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Business Support Manager Jobs in Virginia (NOW HIRING)

Abbott

Business Support Specialist

Richmond, VA

$16.85 - $33.75/hr

Toxicology helps employers, transportation providers, and government agencies manage workplace drug ... As the Business Support Specialist, you'll have the chance to coordinate emergency, post-accident ...

Abbott

Business Support Specialist

Richmond, VA · On-site

$16.85 - $33.75/hr

Toxicology helps employers, transportation providers, and government agencies manage workplace drug ... As the Business Support Specialist, you'll have the chance to coordinate emergency, post-accident ...

Citizens

Business Support Consultant

Richmond, VA · On-site

Citizens is seeking a highly organized and detail-oriented Business Support Consultant to support ... Manage logistics for industry conferences and events, including registrations, hotel accommodations ...

Cogeco

Specialist, Business Support

Saluda, VA · On-site

Technician Support (providing real-time technical troubleshooting, equipment provisioning, and ... Relationship Management: Building and fostering positive relationships with all customers, field ...

FPC Decatur

Sales Support Manager

Sterling, VA · On-site

$60K - $65K/yr

The Sales Support Manager will also identify process improvements, help reduce errors and business risks, and work closely with Sales, Logistics, Planning, Quality, Finance, HR, Operations, and ...

Advatix, Inc.

Sales Support Manager

Sterling, VA · On-site

$60K - $65K/yr

Analyze sales data and generate actionable insights to improve business performance. Create ad hoc reports and dashboards to support management decision-making. Consolidate data from multiple systems ...

Advatix, Inc.

Sales Support Manager

Sterling, VA · On-site

$60K - $65K/yr

Analyze sales data and generate actionable insights to improve business performance. * Create ad hoc reports and dashboards to support management decision-making. * Consolidate data from multiple ...

TEKsystems

Desktop Support Manager

Reston, VA

$40 - $45/hr

The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving ... We accelerate business transformation for our customers. Our expertise in strategy, design ...

Cuisine Solutions

Sales Support Manager

Sterling, VA · On-site

Sales Support Manager Cuisine Solutions is the world's largest "sous vide" manufacturer, a well-established manufacturing business with domestic and international facilities. With us, you'll discover ...

Cuisine Solutions

Sales Support Manager

Sterling, VA · On-site

$65K - $72K/yr

Sales Support Manager Cuisine Solutions is the world's largest "sous vide" manufacturer, a well-established manufacturing business with domestic and international facilities. With us, you'll discover ...

Cuisine Solutions

Sales Support Manager

Sterling, VA · On-site

$65K - $72K/yr

Join us in a career of innovative solutions in the food business, providing and creating products ... serving in a Sales Support role.Minimum 1-2 year experience managing a team of 5-10 people.

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All JobsBusiness Support JobsBusiness Support Manager JobsBusiness Support Manager Jobs in Virginia

Business Support Manager information

See Virginia salary details

$40.6K

$69.9K

$119.5K

How much do business support manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for business support manager in Virginia is $69,935.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $79,800.00 per year, depending on experience, location, and employer.

What does a business support manager do?

A Business Support Manager is responsible for overseeing and coordinating the administrative and operational functions that support an organization’s core business activities. This role often involves managing teams, optimizing processes, ensuring compliance with company policies, and providing strategic support to senior management. Business Support Managers play a key role in improving efficiency, streamlining workflows, and facilitating communication between different departments. They may also handle budgeting, resource allocation, and project management to ensure smooth business operations.

What are the key skills and qualifications needed to thrive as a business support manager, and why are they important?

To thrive as a Business Support Manager, you need strong organizational, project management, and analytical skills, often supported by a degree in business administration or a related field. Familiarity with office productivity software, customer relationship management (CRM) systems, and basic financial tools is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills for coordinating teams and managing stakeholder expectations. These skills and qualities enable effective business operations, support organizational goals, and ensure seamless service delivery.

How does a business support manager typically collaborate with other departments to drive organizational efficiency?

Business Support Managers play a pivotal role in coordinating efforts between administrative teams and operational departments. They often facilitate cross-functional meetings, streamline processes, and implement best practices to ensure smooth workflows. By serving as a bridge between management, HR, finance, and IT, they help identify and resolve bottlenecks, improve communication, and support company-wide initiatives. This collaborative approach not only enhances efficiency but also fosters a positive work environment where departments work together toward common goals.

What is the difference between Business Support Manager vs Customer Service Manager?

AspectBusiness Support ManagerCustomer Service Manager
Primary FocusOverseeing administrative and operational support functions within a businessManaging customer service teams and ensuring customer satisfaction
Required SkillsOrganizational skills, process management, communicationCommunication, problem-solving, customer relationship management
Work EnvironmentOffice-based, cross-departmental collaborationCustomer service centers, call centers, retail environments
Common CertificationsBusiness administration, project managementCustomer service certifications, CRM training

The Business Support Manager focuses on supporting internal operations and processes, while the Customer Service Manager concentrates on managing customer interactions and satisfaction. Both roles require strong communication skills but serve different organizational needs.

What is a business support manager?

A business support manager oversees company operations to help keep the business running smoothly. As a business support manager, your job duties include analyzing business performance, managing budgets, and ensuring that staff performance aligns with company goals. You may also build and maintain relationships with clients, partners, and customers. The career typically requires at least a bachelor’s degree in business administration, management, or a related field, as well as experience with business support or office management. Many candidates also go on to earn an MBA to gain a competitive edge with employers. Additional qualifications include excellent interpersonal, leadership, and organizational skills.

More about Business Support Manager jobs
What are popular job titles related to Business Support Manager jobs in Virginia? For Business Support Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Business Support Manager jobs in Virginia look for? The top searched job categories for Business Support Manager jobs in Virginia are:
What cities in Virginia are hiring for Business Support Manager jobs? Cities in Virginia with the most Business Support Manager job openings:
Business Support Manager jobs near you
Infographic showing various Business Support Manager job openings in Virginia as of August 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $69,935 per year, or $33.6 per hour.

Business Support Specialist

Abbott

Richmond, VA

$16.85 - $33.75/hr

Full-time

Medical, Life, Retirement

Posted 19 days ago

Abbott rating

7.8

Company rating: 7.8 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

180th of 538 rated manufacturers

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:
Working at Abbott

At Abbott, you can do work that matters, grow, learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:
  • Career development with an international company where you can grow the career you dream of.
  • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
  • An excellent retirement savings plan with a high employer contribution.
  • Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
  • A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
We have an opportunity for the role of Business Support Specialist within our Toxicology division based out of Kansas City, MO, or Richmond, VA and this is an onsite role.

Toxicology helps employers, transportation providers, and government agencies manage workplace drug and alcohol testing programs through industry-leading technology, network services, and program expertise.
As the Business Support Specialist, you'll have the chance to coordinate emergency, post-accident, random, and onsite drug and alcohol testing requests for key employer accounts. You'll serve as a central point of contact to ensure timely scheduling, issue resolution, and successful completion of testing services.
What You'll Work On
  • Coordinate emergency and time-sensitive drug and alcohol testing requests, ensuring timely scheduling and service delivery for employer clients.
  • Serve as a primary point of contact for key accounts, providing responsive support and resolution throughout the testing process.
  • Identify, schedule, and communicate with collection providers to support routine, random, post-accident, and onsite collection events.
  • Document case activity accurately in scheduling and contact center systems while managing inbound customer requests and follow-up activities.
  • Partner with employers, collectors, and internal teams to address service issues and maintain continuity of testing operations.
  • Coordinate with warehouse and logistics teams to ensure collection providers have the supplies needed to complete scheduled events.
  • Support invoice and payment processes by working with collection providers and accounting teams to resolve discrepancies and inquiries.
  • Monitor active cases, escalate concerns when appropriate, and help ensure testing events are completed accurately and on time.
  • Negotiate collection event pricing as needed while balancing service quality and operational requirements.
Required Qualifications
  • Bachelor's degree OR 2+ years of experience in customer service, call center operations, business support, healthcare support, logistics coordination, or a related field.
  • Experience coordinating schedules, requests, cases, or services involving multiple stakeholders.
  • Experience maintaining accurate documentation while managing concurrent customer inquiries.
  • Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
Preferred Qualifications
  • Experience supporting customers in a contact center environment using Five9 or a similar customer engagement platform.
  • Experience in drug screening, occupational health, toxicology services, healthcare operations, or another regulated environment.
  • Knowledge of Federal DOT drug and alcohol testing regulations.
  • Experience coordinating logistics, field service providers, or emergency response activities.
  • Understanding of pricing, invoicing, or operational profitability concepts.
  • Experience supporting employer accounts or client-facing operations requiring timely issue resolution.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers.

The base pay for this position is

$16.85 - $33.75/hour

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:Customer ServiceDIVISION:TOX ARDx ToxicologyLOCATION:United States > Kansas City : 8140 Ward ParkwayADDITIONAL LOCATIONS:WORK SHIFT:StandardTRAVEL:NoMEDICAL SURVEILLANCE:NoSIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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