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Call Center Contract Jobs in Iowa (NOW HIRING)

... or call 515-706-4974 and mention this is a contract role through Robert Half supporting a company in the insurance industry. What We're Looking For: * Previous customer service or call center ...

... contract opportunity through Robert Half supporting a company in the insurance industry. We look forward to connecting with you! What We're Looking For: ✔ Prior customer service or call center ...

Customer Service Technician

Des Moines, IA

$16.75 - $22.75/hr

... their call center office Des Moines. People skills and basic computer knowledge are required ... This is a full-time, staff position (not contract) with outstanding benefits. Hours will change ...

Customer Service Technician

Des Moines, IA · On-site

$16.75 - $22.75/hr

... their call center office Des Moines. People skills and basic computer knowledge are required ... This is a full-time, staff position (not contract) with outstanding benefits. Hours will change ...

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

... from contract owners, agents and third parties. You will utilize multiple department systems to ... You will be working in a fast-paced call center environment and during your day-to-day ...

Customer Service 3

Cedar Rapids, IA · On-site

$15.75 - $21.25/hr

Call Center/Customer Service Customer Service 3 Cedar Rapids, IA Posted: 7/29/2026 Job ID#: 219245 ... M-F, 8a-5p CST with some flexibility Benefits offered to vary by the contract. Depending on your ...

2A - RSUL - Customer Service

Des Moines, IA · On-site

$18.75 - $25.75/hr

... from contract owners, agents and third parties. You will utilize multiple department systems to ... You will be working in a fast-paced call center environment and during your day-to-day ...

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

... from contract owners, agents and third parties. You will utilize multiple department systems to ... You will be working in a fast-paced call center environment and during your day-to-day ...

JL2A - OV - Customer Service

Des Moines, IA · On-site

$18.75 - $25.75/hr

... from contract owners, agents and third parties. You will utilize multiple department systems to ... You will be working in a fast-paced call center environment and during your day-to-day ...

Be Seen First

Duration: 24 months contract Shift- 7am - 6pm CST, Monday - Friday · Candidate must be available ... Call Center experience · 6+ months experience with customer service / support experience · ...

Commercial Insurance Analyst

Des Moines, IA · On-site

$23.13 - $48.13/hr

... contracts and servicing standards, while maintaining adherence to established timeliness and ... Call center experience. * Client relationship management. * Escalation resolution. * Experience in ...

Showing results 21-40

Call Center Contract information

See Iowa salary details

$10

$16

$23

How much do call center contract jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for call center contract in Iowa is $16.82, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $18.08 per hour, depending on experience, location, and employer.

What is a call center contract?

A Call Center Contract job is a temporary or project-based role in a call center where employees handle customer inquiries, support, or sales for a set period. These contracts may be short-term or long-term, depending on business needs. Contract workers typically follow the same workflows as full-time employees but may not receive benefits like health insurance or paid time off. This type of job is ideal for those looking for flexible work arrangements or gaining experience in customer service.

What does a typical day look like for someone working in a call center contract role?

A typical day in a Call Center Contract role involves handling a high volume of inbound or outbound calls, assisting customers by answering questions, resolving issues, and documenting interactions in the company's systems. You may work independently while also collaborating with team members and supervisors to address complex cases or escalate concerns as needed. The work environment is often fast-paced and goal-oriented, with clear targets for call handling times and customer satisfaction. Team meetings, ongoing training, and performance feedback sessions are also common, helping you stay updated on best practices and new procedures. This structure provides a dynamic workday and opportunities to build valuable customer service skills.

What are the key skills and qualifications needed to thrive in the call center contract position, and why are they important?

To thrive as a Call Center Contract employee, you need strong customer service abilities, problem-solving skills, and generally a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes remote collaboration tools is essential. Excellent communication, patience, and resilience under pressure are valuable soft skills in this environment. These competencies ensure efficient handling of customer inquiries, support smooth operations, and maintain a positive experience for customers and teams alike.

Are call center contracts worth it?

Call center contracts can be beneficial for companies by providing predictable staffing and cost management, but for employees, they may limit flexibility and benefits. The value depends on the contract terms, job stability, and working conditions offered. Evaluating the specific contract details is essential to determine if it aligns with your career goals and needs.

How do I get contracts for my call center?

To secure contracts for a call center, businesses typically identify target clients, develop a compelling proposal, and market their services through networking, online platforms, or industry events. Building a strong reputation, demonstrating quality service, and obtaining relevant certifications can also improve chances of winning contracts.

What are the most commonly searched types of Call Center jobs in Iowa?

The most popular types of Call Center jobs in Iowa are:

What are popular job titles related to Call Center Contract jobs in Iowa?

For Call Center Contract jobs in Iowa, the most frequently searched job titles are:

What cities in Iowa are hiring for Call Center Contract jobs?

Cities in Iowa with the most Call Center Contract job openings:

Infographic showing various Call Center Contract job openings in Iowa as of August 2026, with employment types broken down into 62% Full Time, 12% Part Time, 4% Temporary, and 22% Contract. Highlights an 90% In-person, 2% Hybrid, and 8% Remote job distribution, with an average salary of $34,994 per year, or $16.8 per hour.

Customer Service Representative

Robert Half

Urbandale, IA • On-site

$18.05 - $20.90/hr

Temporary

Posted 24 days ago


Job description

Ready to take the next step in your customer service career? We're partnering with a well-established company in the insurance industry that is looking for a Customer Service Representative to join their busy and supportive team!


In this contract role, you'll help members and policyholders by answering questions related to life, health, and disability insurance coverage. If you enjoy helping others, solving problems, and delivering exceptional service over the phone, this could be a great fit for you.


What You'll Do:

  • Handle inbound customer calls and provide professional, friendly support.
  • Assist with questions related to policy benefits, billing, claims, payments, and coverage details.
  • Accurately update customer information and document interactions in company systems.
  • Make outbound follow-up calls as needed to resolve issues and complete service requests.
  • Support members from a variety of professional organizations, including educators, engineers, pilots, and service members.
  • Maintain accuracy, quality standards, and excellent customer service in a fast-paced environment.

If you're looking to continue growing your customer service career, we'd love to hear from you!


Apply today through the Robert Half website or call 515-706-4974 and mention this is a contract role through Robert Half supporting a company in the insurance industry.

What We're Looking For:

  • Previous customer service or call center experience.
  • Strong communication and problem-solving skills.
  • Comfortable handling conversations involving billing, claims, and account inquiries.
  • Excellent attention to detail and data entry accuracy.
  • Ability to multitask and navigate multiple systems efficiently.
  • Experience with both inbound and outbound calling is a plus.

Apply today through the Robert Half website or call 515-706-4974 and mention this is a contract role through Robert Half supporting a company in the insurance industry.


Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948