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Cahps Quality Jobs (NOW HIRING)

McLaren

Quality Administrator, Michigan

Flint, MI · On-site

... HEDIS, CAHPS, NCQA Standard compliance, state performance projects, site audits and any other ... quality management activities including HEDIS, NCQA etc. Preferred: * Master's degree in health ...

Vytwo

Sr. Quality Analyst (Alteryx)

Prosper, TX · Remote

... CAHPS/HOS, and Community & State programs. This role partners closely with workflow developers, data teams, and business stakeholders to validate requirements, enforce quality standards, and ...

MJHS

Quality Management Coordinator

Manhattan, NY · On-site

$112K - $135K/yr

Participates in CMS mandated Quality reporting HIS & CAHPS. Maintaining current knowledge of regulatory bodies and standards related to Hospice delivery of services and educates staff regarding ...

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Cahps Quality information

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$31K

$125.6K

$213.5K

How much do cahps quality jobs pay per year?

As of Jun 22, 2026, the average yearly pay for cahps quality in the United States is $125,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,000.00 and $151,000.00 per year, depending on experience, location, and employer.

How does a CAHPS Quality professional typically collaborate with other departments to improve patient satisfaction scores?

CAHPS Quality professionals often work closely with clinical teams, patient experience staff, and data analysts to identify areas for improvement based on patient feedback collected through CAHPS surveys. They facilitate meetings to review survey results, develop action plans, and implement quality improvement initiatives. Effective collaboration involves clear communication of survey findings, setting measurable goals, and ensuring that all departments are aligned on strategies to enhance patient satisfaction. This cross-functional teamwork is essential for driving sustained improvements and achieving higher CAHPS scores.

What are the key skills and qualifications needed to thrive as a CAHPS Quality Specialist, and why are they important?

To thrive as a CAHPS Quality Specialist, you need expertise in healthcare quality improvement, survey methodology, and data analysis, often supported by a background in public health or healthcare administration. Familiarity with CAHPS survey tools, data management platforms, and regulatory standards such as CMS requirements is typically required. Strong analytical thinking, attention to detail, and effective communication are crucial soft skills for interpreting data and collaborating with healthcare teams. These competencies ensure accurate measurement of patient experience, drive quality improvements, and support compliance with healthcare quality benchmarks.

What is the difference between Cahps Quality vs Patient Experience Coordinator?

AspectCahps QualityPatient Experience Coordinator
CertificationsHealthcare quality certifications, such as CQE or CPHQPatient experience or customer service certifications
Work EnvironmentHealthcare facilities, hospitals, quality departmentsPatient services, hospital administration, patient advocacy
Industry UsageUsed in healthcare quality improvement and reportingFocuses on patient satisfaction and experience management

While Cahps Quality professionals focus on measuring and improving healthcare quality through data and compliance, Patient Experience Coordinators concentrate on enhancing patient satisfaction and communication. Both roles are vital in healthcare but serve different aspects of patient care and quality improvement.

What are CAHPS Quality professionals?

CAHPS Quality professionals are experts who specialize in administering, analyzing, and improving the Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys. These surveys are designed to measure patients’ experiences with healthcare providers and health plans. CAHPS Quality professionals use survey results to identify areas for improvement in patient care, ensure compliance with regulatory standards, and support quality improvement initiatives within healthcare organizations. Their work helps organizations enhance patient satisfaction and achieve better health outcomes.
More about Cahps Quality jobs
What cities are hiring for Cahps Quality jobs? Cities with the most Cahps Quality job openings:
What states have the most Cahps Quality jobs? States with the most job openings for Cahps Quality jobs include:
What job categories do people searching Cahps Quality jobs look for? The top searched job categories for Cahps Quality jobs are:
Cahps Quality jobs near you
Infographic showing various Cahps Quality job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 78% In-person, and 22% Remote job distribution, with an average salary of $125,600 per year, or $60.4 per hour.
Quality Mgmt Specialist

Quality Mgmt Specialist

Horizon Blue Cross Blue Shield of New Jersey

Hopewell, NJ • On-site, Remote

$97K - $133K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Horizon Blue Cross Blue Shield of New Jersey rating

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

145th of 261 rated insurance

Job description

Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years, we have been New Jersey's health solutions leader driving innovations that improve health care quality, affordability, and member experience. Our members are our neighbors, our friends, and our families. It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds.
About the Role
This position is responsible for supporting the Quality Management department with improvements through project planning, development and implementation, and the establishment of policies and procedures pertaining to regulations in both Government Programs and Commercial business.
What You'll Do
  • SAS & SQL Coding Experience HIGHLY PREFERRED
  • Develop project initiatives, process and performance measures for Quality Management and deliverables to ensure positive outcomes defined by corporate objectives and NCQA and regulatory regulations.
  • Analyzes complex data and information to provide meaningful results, identifying success factors and improvement opportunities, recommending potential solutions to assist the business set strategic goals.
  • Responsible for budgeting, cost containment and strategic planning of systemic enhancements to improve the quality and efficiency of project initiatives and yearly interventions.
  • Collaboratively serve as a HCM&T divisional resource with the Manager for health plan quality ratings.
  • Interacts with internal and external stakeholders to promote HCM&T clinical and operational improvement activities.
  • Measure performance goals of Medicare STAR Program plans and initiatives to ensure effectiveness of process. Report findings to management and stakeholders as appropriate.
  • Reviews all HPMS and industry correspondence, related to Star Ratings in order to assist and remain current on all information and decision. Ensures that all information necessary for decision making is coordinated and any necessary documentation is prepared.
  • Provide Consumer Assessment of Healthcare Providers and Systems (CAHPS) coaching to the Horizon providers community to improve the member experience.
  • Interprets member experience performance through various sources of data.
  • Assist in the development of provider improvement action plans to improve member experience and improve CAHPS performance.

What You Bring
Education/Experience:
  • High School Diploma/GED required.
  • Bachelor degree preferred or relevant experience in lieu of degree.
  • Requires five (5) years professional business experience working in a health care environment.
  • Prefer five (5) years managed care experience.

Knowledge:
  • Requires knowledge of project management methodology.
  • Requires knowledge of healthcare management.
  • Requires working knowledge of PC and application software.
  • Requires knowledge of performance measurement and regulatory reporting.
  • SAS Coding experience strongly preferred.
  • HEDIS/Quality Initiative experience strongly preferred.
  • State Reporting experience strongly preferred.

Skills and Abilities:
  • Requires the ability to apply project management methodologies and practices across multiple projects.
  • Requires comprehensive leadership and decision making ability.
  • Requires excellent analytical and problem solving skills.
  • Requires excellent verbal and written communications skills.
  • Require excellent presentation skills.

Why Horizon?
At Horizon, you'll do meaningful work that directly improves lives-while being supported by a mission-driven organization that values expertise, collaboration, and growth. We believe that when our people thrive, our communities do too. If you are passionate about making an impact, we'd love to hear from you!
Salary Range:
$97,800 - $133,455
This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. This range has been created in good faith based on information known to Horizon at the time of posting. Compensation decisions are dependent on the circumstances of each case. Horizon also provides a comprehensive compensation and benefits package which includes:
  • Comprehensive health benefits (Medical/Dental/Vision)
  • Retirement Plans
  • Generous PTO
  • Incentive Plans
  • Wellness Programs
  • Paid Volunteer Time Off
  • Tuition Reimbursement

Disclaimer:
Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware. This job summary has been designed to indicate the general nature and level of work performed by colleagues within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of colleagues assigned to this job.
Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law. Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process.

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