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Call Associate Jobs in Santa Clara, CA (NOW HIRING)

gpac

Associate Veterinarian

San Jose, CA · On-site

$140K - $180K/yr

Associate Veterinarian I am seeking an Associate Veterinarian for a full-service pet hospital. This ... com, or call me, Wanda at (605) 937-5532 to confidentially discuss details. All qualified ...

gpac

Associate Veterinarian

Mountain View, CA · On-site

$140K - $180K/yr

Associate Veterinarian Position I am seeking an Associate Veterinarian for a full-service pet ... com, or call me, Wanda at (605) 937-5532 to confidentially discuss details. All qualified ...

gpac

Associate Veterinarian

Santa Clara, CA · On-site

$140K - $180K/yr

Associate Veterinarian Position I am seeking an Associate Veterinarian for a full-service pet ... com, or call me, Wanda at (605) 937-5532 to confidentially discuss details. All qualified ...

gpac

Associate Veterinarian

Sunnyvale, CA · On-site

$140K - $180K/yr

I am seeking an Associate Veterinarian for a full-service pet hospital. This practice is rated as ... com, or call me, Wanda at (605) 937-5532 to confidentially discuss details. All qualified ...

gpac

Associate Veterinarian

Milpitas, CA · On-site

$140K - $180K/yr

I am seeking an Associate Veterinarian for a full-service pet hospital. This practice is rated as ... com, or call me, Wanda at (605) 937-5532 to confidentially discuss details. All qualified ...

gpac

Associate Veterinarian

Cupertino, CA · On-site

$140K - $180K/yr

I am seeking an Associate Veterinarian for a full-service pet hospital. This practice is rated as ... com, or call me, Wanda at (605) 937-5532 to confidentially discuss details. All qualified ...

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Call Associate information

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How much do call associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for call associate in Santa Clara, CA is $22.33, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $23.70 per hour, depending on experience, location, and employer.

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are the most commonly searched types of Call jobs in Santa Clara, CA?

The most popular types of Call jobs in Santa Clara, CA are:

What cities near Santa Clara, CA are hiring for Call Associate jobs?

Cities near Santa Clara, CA with the most Call Associate job openings:

Call Associate jobs near you

Call-In/On-Call Enrollment Specialist III

Kaiser Permanente

Campbell, CA • On-site

$35.55/hr

Other

Medical

Posted 16 days ago

Kaiser Permanente rating

8.2

Company rating: 8.2 out of 10

Based on 927 frontline employees who took The Breakroom Quiz

55th of 898 rated healthcare providers

Job description

Call-In/On-Call Enrollment Specialist III Opportunities
Kaiser Permanente is seeking Call-In/On-Call Enrollment Specialist III professionals to serve as on-site representatives during open enrollment, wellness, and new employee orientation events. In this highly visible role, you will partner with Account Managers and Associate Account Managers to educate employees, members, and prospective members about Kaiser Permanente-s products, services, and unique value.
Events typically last 2 to 4 hours and are held throughout Kaiser Permanente service areas. Enrollment Specialists are instrumental in driving a positive enrollment experience by delivering engaging presentations, answering questions, and highlighting the benefits of Kaiser Permanente membership.
This opportunity is ideal for individuals who enjoy public speaking, educating consumers, building relationships, and representing a trusted healthcare organization in a community-facing environment.
Note: Work location is on-site with the flexibility to work remotely, the primary location will be in-office for meetings, per Kaiser Permanente-s Authorized States Policy - Employees may be required to travel to a Kaiser Permanente or customer site. Residency required in the primary location: 250 E. Hacienda Ave., Campbell, California 95008
  • Reliable transportation
  • Candidates must reside near the designated hiring location.
  • Availability to work a flexible schedule is required, as hours are limited and vary based on business need.
  • Compensation varies by location and is paid at aflat hourly rate of $31.00 (HI) and 31.50 or $35.55per hour.
  • Understanding this is a non-benefited role, with promotional opportunities.
Job Summary:
In addition to the responsibilities listed above, this position is also responsible for attending employer, community, and open enrollment events on an on-call basis to educate members and prospects on KP products; delivering formal presentations to employees and prospective members; independently monitoring and reporting on enrollment performance data and discrepancies; serving as an informational resource for sales and account management teams on KP health plans and benefit offerings when working with customers, internal departments and/or brokers; utilizing comprehensive foundational knowledge of KP health plans and benefit offerings to facilitate formal, stand-up presentations to prospective members; and resolving customers standard and non-standard questions and concerns about benefits and services.
Essential Responsibilities:
  • Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.
  • Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team.
  • Contributes to a positive customer experience by: implementing standard and non-standard protocols to build new and leverage existing relationships with brokers, channels and customers to demonstrate value and build commitment independently; gathering data on standard and non-standard customer needs, and identifying solutions linking KP mission, vision and values, key quality measures, key care management initiatives, and current services initiatives independently; utilizing comprehensive foundational knowledge of product, service, and ratings to respond to, encourage, and educate customers, brokers, and consultants about added services and product enhancements in standard and non-standard situations; and identifying and escalating service failure trends or process improvement opportunities to team and managers to better meet customer needs.
  • Facilitates the enrollment and implementation process by: conducting local and regional enrollment meetings to win new and retain current customers; applying standard and non-standard protocols to serve as an advocate for customer needs during the membership enrollment and implementation process independently; and supporting efforts across teams in the overall implementation or renewal process of health plan membership, including research, presentation, preparation, reporting and training coordination independently.
  • Contributes to the development of sales strategy by: designing plans for new products, benefits offerings, or pricing models to address customer needs independently; utilizing comprehensive foundational knowledge of health care market to analyze industry trends, and competitor products, offerings, and pricing models to provide lessons learned and strategic recommendations independently; executing an account plan to meet standard and non-standard business objectives for membership, revenue and margin; collecting and analyzing performance data to inform account strategy and identify and escalate potential issues; and utilizing marketing and technical resources to achieve account plan objectives.
  • Contributes to sales goal attainment by: collaborating with the team to find new opportunities to grow customer base to new or growing markets; maintaining the prospect database and targeted prospect profiles to inform strategic planning; collaborating within the team to contribute to product and plan design, quote, and Request for Proposal (RFP); providing standard and non-standard recommendations to the team to inform forecasting and pricing independently; and implementing standard and non-standard protocols to increase cross-sell and up-sell opportunities.
Knowledge, Skills and Abilities: (Core)
  • Ambiguity/Uncertainty Management
  • Attention to Detail
  • Business Knowledge
  • Communication
  • Critical Thinking
  • Cross-Group Collaboration
  • Decision Making
  • Dependability
  • Diversity, Equity, and Inclusion Support
  • Drives Results
  • Facilitation Skills
  • Health Care Industry
  • Influencing Others
  • Integrity
  • Learning Agility
  • Organizational Savvy
  • Problem Solving
  • Short- and Long-term Learning & Recall
  • Teamwork
  • Topic-Specific Communication
Knowledge, Skills and Abilities: (Functional)
  • Corporate Partnerships
  • Storytelling
  • Benefits/Services
  • Benefits/Services Presentations
  • Brand Strategy
  • Business Development
  • Business Planning
  • Business Process Improvement
  • Clinical Selling Expertise
  • Commercial Marketing
  • Compliance Management
  • Creativity
  • Data Entry
  • Event Planning
  • Goal Setting
  • Interpersonal Skills
  • Member Service
  • Negotiation
  • Product Strategy
  • Sales Operations
  • Sales Opportunity Orchestration
  • Sales Performance Data
  • Sales/Partnership Strategy and Techniques
Minimum Qualifications:
  • Bachelors degree in Marketing, Finance, Business Administration, or related degree AND two (2) years of experience in marketing, business development, managing business-to-business relationships, or directly related field OR minimum five (5) years of experience in marketing, business development, managing business-to-business relationships, or a directly related field.
Preferred Qualifications:
  • Two (2) years of experience in the health insurance industry.
  • Two (2) years of experience in health plan enrollment or a directly related field.

Primary Location: California,Campbell,Campbell 250 Medical Offices
Scheduled Weekly Hours: 1
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Call-in/On-Call
Job Type: Standard
Employee Status: Regular
Worker Location: Flexible
Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee
Job Level: Individual Contributor
Department: Lakeside Drive - Nat'l Medicare Administration - 0308
Pay Range: $34.75 - $44.95 / hour Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.
Travel: Yes, 75 % of the Time Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

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