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Virtual Call Center Jobs in Iowa (NOW HIRING)

Afni

Remote Customer Service Representative

Des Moines, IA · On-site

$14.50 - $15/hr

Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting. * Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled ...

Afni, Inc.

Remote Customer Service Representative

IA · On-site +1

$15.50 - $21.25/hr

Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting. * Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled ...

Sedgwick

Care Team Representative

Dubuque, IA · On-site

$15 - $20.50/hr

What we offer: * A stable, consistent work environment -both in-office and virtual * A ... Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ...

Sedgwick

Care Team Representative

Coralville, IA · On-site

$14.50 - $19.75/hr

What we offer: * A stable, consistent work environment -both in-office and virtual * A ... Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ...

Sedgwick

Care Team Representative

Cedar Rapids, IA · On-site

$15.75 - $21.25/hr

What we offer: * A stable, consistent work environment -both in-office and virtual * A ... Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ...

Sedgwick

Care Team Representative

Cedar Rapids, IA

$15.75 - $21.25/hr

A stable, consistent work environment -both in-office and virtual * A comprehensive training ... Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ...

York Risk Services

Care Team Representative

Dubuque, IA

$15 - $20.50/hr

A stable, consistent work environment -both in-office and virtual * A comprehensive training ... Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ...

York Risk Services

Care Team Representative

Cedar Rapids, IA · On-site

$15.75 - $21.25/hr

A stable, consistent work environment -both in-office and virtual * A comprehensive training ... Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ...

Sedgwick

Care Team Representative

Cedar Rapids, IA

$15.75 - $21.25/hr

A stable, consistent work environment -both in-office and virtual * A comprehensive training ... Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ...

York Risk Services

Care Team Representative

Coralville, IA · On-site

$14.50 - $19.75/hr

A stable, consistent work environment -both in-office and virtual * A comprehensive training ... Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ...

Sedgwick

Care Team Representative

Coralville, IA

$14.50 - $19.75/hr

A stable, consistent work environment -both in-office and virtual * A comprehensive training ... Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ...

Sedgwick

Care Team Representative

Dubuque, IA

$15 - $20.50/hr

A stable, consistent work environment -both in-office and virtual * A comprehensive training ... Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ...

Sedgwick

Care Team Representative

Cedar Rapids, IA · On-site

$15.75 - $21.25/hr

A stable, consistent work environment -both in-office and virtual * A comprehensive training ... Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ...

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All JobsCall Center JobsVirtual Call Center JobsVirtual Call Center Jobs in Iowa

Virtual Call Center information

See Iowa salary details

$4

$13

$19

How much do virtual call center jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for virtual call center in Iowa is $13.21, according to ZipRecruiter salary data. Most workers in this role earn between $9.04 and $15.34 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Iowa? The most popular types of Call Center jobs in Iowa are:
What are popular job titles related to Virtual Call Center jobs in Iowa? For Virtual Call Center jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center jobs in Iowa look for? The top searched job categories for Virtual Call Center jobs in Iowa are:
What cities in Iowa are hiring for Virtual Call Center jobs? Cities in Iowa with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Iowa as of August 2026, with employment types broken down into 55% Full Time, 30% Part Time, and 15% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $27,473 per year, or $13.2 per hour.

Remote Customer Service Representative

Afni

Des Moines, IA • On-site

$14.50 - $15/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Afni rating

7.1

Company rating: 7.1 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

17th of 71 rated call and contact centers

Job description

Career paths start between $14.50 and $15/hr plus bonus. 

To qualify for this position, you must live in Iowa.


Why start building your career at Afni?


We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow.


What do we offer?


A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.


What can you expect from your work at Afni?

This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You can also expect stability, encouragement, a cooperative environment where you can learn, grow, and advance.

What do we expect from you as part of this team?


You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.


How can you join the Afnimazing team?


You can apply online here!

Key Qualifications

  • Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.
  • Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting.
  • Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM – 01:00AM CST.
  • Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07:00AM – 01:00AM CST.
  • Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

What You Need to Thrive in Our Remote Environment:

  • Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
  • 25Mbps Download/10Mbps Upload
  • Ping Rate – Less than 100 ms
  • A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
  • Ability to be on webcam during working hours

What Afni employees say

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