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Call Associate Jobs in California (NOW HIRING)

Innergy

Call Center Representative

Van Nuys, CA · On-site

$24.28 - $27/hr

Our Call Center is Hiring! Los Angeles Police Federal Credit Union has proudly served law ... This position collaborates with teammates and the broader associate population to support a wide ...

Innergy

Call Center Representative

Van Nuys, CA · On-site

$24.28 - $27/hr

Our Call Center is Hiring! Los Angeles Police Federal Credit Union has proudly served law ... This position collaborates with teammates and the broader associate population to support a wide ...

Innergy

Call Center Representative

Van Nuys, CA

$16.75 - $20.75/hr

Our Call Center is Hiring! Los Angeles Police Federal Credit Union has proudly served law ... This position collaborates with teammates and the broader associate population to support a wide ...

LAPFCU

Call Center Representative

Van Nuys, CA · On-site

$16.75 - $20.75/hr

Our Call Center is Hiring! Los Angeles Police Federal Credit Union has proudly served law ... This position collaborates with teammates and the broader associate population to support a wide ...

Innergy

Call Center Representative

Van Nuys, CA

$16.75 - $20.75/hr

Our Call Center is Hiring! Los Angeles Police Federal Credit Union has proudly served law ... This position collaborates with teammates and the broader associate population to support a wide ...

Milan Institute

Call Center Agent

Visalia, CA · On-site

$15.25 - $20/hr

Associates Degree or equivalent required. * Previous experience in a call center or customer service role preferred. * Excellent verbal and written communication skills. * Ability to handle a high ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

Associates Degree preferred. License/Certification: * Possess a valid driver's license. Prior Experience: * Minimum two (2) years of experience in customer service and/or call center * Knowledge in ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

Associates Degree preferred. License/Certification: * Possess a valid driver's license. Prior Experience: * Minimum two (2) years of experience in customer service and/or call center * Knowledge in ...

Home Organizers, Inc.

Be Seen First

Call Center Representative

Whittier, CA · On-site

$17 - $21.25/hr

Call Center Associate We offer the following: Complete training Fun, fast paced environment Full time and Part-Time available Work for a solid company with a longstanding reputation Benefits offered ...

INNERGY

Call Center Representative

Van Nuys, CA · On-site

$16.75 - $20.75/hr

Position Summary Our Call Center is seeking a Member Experience Representative with a minimum of 1 ... This position collaborates with teammates and the broader associate population to support a wide ...

ASK Consulting

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Call Center Representative (279262)

San Diego, CA · On-site

$25/hr

Call Center Representative Location: San Diego, CA 92123 Duration: 3 months Pay Rate: $25/hr ... associates.

ASK Consulting

Be Seen First

Call Center Representative (279262)

San Diego, CA · On-site

$25/hr

Call Center Representative Location: San Diego, CA 92123 Duration: 3 months Pay Rate: $25/hr ... associates.

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Showing results 21-40

All JobsCall Associate JobsCall Associate Jobs in California

Call Associate information

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are the most commonly searched types of Call jobs in California?

The most popular types of Call jobs in California are:

What cities in California are hiring for Call Associate jobs?

Cities in California with the most Call Associate job openings:

Call Associate jobs near you

Call Center Manager

Select Source Sales

Corona, CA • On-site

$35 - $45/hr

Full-time

Re-posted 2 days ago

Job description

The Call Center Manager oversees a team of 5-10 members, primarily managing outbound and mixed inbound/outbound calls. Reporting directly to Senior Management, this role ensures efficient team performance and high customer service standards during regular weekday hours, with limited travel expectations.

Responsibilities

  • Supervise and lead call center team members
  • Monitor and evaluate team performance
  • Ensure exceptional customer service delivery
  • Develop and manage staff scheduling
  • Plan and conduct training and development sessions
  • Implement quality assurance measures
  • Prepare and present performance reports
  • Resolve conflicts within the team
  • Manage recruitment and onboarding
  • Identify and implement process improvements

Preferred Qualifications

  • 2+ years of experience in call center management
  • Associate degree in Management or related field