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Call Center Collections Manager Jobs in Tennessee

Call Center Agent

Knoxville, TN ยท On-site

$14.25 - $18.75/hr

The Call Center Agent will support a health care client and take calls from individuals wishing to ... They will also process mailed opt-out information that has been scanned into a document management ...

Call Center Agent

Nashville, TN ยท On-site

$47K - $52K/yr

You will play a crucial role in enhancing customer satisfaction by resolving inquiries, managing ... Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but ...

The Call Center Operator will serve as the first point of contact for support, providing frontline ... Ability to manage multiple tasks simultaneously, including active call handling, ticket ...

The Call Center Operator will serve as the first point of contact for support, providing frontline ... Ability to manage multiple tasks simultaneously, including active call handling, ticket ...

The Call Center Operator will serve as the first point of contact for support, providing frontline ... Ability to manage multiple tasks simultaneously, including active call handling, ticket ...

The Call Center Operator will serve as the first point of contact for support, providing frontline ... Ability to manage multiple tasks simultaneously, including active call handling, ticket ...

The Call Center Operator will serve as the first point of contact for support, providing frontline ... Ability to manage multiple tasks simultaneously, including active call handling, ticket ...

The Call Center Operator will serve as the first point of contact for support, providing frontline ... Ability to manage multiple tasks simultaneously, including active call handling, ticket ...

The Call Center Operator will serve as the first point of contact for support, providing frontline ... Ability to manage multiple tasks simultaneously, including active call handling, ticket ...

This position is ideal for candidates with recent call center, customer service, HR, or benefits ... management services, has successfully delivered strategic solutions to large and small businesses ...

Showing results 41-60

Call Center Collections Manager information

What does a call center collections manager do?

A Call Center Collections Manager oversees the team responsible for contacting customers with overdue accounts to recover outstanding debts. They set collection targets, monitor staff performance, ensure compliance with legal and company policies, and implement strategies to improve collection rates. Additionally, they handle escalated issues, train staff, and analyze data to optimize processes. Their role is crucial in maintaining the financial health of the organization while also ensuring respectful and effective customer communication.

What are the key skills and qualifications needed to thrive as a call center collections manager?

To thrive as a Call Center Collections Manager, you need expertise in debt collection practices, leadership abilities, and a solid understanding of relevant regulations, often supported by a degree in business or finance. Familiarity with CRM systems, collections software, and compliance tools such as FDCPA guidelines is typically required. Strong communication, conflict resolution, and motivational skills help foster high-performing teams and positive client interactions. These skills are essential for ensuring regulatory compliance, maximizing recoveries, and maintaining a productive, ethical workplace.

What are some common challenges faced by call center collections managers, and how can they be addressed?

Call Center Collections Managers often encounter challenges such as maintaining high team morale while achieving collection targets, dealing with difficult or distressed customers, and ensuring compliance with regulations. To address these, managers typically focus on regular training, clear communication of goals, and fostering a supportive team environment. They also implement performance metrics and feedback systems to monitor progress and provide coaching, while encouraging collaboration between agents to share successful strategies.

What is the difference between Call Center Collections Manager vs Call Center Collections Specialist?

AspectCall Center Collections ManagerCall Center Collections Specialist
CredentialsTypically requires experience in collections, customer service, and sometimes supervisory certificationsUsually requires basic collections or customer service experience, with relevant training
Work EnvironmentSupervises teams in a call center setting, managing workflows and strategiesHandles inbound/outbound calls to collect payments, working directly with customers
Employer & Industry UsageCommon in financial services, healthcare, and utility companiesFound in similar industries, focusing on debt recovery and customer account management

The Call Center Collections Manager oversees collections teams and strategies, while the Call Center Collections Specialist focuses on direct customer interactions to recover debts. Both roles are vital in collections operations but differ mainly in responsibility level and scope.

What cities in Tennessee are hiring for Call Center Collections Manager jobs?

Cities in Tennessee with the most Call Center Collections Manager job openings:

Call Center Agent

Knoxville, TN โ€ข On-site

BCforward
IT Servicesย โ€ขย 5 - 10K employees

$14.25 - $18.75/hr

Full-time

Re-posted 4 days ago


Job description

Company Description

About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. BCforward's headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward's team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.

Job Description
  1. The Call Center Agent will support a health care client and take calls from individuals wishing to opt out of an upcoming data exchange.ย 
  2. The Call Center agent will ask the caller a series of questions (likely from a script) and enter information into a database.ย 
  3. They will also process mailed opt-out information that has been scanned into a document management system and there may be some outbound calling if opt-out information rec'd in the mail center is insufficient.


THANKS AND REGARDS ,

ASMA KHAN SURI

Additional Information

Must be able to pass a background and drug screen


BCforward logo

About BCforward

Sourced by ZipRecruiter

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

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