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Overnight Call Center Jobs in Iowa (NOW HIRING)

CenturyLink

Call Center Supervisor

Des Moines, IA · On-site

Clearly communicate call center and company expectations Evaluate individual and team performance and provide meaningful feedback Conduct regular team meetings to enhance teamwork and communicate ...

Centurylink

Call Center Supervisor

Des Moines, IA · On-site

Supervisor Technical Support: • Lead, coach and motivate team of union employees (18-25) to consistently meet and/or exceed daily, weekly and monthly call center objectives. • Clearly communicate ...

UnityPoint Health

RN Call Center

Sioux City, IA · On-site

UnityPoint Clinic RN Call Center Monday-Friday 11AM-7:30PM + every other weekend 3PM-11:30PM + holiday rotation Full Time Benefits We are seeking an IntelliCenter RN to provide telephonic and virtual ...

UnityPoint Health

RN Call Center

Sioux City, IA · On-site

UnityPoint Clinic RN Call Center Sioux City, IA Monday-Friday 11AM-9:30PM 40 hours/week - every other weekend + holiday rotation Full Time Benefits *This position is a work-from-home role. This ...

UnityPoint Health

RN Call Center

Sioux City, IA · On-site

Overview UnityPoint Clinic RN Call Center Sioux City, IA Monday-Friday 11AM-9:30PM 40 hours/week - every other weekend + holiday rotation Full Time Benefits *This position is a work-from-home role.

UnityPoint Health

RN Call Center

Sioux City, IA · On-site

Overview UnityPoint Clinic RN Call Center Sioux City, IA Monday-Friday 11AM-7:30PM + every other weekend 3PM-11:30PM + holiday rotation Full Time Benefits *This position is a work-from-home role.

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive ...

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive ...

Talkdesk

Inbound Call Center Agent

Cedar Rapids, IA · On-site

Company Description Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance ...

New

Access Dubuque

Service Representative (Call Center)

Dubuque, IA · On-site

$14.50 - $18.75/hr

Service Representative (Call Center) Express Employment Professionals 1 Positions ID: 14186621 Posted On 06/19/2025 Refreshed On 07/30/2026 Job Overview Express Employment Professionals is seeking a ...

Apex Systems

Call Center Representative

Urbandale, IA · On-site

$15.25 - $19/hr

Enters all information related to the call for tracking and reporting purposes. Develops relationships with both internal and external customers. Elevates reoccurring issues to management.

Apex Systems

Call Center Representative

Urbandale, IA

$15.25 - $19/hr

Enters all information related to the call for tracking and reporting purposes. Develops relationships with both internal and external customers. Elevates reoccurring issues to management.

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All JobsCall Center JobsOvernight Call Center JobsOvernight Call Center Jobs in Iowa

Overnight Call Center information

See Iowa salary details

$10

$16

$23

How much do overnight call center jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for overnight call center in Iowa is $16.82, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $18.08 per hour, depending on experience, location, and employer.

What is an overnight call center job?

Overnight call center jobs are customer support or IT support jobs. Many facilities, such as hospitals, police stations, and other public buildings remain open 24 hours a day and may need technical support at any time. Similarly, some services, such as credit card and banking services must be able to address customer issues, such as lost or stolen cards or identity theft at any time day or night. At an overnight call center, your duties are to answer inbound telephone calls on the night shift and troubleshoot customer or user issues.

What is an overnight call center job?

Overnight call center jobs involve working late night or early morning shifts to provide customer service, technical support, or emergency assistance outside of regular business hours. Employees in these roles answer calls, resolve issues, and often handle inquiries from customers in different time zones. These positions may require strong communication skills, patience, and the ability to stay alert during nontraditional work hours. Overnight call center jobs can be found in industries like healthcare, telecommunications, and finance. Some positions may offer remote or hybrid work options.

What are some unique challenges faced by employees in an overnight call center role, and how can they be managed?

Overnight call center employees often face challenges such as maintaining focus during late hours, managing fatigue, and adapting to a reversed sleep schedule. To overcome these, it's important to establish a consistent sleep routine, use strategies to stay alert during shifts (like taking short breaks and staying hydrated), and communicate regularly with team members for support. Many organizations also provide wellness resources and opportunities for overnight staff to connect and debrief, which helps foster a collaborative and supportive environment.

What is the difference between Overnight Call Center vs Customer Service Representative?

AspectOvernight Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, 10 PM to 6 AMDaytime or flexible hours, generally 8 AM to 6 PM
Work EnvironmentCall centers, often in a shared office settingOffice, retail, or remote settings
Required SkillsCommunication, patience, problem-solvingCommunication, problem-solving, customer interaction skills
Industry UsageCustomer support, technical support, salesCustomer support, sales, administrative roles

While both roles involve customer interaction, an Overnight Call Center primarily operates during nighttime hours in a call center environment, focusing on support or sales. Customer Service Representatives typically work during daytime hours and may work in various settings. The roles share similar skills but differ mainly in work hours and environment.

More about Overnight Call Center jobs

What are the most commonly searched types of Call Center jobs in Iowa?

The most popular types of Call Center jobs in Iowa are:

What are popular job titles related to Overnight Call Center jobs in Iowa?

For Overnight Call Center jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Overnight Call Center jobs in Iowa look for?

The top searched job categories for Overnight Call Center jobs in Iowa are:

What cities in Iowa are hiring for Overnight Call Center jobs?

Cities in Iowa with the most Overnight Call Center job openings:

Overnight Call Center jobs near you
Infographic showing various Overnight Call Center job openings in Iowa as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $34,994 per year, or $16.8 per hour.

Overnight Call Center Coordinator

The Waldinger Corporation

Des Moines, IA • On-site

$17.50 - $23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

The Waldinger Corporation rating

7.8

Company rating: 7.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Description
Waldinger has an opportunity for an Overnight Call Center Coordinator in our Des Moines Office. Please note that this is an overnight position and is 100% remote. You must be able to come in to the Des Moines office for training purposes.
The schedule for this role is:
Monday, Tuesday, Wednesday: 7:00 PM - 6:00 AM
Job Summary:
Acts as a first escalation point for clients by answering service calls and inquiries. Provides assistance in a friendly and professional manner and dispatches service technicians to meet client requirements.
Responsibilities:
• Client Service: Answers all incoming telephone calls presented to them while maintaining good client relations and providing clear communication to all external and internal clients. Makes sure that all work orders entered have all relevant information necessary.
• Emailed Work Orders: Enters emails received in the inbox. Uploads all emailed in work orders into the system. Forwarding all emailed updates to the appropriate party so all necessary parties can schedule and make changes accordingly.
• Dispatching: Coordinates with technicians and branch personnel to schedule work and manpower afterhours and on all holidays. Dispatches the appropriate technician to the appropriate service call. Updates the dispatch board continuously and maintains the call schedule according to order of importance keeping in mind the location of both the service site and the available technicians. Makes sure that the unassigned grid is clear at the end of assigned time.
• Dispatch Board Maintenance: Updates the dispatch board continuously and maintains the call schedule according to order of importance keeping in mind the location of both the service site and the available technicians. Makes sure that the unassigned grid is clear at the end of assigned time.
Requirements:
• Previous coordinating and dispatching or inbound cell center experience preferred.
• High School Diploma/GED
We Offer:
• Paid holidays
• Health, dental and vision insurance
• Growth potential with a stable company
• Paid vacation
• Health club reimbursement
• Wellness plan with lifestyle spending account
• 401k with company match and profit-sharing
• Continuing education and advancement opportunities
• Tuition reimbursement
• Term, AD&D and Dependent Life insurances
• Prepaid Legal
Waldinger is an EOE, including disability/vets.
Waldinger participates in E-Verify.

What The Waldinger Corporation employees say

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