Description
Primary Purpose
It is the primary responsibility of the Cage Supervisor to operate business in accordance with company policies and procedures. The Cage Supervisor should also assist the Cage Shift Manager with all management-related issues.
Principal Duties & Responsibilities
- Supervise and participate in Cage and Credit activities, ensuring count integrity and gaming compliance.
- Verify all transactions over $2,500 in order to verify accuracy.
- Generate reports for the end of each shift and at the completion of the 24-hour period.
- Turn in reports and paperwork to Accounting in a timely manner.
- Perform disciplinary functions for each shift personnel.
- Maintain attendance records and vacations.
- Assist Hosts and Upper Management with needs for high profile players when handling payouts.
- Constantly monitor all Cage areas to ensure operations meet appropriate regulations.
- Resolve guest, employee, and transaction problems. Keep Management abreast of prevalent issues.
- Train Cage staff and provide performance coaching and feedback as well as assist with hiring, firing and disciplinary actions.
- Assist with preparing daily summary and bank deposits and maintains accuracy for all transactions.
Required for All Jobs
- Proof of eligibility to work in the United States
Education
High School Diploma or GED Required
Bachelor's Degree Hospitality, Business Administration, or Finance Preferred
Work Experience
- 2+ Years of Prior Relevant Experience Cashier/casino credit/main bank experience Required
Additional Requirements
- Bilingual, English as the primary or secondary language. Preferred
- Previous experience working in a similar setting. Preferred
Knowledge, Skills and Abilities
- Understanding of all Cage equipment.
- Complete understanding of Title 31 and SARC.
- Knowledge of gaming regulations and internal control standards.
- Thorough knowledge of fraud prevention and credit scams.
- Fast and accurate money handling abilities.
- Ability to delegate work to team members.
- Excellent customer service skills.
- Interpersonal skills to effectively communicate with all business contacts.
- Ability to effectively communicate in English, in both oral and written forms.
Physical Requirements
- Bending
- Carrying 15 pounds
- Clear speech - simple
- Hearing/Listening
- Lifting 10 pounds
- Near vision
- Normal vision
- Pushing/Pulling
- Reaching
- Sitting
- Standing - 5 hours minimum
- Walking
Work Environment
- Balancing
- Clear speech - complex
- Crouching
- Distant vision
- Flexibility - upper body
- Flexibility - lower body
- Kneeling
- Stooping
- Typing 30 w.p.m.