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Virtual Call Center Jobs in Iowa (NOW HIRING)

UnityPoint Health

RN Call Center

Sioux City, IA

UnityPoint Clinic RN Call Center 3:00PM-11:30PM + every other weekend + holiday rotation Full Time Benefits We are seeking an IntelliCenter RN to provide telephonic and virtual nursing care ...

UnityPoint Health

RN Call Center

Sioux City, IA · On-site

Overview UnityPoint Clinic RN Call Center Monday-Friday 11AM-9:30PM 40 hours/week - every other ... virtual nursing care, including triage, care management, referral management, and telehealth ...

UnityPoint Health

RN Call Center

Sioux City, IA

UnityPoint Clinic RN Call Center Monday-Friday 11AM-7:30PM + every other weekend 3PM-11:30PM + holiday rotation Full Time Benefits We are seeking an IntelliCenter RN to provide telephonic and virtual ...

UnityPoint Health

RN Call Center

Sioux City, IA

... virtual nursing care, including triage, care management, referral management, and telehealth ... My UnityPoint Nurse Call Center offers a free health information service for the public, sponsored ...

UnityPoint Health

RN Call Center

Sioux City, IA · On-site

Overview UnityPoint Clinic RN Call Center Monday-Friday 11AM-7:30PM + every other weekend 3PM-11 ... virtual nursing care, including triage, care management, referral management, and telehealth ...

UnityPoint Health

RN Call Center

Sioux City, IA · On-site

Overview UnityPoint Clinic RN Call Center 3:00PM-11:30PM + every other weekend + holiday rotation Full Time Benefits We are seeking an IntelliCenter RN to provide telephonic and virtual nursing care ...

MCI Careers

Call Center Training Instructor

Iowa City, IA

$49K - $65K/yr

... or virtual) * Associate degree and combination of education and relevant work experience ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Call Center Training Instructor

Iowa City, IA · On-site

$49K - $65K/yr

... or virtual) * Associate degree and combination of education and relevant work experience ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Call Center Training Instructor

Iowa City, IA · On-site

$49K - $65K/yr

... or virtual) * Associate degree and combination of education and relevant work experience ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

York Risk Services

Care Team Representative

Dubuque, IA · On-site

$14.50 - $18.75/hr

A stable, consistent work environment -both in-office and virtual * A comprehensive training ... Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ...

Sedgwick

Care Team Representative

Dubuque, IA · On-site

$14.50 - $18.75/hr

A stable, consistent work environment -both in-office and virtual * A comprehensive training ... Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ...

Sedgwick

Care Team Representative

Dubuque, IA · On-site

$14.50 - $18.75/hr

A stable, consistent work environment -both in-office and virtual * A comprehensive training ... Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ...

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Virtual Call Center information

See Iowa salary details

$4

$13

$19

How much do virtual call center jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for virtual call center in Iowa is $13.21, according to ZipRecruiter salary data. Most workers in this role earn between $9.04 and $15.34 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.
More about Virtual Call Center jobs

What are the most commonly searched types of Call Center jobs in Iowa?

The most popular types of Call Center jobs in Iowa are:

What are popular job titles related to Virtual Call Center jobs in Iowa?

For Virtual Call Center jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center jobs in Iowa look for?

The top searched job categories for Virtual Call Center jobs in Iowa are:

What cities in Iowa are hiring for Virtual Call Center jobs?

Cities in Iowa with the most Virtual Call Center job openings:

Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Iowa as of August 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 100% In-person job distribution, with an average salary of $27,473 per year, or $13.2 per hour.

RN Call Center

UnityPoint Health

Sioux City, IA

Full-time

Medical, Dental, Retirement, PTO

Re-posted 16 days ago

UnityPoint Health rating

7.3

Company rating: 7.3 out of 10

Based on 365 frontline employees who took The Breakroom Quiz

305th of 898 rated healthcare providers

Job description

UnityPoint Clinic

RN Call Center

3:00PM-11:30PM + every other weekend + holiday rotation 

Full Time Benefits

We are seeking an IntelliCenter RN to provide telephonic and virtual nursing care, including triage, care management, referral management, and telehealth support. This role assesses patient symptoms, determines acuity, and directs callers to the appropriate level of care using evidence-based protocols embedded within the EMR. Candidates must have strong clinical critical thinking, multitasking, and technical skills, with the ability to thrive in a fast-paced call center environment while meeting performance and patient care goals. This is a 24/7 operation with most shifts occurring evenings and weekends.


At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:   

  • Expect paid time off, parental leave, 401K matching and an employee recognition program.   
  • Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  
  • Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.


My UnityPoint Nurse Call Center offers a free health information service for the public, sponsored by UnityPoint Health and staffed by registered nurses 24-hours a day, 7 days a week. The nurses at My UnityPoint Nurse provide medical assessment and triage, up-to-date health information and physician and clinic referral service. My UnityPoint Nurse Call Center is a centralized function of UnityPoint Health providing clinical support to UnityPoint Health and affiliates.

  • Perform telephonic symptom assessment and triage using evidence-based protocols to ensure appropriate care and disposition.
  • Document patient interactions accurately in the EMR and educate callers on virtual care, provider referrals, and available community resources.
  • Deliver excellent customer service while maintaining confidentiality, sound judgment, and effective communication with diverse populations.
  • Thrive in a fast-paced call center environment by multitasking, adapting to changing staffing needs, and supporting team and operational goals.
  • Adhere to organizational policies, safety guidelines, and change initiatives while assisting with additional duties as assigned.

Education:

  • Graduate from an accredited nursing program.

Experience: 

  • 1-2 years clinical experience in home care and/or ambulatory care.

Licenses/Certifications:

  • The IntelliCenter RN will have an unrestricted Iowa or practicing state license and will maintain secondary licensure to perform role in UPH service areas

What UnityPoint Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About UnityPoint Health

Sourced by ZipRecruiter

At UnityPoint Health, we provide care in nine regions throughout Illinois, Iowa, and Wisconsin. As the nation's fourth largest nondenominational health system in America, UnityPoint Health keeps people at the center of all we do. We are looking for dynamic and talented individuals to join our team. You'll find opportunities for every sized dream.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

West Des Moines, IA, US

Year founded

1995

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