Center Contract job openings:

Call Center Contract jobs near you
Infographic showing various Call Center Contract job openings in Iowa as of August 2026, with employment types broken down into 62% Full Time, 12% Part Time, 4% Temporary, and 22% Contract. Highlights an 90% In-person, 2% Hybrid, and 8% Remote job distribution, with an average salary of $34,994 per year, or $16.8 per hour.

Licensed Health Insurance Support Specialist - Seasonal - Remote in Iowa

Gallagher

Sigourney, IA • Remote

$25/hr

Full-time

Medical

Posted 4 days ago

Arthur J. Gallagher & Co. rating

7.6

Company rating: 7.6 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

211th of 309 rated insurance

Job description

Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

We are seeking licensed Health Insurance Agents to join our team during the Annual Enrollment Period (AEP) and Open Enrollment Period (OEP). This role will provide operational and sales support to our Field Producer team, helping ensure a seamless client experience during our busiest season.

The ideal candidate will possess strong customer service skills, attention to detail, and experience working with health insurance products. Agents will assist with administrative, sales support, and client-facing responsibilities, allowing Field Producers to focus on growing and servicing their books of business.

Position Details: 

  • Pay: $25/hr
  • Fully Remote in Iowa
  • Hours: M-F 9am - 5pm 
  • Contract - 
    • Start Date: 9/14/26
    • End Date: 1/15/27

How you'll make an impact
  • Answer inbound client calls and assist with general health insurance inquiries.
  • Schedule client appointments and coordinate calendars for Field Producers.
  • Enter and maintain sales activities, opportunities, and client records in Salesforce.
  • Conduct Medicare Part D prescription drug reviews and assist clients with plan comparisons.
  • Provide administrative support related to enrollment and policy servicing.
  • Assist with client follow-up and documentation requests.
  • Support producers with application processing and enrollment-related tasks.
  • Educate clients on available health insurance options when appropriate.
  • Potentially assist clients with enrollment in ACA Marketplace health insurance plans, based on experience, licensing, training, and business needs.
  • Maintain compliance with all carrier, CMS, HIPAA, and company requirements.

About You

Required

  • Active Health and Accident Insurance License.
  • Previous experience working in health insurance sales, service, or enrollment.
  • Strong verbal and written communication skills.
  • Excellent organizational and time-management abilities.
  • Comfortable working within CRM systems, including Salesforce or similar platforms.
  • Proficiency with Microsoft Office applications.
  • Ability to manage multiple priorities in a fast-paced environment.

Preferred

  • Experience with ACA Marketplace plans.
  • Experience conducting Medicare Part D reviews.
  • Familiarity with Medicare and Individual Health Insurance products.
  • Previous call center or client service experience.

#contingent 

#LI-KB3


Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being 
  • Career development opportunities and ongoing learning 
  • A collaborative, people-first culture with accessible leadership 
  • The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Qualifications:

Required

  • Active Health and Accident Insurance License.
  • Previous experience working in health insurance sales, service, or enrollment.
  • Strong verbal and written communication skills.
  • Excellent organizational and time-management abilities.
  • Comfortable working within CRM systems, including Salesforce or similar platforms.
  • Proficiency with Microsoft Office applications.
  • Ability to manage multiple priorities in a fast-paced environment.

Preferred

  • Experience with ACA Marketplace plans.
  • Experience conducting Medicare Part D reviews.
  • Familiarity with Medicare and Individual Health Insurance products.
  • Previous call center or client service experience.

#contingent 

#LI-KB3

Education:UNAVAILABLEEmployment Type: FULL_TIME

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