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Cahps Quality Jobs (NOW HIRING)

Scanhealthplan

Sr. STARS Quality Analyst

Long Beach, CA · Remote

$71K - $103K/yr

The Job The Senior Quality Analyst is a key contributor to the Medicare Advantage STAR Program ... Monitor, analyze, and develop insights on STAR measure performance for HEDIS, CAHPS, HOS, Pharmacy ...

MJHS

Quality Management Coordinator

Manhattan, NY

$112K - $135K/yr

Participates in CMS mandated Quality reporting HIS & CAHPS. Maintaining current knowledge of regulatory bodies and standards related to Hospice delivery of services and educates staff regarding ...

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Cahps Quality information

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$31K

$125.6K

$213.5K

How much do cahps quality jobs pay per year?

As of Jun 21, 2026, the average yearly pay for cahps quality in the United States is $125,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,000.00 and $151,000.00 per year, depending on experience, location, and employer.

How does a CAHPS Quality professional typically collaborate with other departments to improve patient satisfaction scores?

CAHPS Quality professionals often work closely with clinical teams, patient experience staff, and data analysts to identify areas for improvement based on patient feedback collected through CAHPS surveys. They facilitate meetings to review survey results, develop action plans, and implement quality improvement initiatives. Effective collaboration involves clear communication of survey findings, setting measurable goals, and ensuring that all departments are aligned on strategies to enhance patient satisfaction. This cross-functional teamwork is essential for driving sustained improvements and achieving higher CAHPS scores.

What are the key skills and qualifications needed to thrive as a CAHPS Quality Specialist, and why are they important?

To thrive as a CAHPS Quality Specialist, you need expertise in healthcare quality improvement, survey methodology, and data analysis, often supported by a background in public health or healthcare administration. Familiarity with CAHPS survey tools, data management platforms, and regulatory standards such as CMS requirements is typically required. Strong analytical thinking, attention to detail, and effective communication are crucial soft skills for interpreting data and collaborating with healthcare teams. These competencies ensure accurate measurement of patient experience, drive quality improvements, and support compliance with healthcare quality benchmarks.

What is the difference between Cahps Quality vs Patient Experience Coordinator?

AspectCahps QualityPatient Experience Coordinator
CertificationsHealthcare quality certifications, such as CQE or CPHQPatient experience or customer service certifications
Work EnvironmentHealthcare facilities, hospitals, quality departmentsPatient services, hospital administration, patient advocacy
Industry UsageUsed in healthcare quality improvement and reportingFocuses on patient satisfaction and experience management

While Cahps Quality professionals focus on measuring and improving healthcare quality through data and compliance, Patient Experience Coordinators concentrate on enhancing patient satisfaction and communication. Both roles are vital in healthcare but serve different aspects of patient care and quality improvement.

What are CAHPS Quality professionals?

CAHPS Quality professionals are experts who specialize in administering, analyzing, and improving the Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys. These surveys are designed to measure patients’ experiences with healthcare providers and health plans. CAHPS Quality professionals use survey results to identify areas for improvement in patient care, ensure compliance with regulatory standards, and support quality improvement initiatives within healthcare organizations. Their work helps organizations enhance patient satisfaction and achieve better health outcomes.
More about Cahps Quality jobs
What cities are hiring for Cahps Quality jobs? Cities with the most Cahps Quality job openings:
What states have the most Cahps Quality jobs? States with the most job openings for Cahps Quality jobs include:
What job categories do people searching Cahps Quality jobs look for? The top searched job categories for Cahps Quality jobs are:
Cahps Quality jobs near you
Infographic showing various Cahps Quality job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 78% In-person, and 22% Remote job distribution, with an average salary of $125,600 per year, or $60.4 per hour.

Senior Manager - Healthcare Compliance, Clinical Strategy & Healthcare Quality Innovation

TELUS Digital

Las Vegas, NV • On-site

Full-time

Posted 23 days ago

TELUS Digital rating

7.6

Company rating: 7.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

91st of 204 rated it services

Job description

Description
Sr Manager - Healthcare Compliance, Clinical Strategy & Healthcare Quality Innovation
TELUS Digital - Healthcare Vertical
Location
United States (Global Oversight across U.S., India, Philippines, LATAM)
Role Purpose
TELUS Digital is seeking a senior healthcare administrator to establish and scale healthcare capabilities across compliance, clinical services, healthcare quality transformation, and member experience outcomes.
This role extends beyond traditional compliance administration and serves as a strategic administrator responsible for building TELUS Digital's healthcare governance model, while also assisting the healthcare team in developing clinically enabled outsourcing capabilities, and advancing healthcare quality and experience programs aligned to measurable payer outcomes.
The role will partner directly with healthcare leadership to strengthen TELUS Digital's healthcare market position while ensuring operational and regulatory excellence.
Strategic Responsibilities
1. Build TELUS Digital Healthcare Governance & Compliance Strategy
Lead development and execution of an enterprise healthcare governance framework supporting:
  • Medicare Advantage (Part C)
  • Medicare Part D
  • Medicaid
  • Commercial health plans
  • PBM and specialty pharmacy
  • Clinically enabled operations

Responsibilities include:
  • Establish healthcare compliance operating model
  • Build CMS, HIPAA, FWA, and audit readiness framework
  • Develop healthcare policies and governance standards
  • Lead healthcare audit and remediation activities
  • Govern healthcare compliance requirements across MSAs and SOWs
  • Establish enterprise healthcare risk monitoring

Serve healthcare compliance administrators with authority supporting growth and risk management.
2. Build TELUS Digital Clinical Outsourcing Strategy
Assist the Healthcare vertical leader in designing and establishing clinically enabled outsourcing capabilities that expand TELUS Digital's healthcare service portfolio.
Strategic focus areas include:
  • Nurse-based service delivery models
  • Clinical support operations
  • Pharmacist-enabled support solutions
  • Care coordination and navigation
  • Medication adherence programs
  • Wellness and chronic condition engagement
  • Utilization and quality support
  • Transitions of care

Partners with Operations and Solutions teams to define scalable delivery approaches.
3. Healthcare Quality, Experience & Outcomes Innovation
(CAHPS, HEDIS & STARS)
Partner with Healthcare Leadership, Quality, Digital, and Operations teams to identify measurable gaps across healthcare quality and member experience performance.
  • CAHPS performance measures
  • HEDIS outcomes
  • Medicare STARS performance
  • Member engagement
  • Complaint reduction (CTM)
  • Medication adherence
  • Provider and member satisfaction
  • Access and service experience

Leverage TELUS Digital capabilities including:
  • CX transformation
  • Digital engagement
  • AI-enabled workflows
  • Omnichannel experience design
  • Analytics and insight generation

Translate healthcare quality opportunities into scalable operational capabilities for payer and PBM environments.
4. Healthcare AI Governance & Regulatory Alignment
Lead governance and operational oversight for AI-enabled healthcare services.
Responsibilities include:
  • AI governance controls
  • Healthcare AI operating standards
  • HIPAA and CMS alignment
  • Human oversight requirements
  • Healthcare automation governance
  • AI risk monitoring

Ensure digital healthcare innovation remains compliant and operationally sound.
Qualifications
Required
  • 5-8 years healthcare leadership/Administration experience
  • Deep experience across:
    • Medicare Advantage
    • Medicaid
    • Healthcare compliance
    • STARS / HEDIS / CAHPS
    • Quality improvement
    • Healthcare operations
  • Experience supporting offshore/global delivery environments
  • Experience working with payer, PBM, provider, or healthcare BPO organizations
  • Executive communication capability

Strongly Preferred
  • Clinical licensure (RN, LPN, Pharmacist, or equivalent)
  • Experience leading healthcare quality initiatives
  • Experience supporting healthcare audits and delegation oversight
  • Experience with healthcare CX and digital transformation
  • Experience with training and workforce enablement programs

Success Measures
Year 1 Outcomes
  • Launch TELUS Digital Healthcare Governance Program
  • Establish audit-ready healthcare compliance framework
  • Define clinically enabled outsourcing capabilities
  • Build measurable quality initiatives tied to CAHPS, HEDIS, and STARS
  • Improve healthcare risk posture and audit readiness
  • Strengthening TELUS Digital's healthcare differentiation through measurable outcomes

Why This Role Matters
This role represents a foundational investment in TELUS Digital's healthcare growth strategy.
Success will position TELUS Digital as a differentiated healthcare services partner, combining healthcare governance, clinical capability, quality improvement, and member experience transformation to improve measurable outcomes across payer and healthcare ecosystems.
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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