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Call Center Collections Manager Jobs (NOW HIRING)

Mandarich Law Group

$60 - $80/hr

We are seeking a Call Center Manager with three to five years' call center or collections experience for our Woodland Hills, CA office. The Collections Call CenterManager is responsible foran ...

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Byrider

Collections Specialist

Appleton, WI · On-site

$50K - $70K/yr

College Ave. - Appleton, WI 54914 Collections Account Manager (Consumer Finance) Do you have a background in sales, customer retention, call center, collections, or a related field? Would you enjoy ...

Byrider

Collections Specialist

Appleton, WI · On-site

$50K - $70K/yr

College Ave. - Appleton, WI 54914 Collections Account Manager (Consumer Finance) Do you have a background in sales, customer retention, call center, collections, or a related field? Would you enjoy ...

Byrider

Collections Specialist

Appleton, WI · On-site

$50K - $70K/yr

College Ave. - Appleton, WI 54914 Collections Account Manager (Consumer Finance) Do you have a background in sales, customer retention, call center, collections, or a related field? Would you enjoy ...

Exploria Resorts

Collections Representative

Clermont, FL · On-site

$25 - $26/hr

If you have experience in call centers, collections, or a commission driven role and are looking to ... Good time management and organizational skills. * Prior experience working in a call center, or a ...

Exploria Resorts

Collections Representative

Clermont, FL · On-site

$25 - $26/hr

If you have experience in call centers, collections, or a commission driven role and are looking to ... Good time management and organizational skills. * Prior experience working in a call center, or a ...

Glsauto

Call Center Manager

Greenville, SC · On-site

$100 - $125/hr

Have experience leading call center, collections, customer service, operations, or financial ... Can effectively manage accountability, performance conversations, and employee development * Think ...

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Call Center Collections Manager information

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$29.5K

$63.8K

$109.5K

How much do call center collections manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for call center collections manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What does a call center collections manager do?

A Call Center Collections Manager oversees the team responsible for contacting customers with overdue accounts to recover outstanding debts. They set collection targets, monitor staff performance, ensure compliance with legal and company policies, and implement strategies to improve collection rates. Additionally, they handle escalated issues, train staff, and analyze data to optimize processes. Their role is crucial in maintaining the financial health of the organization while also ensuring respectful and effective customer communication.

What are the key skills and qualifications needed to thrive as a call center collections manager?

To thrive as a Call Center Collections Manager, you need expertise in debt collection practices, leadership abilities, and a solid understanding of relevant regulations, often supported by a degree in business or finance. Familiarity with CRM systems, collections software, and compliance tools such as FDCPA guidelines is typically required. Strong communication, conflict resolution, and motivational skills help foster high-performing teams and positive client interactions. These skills are essential for ensuring regulatory compliance, maximizing recoveries, and maintaining a productive, ethical workplace.

What are some common challenges faced by call center collections managers, and how can they be addressed?

Call Center Collections Managers often encounter challenges such as maintaining high team morale while achieving collection targets, dealing with difficult or distressed customers, and ensuring compliance with regulations. To address these, managers typically focus on regular training, clear communication of goals, and fostering a supportive team environment. They also implement performance metrics and feedback systems to monitor progress and provide coaching, while encouraging collaboration between agents to share successful strategies.

What is the difference between Call Center Collections Manager vs Call Center Collections Specialist?

AspectCall Center Collections ManagerCall Center Collections Specialist
CredentialsTypically requires experience in collections, customer service, and sometimes supervisory certificationsUsually requires basic collections or customer service experience, with relevant training
Work EnvironmentSupervises teams in a call center setting, managing workflows and strategiesHandles inbound/outbound calls to collect payments, working directly with customers
Employer & Industry UsageCommon in financial services, healthcare, and utility companiesFound in similar industries, focusing on debt recovery and customer account management

The Call Center Collections Manager oversees collections teams and strategies, while the Call Center Collections Specialist focuses on direct customer interactions to recover debts. Both roles are vital in collections operations but differ mainly in responsibility level and scope.

What cities are hiring for Call Center Collections Manager jobs?

Cities with the most Call Center Collections Manager job openings:

What states have the most Call Center Collections Manager jobs?

States with the most job openings for Call Center Collections Manager jobs include:

What are popular job titles related to Call Center Collections Manager jobs?

For Call Center Collections Manager jobs, the most frequently searched job titles are:

Collections Call Center Manager

On-site

Mandarich Law Group
See more jobs at Mandarich Law Groupexternal

$60 - $80/hr

Other

Medical, Dental, Retirement, PTO

Posted 2 days ago

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Job description

Mandarich Law Group is one of the country's leading creditor's right law firms with offices in CA, IL, NY, NV, OH, GA, MI and FL. We are seeking a Call Center Manager with three to five years’ call center or collections experience for our Woodland Hills, CA office.

The Collections Call CenterManager is responsible foran managing a team of collections specialists and ensuring they meet set goals and targets. Hours for this position are Monday through Friday 8a – 5pm with variances as needed.

  • At least 3 years supervisory experience in collections or call center environment preferred
  • Strong telephone communication and negotiation abilities
  • Ability to oversee the collections teamand ensure they are meeting setgoals and targets
  • Ability to ensure compliance with relevantregulations and laws governing collections efforts
  • regular feedback andcoaching to collection specialiststo improve performance
    Proficiency in Spanish is not required by extremely helpful
  • Ability to analyze data and identifytrends to improve collectionsefforts
  • Knowledge of relevant regulationsand compliance requirementspreferred
  • Competitive Base Salary and monthly bonus plan ($65K - $80K DOE)
  • Medical and Dental coverage; 401K plan with company match
  • PTO
  • Paid Parental Leave
  • Paid Holidays
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