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Call Associate Jobs in Anaheim, CA (NOW HIRING)

Home Organizers, Inc.

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Call Center Representative

Whittier, CA · On-site

$17 - $21.25/hr

Call Center Associate We offer the following: Complete training Fun, fast paced environment Full time and Part-Time available Work for a solid company with a longstanding reputation Benefits offered ...

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Call Associate information

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$9

$19

$33

How much do call associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call associate in Anaheim, CA is $19.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.15 per hour, depending on experience, location, and employer.

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What cities near Anaheim, CA are hiring for Call Associate jobs?

Cities near Anaheim, CA with the most Call Associate job openings:

Call Associate jobs near you

Will Call Associate

Superior Duct Fabrication, Inc.

Anaheim, CA • On-site

$22 - $24/hr

Full-time

Medical, Dental, Vision

Re-posted 26 days ago

Job description

Position Overview:
We are seeking a reliable and motivated Will Call Counter Associate to join our HVAC warehouse team in Anaheim. This role is a mix of customer service and warehouse operations, supporting both front counter will call pickups and shop product pulling. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced industrial environment.

Key Responsibilities:

·      Meet, greet, and assist customers at the will call counter

·      Process will call pickups and respond to customer inquiries

·      Place customer orders in the company system and ensure accurate order entry

·      Take customer payments and provide receipts as required

·      Accurately pull, stage, and prepare HVAC products and fabricated materials

·      Verify order accuracy prior to release

·      Coordinate with fabrication and warehouse teams to support timely fulfillment

·      Load customer vehicles as needed

·      Maintain a clean, organized, and safe counter and shop workspace

·      Follow all company policies and safety procedures

Qualifications:

  • Previous experience in a warehouse, HVAC, or distribution environment preferred
  • Ability to lift and move materials (up to 50 lbs)
  • Strong attention to detail and organizational skills
  • Good communication and customer service skills
  • Basic computer skills for order lookup and processing
  • Reliable, punctual, and able to work early morning shifts

Compensation & Benefits:

  • Competitive hourly pay (based on experience)
  • Union position with benefits provided through SMW Local 105
  • Opportunities for growth within the company
  • Stable full-time schedule with early shift (afternoons free)

Union Requirement:
This position is part of the Sheet Metal Workers Local 105 union. The selected candidate will be required to join the union. The hiring company will assist with the sign-up and onboarding process.

Qualifications:

  • Previous experience in a warehouse, HVAC, or distribution environment preferred
  • Ability to lift and move materials (up to 50 lbs)
  • Strong attention to detail and organizational skills
  • Good communication and customer service skills
  • Basic computer skills for order lookup and processing
  • Reliable, punctual, and able to work early morning shifts

Compensation & Benefits:

  • Competitive hourly pay (based on experience)
  • Union position with benefits provided through SMW Local 105
  • Opportunities for growth within the company
  • Stable full-time schedule with early shift (afternoons free)

Union Requirement:
This position is part of the Sheet Metal Workers Local 105 union. The selected candidate will be required to join the union. The hiring company will assist with the sign-up and onboarding process.

Company Description

Superior Duct Fabrication, Inc. manufactures duct work and sheet metal products for the HVAC industry, as well as industrial dust collection and exhaust systems. Our goal is to provide superior service and high-quality products to our customers to enable them to meet their deadlines. We work closely with customers on a wide range of commercial projects all over the Western US, shipping from our 8 locations in Pomona and Camarillo Corona, Anaheim, Oceanside, California. Las Vegas, Nevada, Tempe, Arizona, and Columbus, OH.