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Independent Contractor Call Center Agent Jobs in Iowa

Talkdesk

Inbound Call Center Agent

Cedar Rapids, IA · On-site

Ability to work independently and remain accountable to schedules Preferred: * Prior call center or customer service experience * Bilingual (Spanish/English) preferred but not required * Familiarity ...

New

Serco

Call Center Rep - Temporary

Des Moines, IA · On-site

$15.25 - $19.50/hr

Ability to work independently with laptops and software applications such as Windows and MS Office ... contracted approved vendor. All unsolicited resumes will be considered the property of Serco and ...

Liveops

Remote Customer Service Representative

Ankeny, IA · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Ames, IA · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

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How much do independent contractor call center agent jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for independent contractor call center agent in Iowa is $16.17, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $17.84 per hour, depending on experience, location, and employer.

What is an independent contractor call center agent?

An Independent Contractor Call Center Agent is a self-employed professional who provides customer service, sales, or support on behalf of a company. Instead of being a traditional employee, they work as freelancers, often setting their own schedules and handling business expenses. They typically take calls from home or a remote location, using their own equipment and internet connection. Since they are independent contractors, they are responsible for managing taxes, benefits, and business costs.

What are the key skills and qualifications needed to thrive as an independent contractor call center agent?

To excel as an Independent Contractor Call Center Agent, you need strong verbal communication, active listening skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call-handling systems, and troubleshooting tools is often required. Exceptional organizational skills, self-motivation, and the ability to manage time independently help agents stand out. These abilities are crucial for effectively handling customer inquiries, meeting performance targets, and thriving in a remote or flexible work environment.

What is the typical work schedule like for an independent contractor call center agent?

As an Independent Contractor Call Center Agent, your work schedule is usually flexible and can vary based on the needs of the client or your availability. Many independent agents set their own hours, though some projects may require availability during specific times or shift blocks to meet high customer demand. You’ll often work remotely and independently, but clear communication with supervisors and adherence to agreed-upon schedules are important for maintaining consistent workflow. This flexibility can be ideal for those balancing other commitments, but it also requires strong time management and discipline to meet client expectations.

What are the most commonly searched types of Call Center Agent jobs in Iowa?

The most popular types of Call Center Agent jobs in Iowa are:

What are popular job titles related to Independent Contractor Call Center Agent jobs in Iowa?

For Independent Contractor Call Center Agent jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Independent Contractor Call Center Agent jobs in Iowa look for?

The top searched job categories for Independent Contractor Call Center Agent jobs in Iowa are:

What cities in Iowa are hiring for Independent Contractor Call Center Agent jobs?

Cities in Iowa with the most Independent Contractor Call Center Agent job openings:

Independent Contractor Call Center Agent jobs near you

Bilingual Call Center Agent

Wolfe Eye Clinic

Marshalltown, IA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Wolfe Eye Clinic rating

6.3

Company rating: 6.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Bilingual Call Center Agent

Marshalltown - Marshalltown, IA 50158

Overview

Position Type Full Time Travel Percentage Minimal Category Health Care

Description

Bilingual Call Center Agent

Join the team that generations of Iowans have trusted to provide a higher standard of eye-care excellence! In medical practice since 1919, Wolfe Eye Clinic is a multi-specialty clinic providing medical and surgical vision care services throughout Iowa. At Wolfe Eye Clinic, we create Better Vision for a Better Life.

We have an immediate opening for a full-time Bilingual Call Center Agent on-site in our Marshalltown office.

Schedule:

  • Monday – Friday
  • 8:00 am - 5:00 pm

Responsibilities include:

  • Answering telephone calls in a clear professional manner.
  • Directing telephone calls accordingly.
  • Making, canceling, and rescheduling patient appointments.
  • Gathering, verifying, and entering demographic information.
  • Making outbound calls as needed.
  • Maintaining patient records according to HIPAA guidelines.
  • Effectively interacting with co-workers, physicians, and patients.
  • Performing other duties as needed.

Qualifications include:

  • Bilingual proficiency in English and Spanish is required.
  • Ability to demonstrate strong patient service skills.
  • Ability to effectively enter information into a variety of computer programs.
  • Ability to portray a professional attitude and appearance.
  • Ability to demonstrate strong verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Ability to thrive in a fast pace, high-call volume environment.
  • Ability to work M-F between the hours of 8:00 AM and 5:00 PM

Previous experience in a call center or medical office required.

If you are interested in being part of a quality-driven organization while receiving a competitive wage, daytime work hours, M-F work schedule, and benefits (health and dental, 401k, paid time off, etc.), please apply.

EOE

What Wolfe Eye Clinic employees say

Pay

Hours and flexibility

Workplace

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