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Virtual Call Center Jobs in Iowa (NOW HIRING)

Equiniti

Call Center Representative Bilingual

Nevada, IA · Remote

$19/hr

Experience working in a high volume/fast paced call center (virtual call center preferred). * Resourceful and able to work independently. * Ability to quickly react to questions and refer to support ...

MCI Careers

Call Center Training Instructor

Iowa City, IA · On-site

$49K - $65K/yr

... or virtual) * Associate degree and combination of education and relevant work experience ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Call Center Training Instructor

Iowa City, IA · On-site

$49K - $65K/yr

... or virtual) * Associate degree and combination of education and relevant work experience ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Call Center Training Instructor

Iowa City, IA

$49K - $65K/yr

... or virtual) * Associate degree and combination of education and relevant work experience ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Virtual Assistant

Marengo, IA

$20 - $26.75/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... The virtual assistant's primary responsibility is to be organized, prioritize tasks, complete tasks ...

MCI Careers

Virtual Assistant

Iowa, IA

$20 - $26.75/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... The virtual assistant's primary responsibility is to be organized, prioritize tasks, complete tasks ...

MCI Careers

Virtual Assistant

Iowa, IA

$20 - $26.75/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... The virtual assistant's primary responsibility is to be organized, prioritize tasks, complete tasks ...

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All JobsCall Center JobsVirtual Call Center JobsVirtual Call Center Jobs in Iowa

Virtual Call Center information

See Iowa salary details

$4

$13

$19

How much do virtual call center jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for virtual call center in Iowa is $13.21, according to ZipRecruiter salary data. Most workers in this role earn between $9.04 and $15.34 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What Are Virtual Call Center Jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Iowa? The most popular types of Call Center jobs in Iowa are:
What are popular job titles related to Virtual Call Center jobs in Iowa? For Virtual Call Center jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center jobs in Iowa look for? The top searched job categories for Virtual Call Center jobs in Iowa are:
What cities in Iowa are hiring for Virtual Call Center jobs? Cities in Iowa with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Iowa as of June 2026, with employment types broken down into 2% Locum Tenens, 1% As Needed, 84% Full Time, 6% Part Time, 1% Temporary, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $27,473 per year, or $13.2 per hour.
Call Center Representative Bilingual

Call Center Representative Bilingual

Equiniti

Nevada, IA • Remote

$19/hr

Full-time

Posted 6 days ago

Equiniti rating

8.9

Company rating: 8.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Management Level

I

This role requires being bilingual in Mandarin Chinese/English
This is a temporary assignment with full time hours, lasting 2-3 months, may extend or end sooner--100% remote

EQ, Next Starts Now
We are EQ, a fintech that connects the future of capital, communications, and governance, building trust and confidence in every market we serve. Our 5,000 employees support over 20 million shareholders and 12,000 leading organizations globally. EQ's mission is to digitize every aspect of shareholder interaction, making investments more accessible, transparent and more engaging than ever before.
With the integration of Notified, EQ is the only global technology partner dedicated to both public relations and investor relations solutions.


Role Summary
The Proxy Call Center Representatives handle inbound and outbound calls on various Proxy and Information Agent Campaigns.

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

  • Handle incoming and outgoing Proxy Solicitation and Information Agent calls.

  • Handle a large volume of calls from an automated dialer.

  • Manual research of contact information for shareholders.

  • Solicit shareholder votes and accurately record voting instructions.

  • Respond to shareholder inquiries using fact sheets and materials provided.

  • Maintain an updated call center database by entering information.

  • Produce results and maintain required performance metrics.

  • FULL TIME HOURS, Monday - Friday

  • Some Saturdays may be required.

  • MANDATORY 2-day paid Training and peer coaching period attendance.

  • PC [Windows 8 or higher]-No Macs, Chromebooks, iPads or Tablets.

  • Must have good internet speed and a quiet workspace.

  • Overtime [paid] is required before or after their shift during peak volumes.

  • Preventative medical plan is available through UHC Medical Insurance for all Temporary employees.

  • Shift Times: 9:00 am - 4:00 pm OR 4:00 pm - 11:00 pm

Skills, Capabilities and Attributes

The successful candidate will demonstrate the following experience, skills and behaviors:

  • 1-3 years of high-volume call center experience.

  • Intermediate level proficiency with Microsoft Office Applications (i.e., Word, Excel, Outlook, etc.).

  • Excellent phone etiquette.

  • Experience working in a high volume/fast paced call center (virtual call center preferred).

  • Resourceful and able to work independently.

  • Ability to quickly react to questions and refer to support guides.

  • Ability to effectively follow scripts and department procedures.

Compensation

  • $19.00 hourly

Equal Opportunity Statement

We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.

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