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Call Center Collections Manager Jobs in Calhoun, GA

Big Dan's Car Wash, LLC

Customer Experience Agent

Rome, GA · On-site

$34K - $40K/yr

Previous call center experience or experience managing multi line phone systems is highly preferred and considered an important qualification for this position. * Passion for providing exceptional ...

Big Dan's Car Wash, LLC

Customer Experience Agent

Rome, GA · On-site

$15.50 - $20.75/hr

Previous call center experience or experience managing multi line phone systems is highly preferred and considered an important qualification for this position. * Passion for providing exceptional ...

Big Dan's Car Wash

Customer Experience Agent

Rome, GA · On-site

$32K - $38K/yr

Work collaboratively with site managers and other departments to resolve customer concerns ... Previous call center or customer service experience preferred but not required. Qualifications

Rent-A-Center

Account Manager

Dalton, GA · On-site

$15.30 - $16.45/hr

... collections. This role supports sales growth and account health by building strong customer ... A-Center is an equal opportunity employer committed to ensure that all employment decisions are ...

Rent-A-Center

Account Manager

Acworth, GA · On-site

$17 - $18.28/hr

... collections. This role supports sales growth and account health by building strong customer ... A-Center is an equal opportunity employer committed to ensure that all employment decisions are ...

Rent-A-Center

Account Manager

Dalton, GA · On-site

$15.30 - $16.45/hr

... collections. This role supports sales growth and account health by building strong customer ... A-Center is an equal opportunity employer committed to ensure that all employment decisions are ...

Rent-A-Center

Account Manager

Acworth, GA · On-site

$17 - $18.28/hr

... collections. This role supports sales growth and account health by building strong customer ... A-Center is an equal opportunity employer committed to ensure that all employment decisions are ...

LSA Management

Community Manager - South Meadows

Rome, GA · On-site

$56K - $58K/yr

Monitor rent collections, delinquency, occupancy, and expenses. * Analyze monthly reports and ... Our mission is simple: create communities where residents feel valued, supported, and proud to call ...

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Call Center Collections Manager information

See Calhoun, GA salary details

$26K

$56.3K

$96.7K

How much do call center collections manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for call center collections manager in Calhoun, GA is $56,344.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $66,200.00 per year, depending on experience, location, and employer.

What does a call center collections manager do?

A Call Center Collections Manager oversees the team responsible for contacting customers with overdue accounts to recover outstanding debts. They set collection targets, monitor staff performance, ensure compliance with legal and company policies, and implement strategies to improve collection rates. Additionally, they handle escalated issues, train staff, and analyze data to optimize processes. Their role is crucial in maintaining the financial health of the organization while also ensuring respectful and effective customer communication.

What are the key skills and qualifications needed to thrive as a call center collections manager?

To thrive as a Call Center Collections Manager, you need expertise in debt collection practices, leadership abilities, and a solid understanding of relevant regulations, often supported by a degree in business or finance. Familiarity with CRM systems, collections software, and compliance tools such as FDCPA guidelines is typically required. Strong communication, conflict resolution, and motivational skills help foster high-performing teams and positive client interactions. These skills are essential for ensuring regulatory compliance, maximizing recoveries, and maintaining a productive, ethical workplace.

What are some common challenges faced by call center collections managers, and how can they be addressed?

Call Center Collections Managers often encounter challenges such as maintaining high team morale while achieving collection targets, dealing with difficult or distressed customers, and ensuring compliance with regulations. To address these, managers typically focus on regular training, clear communication of goals, and fostering a supportive team environment. They also implement performance metrics and feedback systems to monitor progress and provide coaching, while encouraging collaboration between agents to share successful strategies.

What is the difference between Call Center Collections Manager vs Call Center Collections Specialist?

AspectCall Center Collections ManagerCall Center Collections Specialist
CredentialsTypically requires experience in collections, customer service, and sometimes supervisory certificationsUsually requires basic collections or customer service experience, with relevant training
Work EnvironmentSupervises teams in a call center setting, managing workflows and strategiesHandles inbound/outbound calls to collect payments, working directly with customers
Employer & Industry UsageCommon in financial services, healthcare, and utility companiesFound in similar industries, focusing on debt recovery and customer account management

The Call Center Collections Manager oversees collections teams and strategies, while the Call Center Collections Specialist focuses on direct customer interactions to recover debts. Both roles are vital in collections operations but differ mainly in responsibility level and scope.

What cities near Calhoun, GA are hiring for Call Center Collections Manager jobs?

Cities near Calhoun, GA with the most Call Center Collections Manager job openings:

Medical Debt Collections Call Center Agent

Calhoun, GA • On-site

HCA Healthcare
Hospitals • 10K+ employees
Learn more about HCA Healthcareexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

HCA Healthcare rating

6.5

Company rating: 6.5 out of 10

Based on 2,315 frontline employees who took The Breakroom Quiz

614th of 898 rated healthcare providers

Job description

This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Schedule: 

  • Full-time position that requires 1 mid / evening shift/per week/on a Monday, Tuesday, Wednesday, or Thursday 11am- 9pm CST
  • 1 Saturday per month Hours between 9:00 AM - 3:00 PM CST.

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: Collection Spec 

Job Summary and Qualifications

As a Patient Account Collections Specialist you will be responsible for outbound calls with account follow-up and resolution of patient receivables while providing excellent customer service. This position is work from home; must live within an HCA Healthcare hospital market area. 

Duties and Responsibilities: 

  • Refer calls/accounts to appropriate parties based on customer inquiries. You will spend 90% of your day on the phone. 
  • Identify problem accounts and escalate as appropriate. 
  • Update the patient account record to identify actions taken on the account. 
  • Work with patients and guarantors to secure payment on outstanding account balances. 
  • Maintain minimum production standards. 
  • Achieve passing quality review scores per unit requirements. 
  • Produce acceptable unit collection volumes. 
  • Work within company attendance guidelines. 
  • Provide excellent customer service. 
  • Work with other team members and management in a professional manner.? 

Qualifications:

  • Previous Call Center experience preferred.
  • Minimum one-year related experience preferred, preferably in healthcare. 
  • Experience with collections in healthcare revenue space is preferred. 
  • BILINGUAL is not required, but a plus
Benefits

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

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Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

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"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you find this opportunity compelling, we encourage you to apply for our Collection Spec opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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