Call Center Collections Manager Jobs in Tennessee

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Pet Insurance

• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For:

This Collections Manager provides direction and leadership in a high volume financial shared services environment supporting an exciting collection of hotel properties across North America. This leader oversees the activities of a dynamic group of team members who interact with clients of our hotels and liaison with hotel leaders. An effective Collections Manager maintains strong internal controls, limits credit risk, proactively collects receivables within contracted terms, and maintains aged receivables to a minimum. The Collections Manager is a results-driven professional who directs the activities of the Collections team to deliver our brand promise of extraordinary customer service to all stakeholders.

Who You Are:

• A relationship builder with a dynamic approach to developing connections

• A continually curious forward thinker who loves to find creative solutions

• A team builder with the ability to establish a strong following

• Comfortable with taking the lead in a variety of settings

• Collaborator who excels in an exciting, ever-evolving environment

• Veterans and military spouses are encouraged to apply

What You Will Do:

• Lead daily billing and collections operations, including advance deposits, final deposits, and post-event receivables in accordance with contractual payment terms

• Oversee and support Collections Coordinators to ensure service levels, productivity standards, and collection goals are achieved.

• Manage aged accounts receivable reporting and drive timely collection of outstanding balances to support cash flow objectives

• Partner with clients and hotel teams to investigate, resolve, and escalate billing disputes and delinquent accounts

• Serve as the primary point of contact for complex collection issues, client escalations, and aged receivable reviews

• Develop, recommend, and monitor payment plans for delinquent accounts in accordance with company policies

• Coordinate collection agency referrals and maintain all required documentation and due diligence records

• Monitor team workflows, key performance indicators, and collection metrics to ensure operational efficiency and financial targets are met

• Facilitate regular meetings with hotel leadership to review receivable balances, collection strategies, and account status

• Ensure compliance with internal controls, company policies, and accounting best practices while identifying and mitigating risks

• Build strong relationships with hotel leaders and clients to deliver exceptional service and resolve concerns effectively

• Drive continuous improvement initiatives, including process enhancements, technology adoption, and operational efficiencies

• Hire, train, coach, and evaluate team members while supporting employee engagement, development, and performance

• Regular attendance in conformance with standards

• May be required to work varying schedules to reflect business needs

• Required to attend all mandatory training sessions and meetings

• Perform other duties as assigned

Your Qualifications Include:

• Minimum 2 years of billing and accounting/collections experience

• Business Administration/Accounting Degree preferred

• 2-5 years customer-facing work experience in hospitality or finance environment. 1-2 years supervising a team, 5 years' experience with collections

• Ability to work cooperatively with others, maintain confidentiality, and communicate effectively both written and verbally

• Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines

• Ability to perform both standard and intermediate spreadsheet functions using Microsoft Office

• General knowledge of mathematics and accounting principles

Who You'll Supervise:

• Collections Coordinators

• Senior Collections Coordinators