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Jones Lang LaSalle IP, Inc.

Event Manager

San Jose, CA · On-site

Coordinate with broader Events and Customer Experience Center (CXC) teams on needs, reporting and prioritization. * Exercise sound judgement to ensure that events are delivered to exceed client ...

JLL

Event Manager

San Jose, CA · On-site

Coordinate with broader Events and Customer Experience Center (CXC) teams on needs, reporting and prioritization. * Exercise sound judgement to ensure that events are delivered to exceed client ...

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How much do cxc jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for cxc in the United States is $17.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.47 per hour, depending on experience, location, and employer.

What is a cxc?

A Cxc job typically refers to roles related to the Caribbean Examinations Council (CXC), which administers standardized exams in the Caribbean. Jobs in this category may involve exam administration, grading, curriculum development, or educational support. These roles are often held by educators, administrators, or assessment specialists. Responsibilities vary but generally focus on maintaining the quality and integrity of academic assessments.

What are the key skills and qualifications needed to thrive in the cxc position, and why are they important?

To thrive as a Customer Experience Coordinator (CXC), you need excellent communication skills, problem-solving abilities, and a background in customer service, often supported by a bachelor's degree or equivalent experience. Familiarity with CRM systems, customer feedback platforms, and standard office software is commonly required. Strong interpersonal skills, attention to detail, and adaptability set top candidates apart. These skills are essential for creating positive customer interactions, resolving issues efficiently, and supporting business goals.

What does a typical day look like for a cxc?

A typical day for a Customer Experience Coordinator involves responding to customer inquiries via phone, email, or chat, coordinating with internal teams to resolve issues, and monitoring customer feedback to identify improvement opportunities. You may also develop and implement customer service initiatives, track service metrics, and support training new team members. The role often requires balancing multiple priorities and collaborating closely with sales, marketing, and product teams to ensure a seamless customer journey. This fast-paced environment offers plenty of variety and opportunities to make a real impact on customer satisfaction.

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CXC jobs near you
Infographic showing various Cxc job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $37,363 per year, or $18 per hour.

Customer Experience Center Associate

Americo CORP

Saint Joseph, MO • On-site

$14 - $19.25/hr

Other

Life

Re-posted 15 days ago

Job description

Customer Experience Center Associate
Customer Experience Center | St. Joseph, Missouri
Position Summary
Compensation Range: $41,026-$50,254 + 5% target performance bonus
The next wave of new hires starts on September 14, 2026
Americo's Customer Experience Center (CXC) serves as the primary point of contact for life insurance and annuity customers, and the CXC Associate plays a vital role in delivering the service experience that defines our brand. In this role, you will handle inbound phone calls and emails, resolve customer inquiries, process policy transactions, and provide clear and empathetic communication to every customer you serve.
This position is ideal for someone who genuinely enjoys helping others, communicates with confidence and warmth, and thrives in a structured, team-oriented environment. As a CXC Associate, you will develop life insurance and annuity product knowledge, grow your professional skills, and build a meaningful career with a company committed to serving customers for life.
Key Responsibilities
Customer Service Delivery
  • Provide professional, courteous, and empathetic service to Americo life insurance and annuity customers through inbound phone, email, and written contacts.
  • Answer inquiries and process requests related to life insurance and annuity policies with accuracy and efficiency.
  • Research policy information and clearly explain coverage details, benefits, available options, and next steps.
  • Complete account updates, financial transactions, and other policy service requests accurately and within established guidelines.
  • Prepare written correspondence, documentation, and follow-up communications as required.
  • Collaborate with internal departments to resolve complex customer inquiries and ensure issues are fully resolved.
Service Quality & Operational Performance
  • Maintain high standards of quality, accuracy, and professionalism across every customer interaction.
  • Handle a consistent volume of inbound phone calls and emails while meeting or exceeding established service level, quality, and productivity goals.
  • Adhere to all company policies, compliance guidelines, and regulatory requirements governing service interactions.
  • Accurately document interactions and outcomes within contact center systems and workflow processing tools.
  • Demonstrate schedule adherence and reliability to support team staffing and service continuity.
Learning & Professional Development
  • Actively participate in initial onboarding, product training, and ongoing professional development programs.
  • Continuously build knowledge of Americo's life insurance and annuity products, policy servicing processes, and industry regulations.
  • Embrace coaching, feedback, and performance conversations as opportunities for growth and improvement.
  • Stay current with process changes, system updates, and service standards as they evolve.
  • Contribute to a culture of continuous learning, team collaboration, and service excellence.
Team Collaboration & Culture
  • Support a positive, professional, and team-oriented workplace environment.
  • Collaborate effectively with fellow associates, team leaders, supervisors, and cross-functional partners.
  • Contribute to team initiatives, knowledge sharing, and efforts to improve the overall service experience.
  • Represent Americo's values and service standards in every interaction with customers, agents, and internal partners.
Qualifications
Required Qualifications
  • High school diploma or equivalent required.
  • Strong verbal and written communication skills with a professional and courteous service presence.
  • Customer service mindset with a genuine desire to help others resolve issues and understand their needs.
  • Ability to learn, retain, and apply detailed product and process information.
  • Strong problem-solving, critical-thinking, and active listening skills.
  • Ability to multitask, navigate multiple computer systems simultaneously, and manage time effectively.
  • Attention to detail and commitment to accuracy in data entry, documentation, and transaction processing.
  • Ability to remain calm, professional, and positive across a high volume of customer interactions.
  • Comfortable working in a structured, in-office, team-oriented contact center environment.
Preferred Qualifications
  • Associate's degree or equivalent work experience.
  • 1+ years of customer service, call center, retail, or other service-oriented experience.
  • Experience navigating multiple computer applications or CRM systems simultaneously.
  • Exposure to insurance, financial services, or other regulated industry environments is a plus.
  • Proficiency with Microsoft Office and general business software applications.

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