ZipRecruiter

Log In

1

Call Center Collections Manager Jobs in California

Glidewell Dental

Collections Call Center

Irvine, CA · On-site

$22/hr

Communicates and follows up with internal call centers, supervisors, and department managers ... General knowledge of billing procedures and collections. Pay Range: $22.00/hr-24.00/hr Employment ...

Glidewell Dental

Collections Call Center

Irvine, CA · On-site

$22/hr

Communicates and follows up with internal call centers, supervisors, and department managers ... General knowledge of billing procedures and collections. Pay Range: $22.00/hr-24.00/hr Glidewell ...

Conexwest

Collections Manager

Lathrop, CA · On-site

$75K - $85K/yr

This role is responsible for managing accounts receivable collections activities, reducing ... Team productivity and call effectiveness * Dispute resolution turnaround time * Cash flow ...

Conexwest

Collections Manager

Lathrop, CA · On-site

This role is responsible for managing accounts receivable collections activities, reducing ... Team productivity and call effectiveness * Dispute resolution turnaround time * Cash flow ...

next page

Showing results 1-20

All JobsCall Center Collections JobsCall Center Collections Manager JobsCall Center Collections Manager Jobs in California

Call Center Collections Manager information

What does a call center collections manager do?

A Call Center Collections Manager oversees the team responsible for contacting customers with overdue accounts to recover outstanding debts. They set collection targets, monitor staff performance, ensure compliance with legal and company policies, and implement strategies to improve collection rates. Additionally, they handle escalated issues, train staff, and analyze data to optimize processes. Their role is crucial in maintaining the financial health of the organization while also ensuring respectful and effective customer communication.

What are the key skills and qualifications needed to thrive as a call center collections manager?

To thrive as a Call Center Collections Manager, you need expertise in debt collection practices, leadership abilities, and a solid understanding of relevant regulations, often supported by a degree in business or finance. Familiarity with CRM systems, collections software, and compliance tools such as FDCPA guidelines is typically required. Strong communication, conflict resolution, and motivational skills help foster high-performing teams and positive client interactions. These skills are essential for ensuring regulatory compliance, maximizing recoveries, and maintaining a productive, ethical workplace.

What are some common challenges faced by call center collections managers, and how can they be addressed?

Call Center Collections Managers often encounter challenges such as maintaining high team morale while achieving collection targets, dealing with difficult or distressed customers, and ensuring compliance with regulations. To address these, managers typically focus on regular training, clear communication of goals, and fostering a supportive team environment. They also implement performance metrics and feedback systems to monitor progress and provide coaching, while encouraging collaboration between agents to share successful strategies.

What is the difference between Call Center Collections Manager vs Call Center Collections Specialist?

AspectCall Center Collections ManagerCall Center Collections Specialist
CredentialsTypically requires experience in collections, customer service, and sometimes supervisory certificationsUsually requires basic collections or customer service experience, with relevant training
Work EnvironmentSupervises teams in a call center setting, managing workflows and strategiesHandles inbound/outbound calls to collect payments, working directly with customers
Employer & Industry UsageCommon in financial services, healthcare, and utility companiesFound in similar industries, focusing on debt recovery and customer account management

The Call Center Collections Manager oversees collections teams and strategies, while the Call Center Collections Specialist focuses on direct customer interactions to recover debts. Both roles are vital in collections operations but differ mainly in responsibility level and scope.

Collections Call Center Manager

Woodland Hills, CA

Mandarich Law Group, LLP
See more jobs at Mandarich Law Group, LLPexternal

Full-time

Medical, Dental, Retirement, PTO

Posted 5 days ago

Job description

Mandarich Law Group is one of the country's leading creditor's right law firms with offices in CA, IL, NY, NV, OH, GA, MI and FL. We are seeking a Call Center Manager with three to five years' call center or collections experience for our Woodland Hills, CA office.

The Collections Call Center Manager is responsible for managing a team of collection specialists and ensuring they meet set goals and targets. Hours for this position are Monday through Friday 8a - 5pm with variances as needed. 

Requirements

  • At least 3 years supervisory experience in collections or call center environment preferred
  • Strong telephone communication and negotiation abilities
  • Ability to oversee the collections team and ensure they are meeting set goals and targets 
  • Ability to ensure compliance with relevant regulations and laws governing collections efforts 
  • regular feedback and coaching to collection specialists to improve performance 
    Proficiency in Spanish is not required by extremely helpful
  • Ability to analyze data and identify trends to improve collections efforts
  • Knowledge of relevant regulations and compliance requirements preferred

Benefits

  • Competitive Base Salary and monthly bonus plan ($65K - $80K DOE)
  • Medical and Dental coverage; 401K plan with company match
  • PTO
  • Paid Parental Leave
  • Paid Holidays

Apply