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Medical Call Center Jobs in Iowa (NOW HIRING)

UnityPoint Health

RN Call Center

Sioux City, IA · On-site

The nurses at My UnityPoint Nurse provide medical assessment and triage, up-to-date health information and physician and clinic referral service. My UnityPoint Nurse Call Center is a centralized ...

UnityPoint Health

RN Call Center

Sioux City, IA · On-site

The nurses at My UnityPoint Nurse provide medical assessment and triage, up-to-date health information and physician and clinic referral service. My UnityPoint Nurse Call Center is a centralized ...

UnityPoint Health

RN Call Center

Sioux City, IA · On-site

The nurses at My UnityPoint Nurse provide medical assessment and triage, up-to-date health information and physician and clinic referral service. My UnityPoint Nurse Call Center is a centralized ...

UnityPoint Health

RN Call Center

Sioux City, IA · On-site

The nurses at My UnityPoint Nurse provide medical assessment and triage, up-to-date health information and physician and clinic referral service. My UnityPoint Nurse Call Center is a centralized ...

CenturyLink

Call Center Supervisor

Des Moines, IA · On-site

Clearly communicate call center and company expectations Evaluate individual and team performance and provide meaningful feedback Conduct regular team meetings to enhance teamwork and communicate ...

Centurylink

Call Center Supervisor

Des Moines, IA · On-site

Supervisor Technical Support: • Lead, coach and motivate team of union employees (18-25) to consistently meet and/or exceed daily, weekly and monthly call center objectives. • Clearly communicate ...

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

We are hiring Remote Call Center Representatives to join our customer support team. This role is ... Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision ...

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

We are hiring Remote Call Center Representatives to join our customer support team. This role is ... Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision ...

Apex Systems

Call Center Representative

Urbandale, IA · On-site

$15.25 - $19/hr

Enters all information related to the call for tracking and reporting purposes. Develops relationships with both internal and external customers. Elevates reoccurring issues to management.

Apex Systems

Call Center Representative

Urbandale, IA · On-site

$15.25 - $19/hr

Enters all information related to the call for tracking and reporting purposes. Develops relationships with both internal and external customers. Elevates reoccurring issues to management.

UnityPoint Health

RN Call Center

Sioux City, IA · On-site

The nurses at My UnityPoint Nurse provide medical assessment and triage, up-to-date health information and physician and clinic referral service. My UnityPoint Nurse Call Center is a centralized ...

UnityPoint Health

RN Call Center

Sioux City, IA · On-site

The nurses at My UnityPoint Nurse provide medical assessment and triage, up-to-date health information and physician and clinic referral service. My UnityPoint Nurse Call Center is a centralized ...

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All JobsMedical Call Center JobsMedical Call Center Jobs in Iowa

Medical Call Center information

See Iowa salary details

$9

$14

$17

How much do medical call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for medical call center in Iowa is $14.75, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $16.40 per hour, depending on experience, location, and employer.

What is a medical call center?

Medical call center jobs involve handling incoming and outgoing calls related to healthcare services. Employees in these roles may schedule appointments, provide information about medical services, assist with insurance or billing inquiries, and sometimes offer basic medical advice under the guidance of healthcare professionals. These positions require strong communication skills, empathy, and an understanding of healthcare processes and privacy regulations. Medical call center staff are often the first point of contact for patients, so professionalism and confidentiality are crucial.

What are the key skills and qualifications needed to thrive as a medical call center representative?

To thrive as a Medical Call Center Representative, you need a solid understanding of medical terminology, customer service experience, and often a high school diploma or healthcare-related certification. Familiarity with call center software, electronic health record (EHR) systems, and scheduling platforms is typically required. Strong communication, active listening, and problem-solving skills help you effectively address patient concerns and coordinate with healthcare teams. These skills ensure accurate information sharing, patient satisfaction, and efficient healthcare service delivery.

What are some common challenges faced by employees working in a medical call center, and how can these be managed?

Working in a medical call center often involves handling high call volumes, addressing sensitive patient concerns, and navigating complex healthcare information. One common challenge is managing stressful or emotionally charged conversations, especially when callers are anxious or unwell. Team members are typically supported through structured training, clear protocols, and close collaboration with clinical staff to ensure accurate information is provided and escalation procedures are followed. Regular team meetings and access to supervisory support help staff maintain resilience and deliver quality service.

What is the difference between Medical Call Center vs Medical Receptionist?

AspectMedical Call CenterMedical Receptionist
CredentialsBasic healthcare knowledge, communication skillsHigh school diploma, sometimes medical office training
Work EnvironmentCall centers, remote or office-basedMedical offices, clinics, hospitals
Employer & IndustryHealthcare call centers, insurance companiesHospitals, clinics, private practices
Common Search & ComparisonCustomer service, patient inquiriesPatient check-in, appointment scheduling

While both roles involve patient interaction, Medical Call Centers primarily handle inbound calls for appointment scheduling, billing, or patient inquiries in a call center setting. Medical Receptionists work directly in healthcare facilities, managing front desk duties like check-ins and scheduling in person. Understanding these differences helps job seekers find the right role based on work environment and responsibilities.

What do medical call centers do?

Medical call centers handle patient inquiries, appointment scheduling, and provide information about healthcare services. Staff in these centers often use electronic health records and communication tools to assist patients efficiently and accurately.

What are the most commonly searched types of Medical Call Center jobs in Iowa?

The most popular types of Medical Call Center jobs in Iowa are:

What are popular job titles related to Medical Call Center jobs in Iowa?

For Medical Call Center jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Medical Call Center jobs in Iowa look for?

The top searched job categories for Medical Call Center jobs in Iowa are:

What cities in Iowa are hiring for Medical Call Center jobs?

Cities in Iowa with the most Medical Call Center job openings:

Medical Call Center jobs near you
Infographic showing various Medical Call Center job openings in Iowa as of August 2026, with employment types broken down into 71% Full Time, 17% Part Time, 4% Temporary, and 8% Contract. Highlights an 92% In-person, 4% Hybrid, and 4% Remote job distribution, with an average salary of $30,670 per year, or $14.7 per hour.

Bilingual Call Center Agent

WOLFE EYE CLINIC MASTER

Marshalltown, IA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Bilingual Call Center Agent
Join the TEAM that generations of Iowans have trusted to provide a higher standard of eye-care excellence! In medical practice since 1919, Wolfe Eye Clinic is a multi-specialty clinic providing medical and surgical vision care services throughout Iowa. At Wolfe Eye Clinic, we create Better Vision for a Better Life.
We have an immediate opening for a full-time Bilingual Call Center Agent on-site in our Marshalltown office.
Schedule:
  • Monday - Friday
  • 8:00 am - 5:00 pm

Responsibilities include:
  • Answering telephone calls in a clear professional manner.
  • Directing telephone calls accordingly.
  • Making, canceling, and rescheduling patient appointments.
  • Gathering, verifying, and entering demographic information.
  • Making outbound calls as needed.
  • Maintaining patient records according to HIPAA guidelines.
  • Effectively interacting with co-workers, physicians, and patients.
  • Performing other duties as needed.

Qualifications include:
  • Bilingual proficiency in English and Spanish is required.
  • Ability to demonstrate strong patient service skills.
  • Ability to effectively enter information into a variety of computer programs.
  • Ability to portray a professional attitude and appearance.
  • Ability to demonstrate strong verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Ability to thrive in a fast pace, high-call volume environment.
  • Ability to work M-F between the hours of 8:00 AM and 5:00 PM

Previous experience in a call center or medical office required.
If you are interested in being part of a quality-driven organization while receiving a competitive wage, daytime work hours, M-F work schedule, and benefits (health and dental, 401k, paid time off, etc.), please apply.
EOE

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