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Business Process Outsourcing Manager Jobs in Riverside, CA

... business process outsourcing organization that envisioned and pioneered the adoption of the ... Understanding of SharePoint administration including management of service applications, web ...

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Business Process Outsourcing Manager information

See Riverside, CA salary details

$61K

$131.3K

$189.9K

How much do business process outsourcing manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for business process outsourcing manager in Riverside, CA is $131,341.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,400.00 and $162,200.00 per year, depending on experience, location, and employer.

What does a Business Process Outsourcing Manager do?

A Business Process Outsourcing Manager oversees the transfer and management of business operations or processes to external service providers. Their responsibilities include selecting vendors, negotiating contracts, ensuring service quality, and maintaining cost efficiency. They also monitor performance metrics, resolve issues, and work to align outsourced functions with the company’s strategic goals. BPO Managers play a critical role in streamlining operations, reducing costs, and ensuring that outsourced services meet organizational needs.

What are the key skills and qualifications needed to thrive as a Business Process Outsourcing Manager?

To thrive as a Business Process Outsourcing (BPO) Manager, you need expertise in operations management, process optimization, and a relevant degree in business or a related field. Familiarity with CRM systems, workflow automation tools, and industry-specific certifications such as Six Sigma or PMP is often required. Outstanding leadership, communication, and problem-solving abilities help build strong teams and client relationships. These skills are crucial for ensuring efficient service delivery, achieving client satisfaction, and driving continuous improvement in a competitive outsourcing environment.

How does a Business Process Outsourcing Manager typically collaborate with internal stakeholders and external vendors to ensure service quality?

A BPO Manager works closely with both internal teams—such as operations, IT, and finance—and external outsourcing partners to align objectives and maintain high service standards. This often involves coordinating regular meetings, establishing clear performance metrics, and facilitating transparent communication channels to resolve issues promptly. Collaboration is key to proactively managing expectations, ensuring compliance with service level agreements (SLAs), and driving continuous process improvements. Successful BPO Managers build strong relationships and foster a culture of accountability across all involved parties.

What is the difference between Business Process Outsourcing Manager vs Business Analyst?

AspectBusiness Process Outsourcing ManagerBusiness Analyst
Primary RoleOversees outsourcing operations, manages vendor relationships, and ensures process efficiencyAnalyzes business needs, gathers requirements, and recommends solutions for process improvements
Required SkillsProject management, vendor management, process optimizationData analysis, communication, requirements gathering
Work EnvironmentTypically in call centers, BPO firms, or corporate officesCorporate offices, consulting firms, or project teams
CertificationsProject Management Professional (PMP), Six SigmaCBAP, PMI-PBA, or relevant business analysis certifications

The Business Process Outsourcing Manager focuses on managing outsourcing relationships and operational efficiency, while the Business Analyst concentrates on analyzing business needs and recommending improvements. Both roles require strong communication skills and relevant certifications, but their core responsibilities differ significantly.

What is the role of a business process outsourcing manager?

A Business Process Outsourcing (BPO) Manager oversees the outsourcing of business functions to external service providers, ensuring efficient operations, quality standards, and cost management. They coordinate between internal teams and vendors, monitor performance metrics, and implement process improvements, often requiring strong leadership, communication skills, and familiarity with process management tools.

What are popular job titles related to Business Process Outsourcing Manager jobs in Riverside, CA?

For Business Process Outsourcing Manager jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Business Process Outsourcing Manager jobs in Riverside, CA look for?

The top searched job categories for Business Process Outsourcing Manager jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Business Process Outsourcing Manager jobs?

Cities near Riverside, CA with the most Business Process Outsourcing Manager job openings:

Infographic showing various Business Process Outsourcing Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 81% Full Time, 16% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $131,341 per year, or $63.1 per hour.

15173 - Channel Business Consultant - Irvine, CA

Roman Health Pharmacy LLC

Irvine, CA • On-site

$75 - $95/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago


Job description

We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.

About Us Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a \"One Employer Solution\" headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary The Business Consultant is responsible for identifying and cultivating new business opportunities through networking, channel partners and self-generated opportunities. This role involves executing aggressive prospecting strategies to gain access to key decision makers within a prospective client's organization. The Business Consultant maintains ownership of the entire sales cycle, including post-sale and implementation processes. Additionally, this role negotiates pricing and scope of service with prospective clients, completes required sales paperwork, and finalizes the terms of the client service agreement. The Business Consultant is also responsible for maintaining an accurate sales pipeline and forecast, and achieving monthly, quarterly, and annual sales goals as assigned by the sales leadership team.

Essential Duties and Responsibilities
  • Proactively generate new business opportunities within the designated territory
  • Continuously expand knowledge of the industry trends, new products, services and Broker practices
  • Conduct thorough analysis, planning, and implementation of products and services tailored to meet client needs.
  • Stay informed about competitors' initiatives and analyze potential competitive threats
  • Ensure the accuracy, timeliness, and efficiency of all services provided to assigned clients
  • Schedule and conduct regular meetings with clients to address questions and concerns during the implementation phase
  • Collect and analyze data to provide strategic guidance on products, services, marketing, sales and other business areas
  • Prepare concise and impactful executive summaries for client presentations
  • Develop lead generation strategies and effectively use CRM (Salesforce) to track activities
  • Consistently meet or exceed monthly and quarterly sales quotas
  • Complete and submit accurate new business paperwork, expense reports and weekly activity reports by the deadlines set by management
  • Participate in monthly consulting meetings and provide training and coaching to other team members
  • Frequent domestic travel will be required to attend team onsite meetings, client visits, customer events, industry conferences, and training sessions. This may include air travel, ground transportation (including cars, taxis, or rideshare services), and in some cases potential public transportation
  • Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients
  • Attend webinars and training to stay up to date on best practices related to the company and department
  • Complete projects and other duties as assigned by supervisor
Knowledge, Skills, and Abilities
  • Proactive and highly motivated individual with a strong focus on achieving new business goals
  • Demonstrated ability to drive revenue growth and exceed sales targets
  • Exceptional negotiation and closing skills with the ability to influence key stakeholders
  • Understanding and consistent execution of sales methodologies, strategies, and best practices
  • Knowledge of Customer Relationship Management (CRM) systems and tools
  • In-depth understanding of the company's products or services
  • Excellent verbal and written communication skills for effective collaboration and presentations
  • Efficiently managing time to balance multiple clients and tasks, while staying organized in a dynamic work environment
  • Ability to define problems, collect and interpret data, establish facts, and draw valid conclusions to perform key responsibilities
  • Ability to represent and display a professional style, pride and adhere to corporate policies and procedures.
  • Perform with sound business ethics and a high standard of performance while pursuing established goals
  • Uphold the highest standards of confidentiality and privacy in all aspects of the role
  • Flexibility to adjust strategies based on market changes and business needs
  • Strong ability to work cross functionally with other departments
  • Commitment to understanding and meeting customer needs
Education & Experience
  • High School Diploma or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred.
  • At least two years' sales experience preferred.
  • Previous experience and proficiency with CRM tools (Salesforce or similar) preferred.
  • Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.
  • This role requires a valid, non-restrictive driver's license as it involves regular travel to client sites and company locations.
Required Licenses and/or Certifications None Physical, Mental, & Communication Demands Physical Demands
  • Sedentary Work: Primarily involves sitting for extended periods, often at a desk or computer.
  • Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
  • Mobility: Ability to travel occasionally for meetings, events and partner visits. Occasional walking or traversing throughout the office to meet with leaders and other employees.
  • Visual Acuity: Ability to read and analyze data on a computer screen (or to read and analyze data with reasonable accommodation) and in printed materials.
  • Lifting & Carrying: Minimal physical lifting required, but may involve handling documents, and lifting light office supplies.
Mental Demands
  • Attention to Detail: High level strategic thinking combined with attention to operational detail.
  • Problem-Solving: Strong problem-solving skills with a focus on scalability and efficiency.
  • Multitasking: Ability to manage multiple priorities and deadlines in a fast-paced, dynamic environment.
  • Decision-Making: Sound judgement and decision-making in ambiguous or complex situations.
  • Adaptability: Ability to adapt to changing market conditions and partner needs. Stress Management: Resilience under pressure and adaptability to shifting business needs.
Communication Demands
  • Interpersonal Skills: Ability to build and maintain strong relationships and communicate effectively with employees, managers, clients and external vendors.
  • Negotiation: Skilled in negotiation, conflict resolution, and influencing without authority.
  • Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity.
  • Verbal and Written Communication: Exceptional verbal and written communication skills for executive-level reporting, cross functional coordination, and team leadership. Ability to clearly articulate strategy, goals, and expectations across diverse teams.
  • Presentation Skills: Ability to present to internal stakeholders, external partners, and senior leadership.
Environmental Conditions

Primarily will be an indoor, office environment. May occasionally have moderate noise level from copiers, W2 or check printers, and coworkers. May work in various additional environments, including client offices, industry conferences, customer events, and training sessions. This means adapting to different settings and conditions regularly. This role may involve extended periods of sitting during travel and meetings, as well as standing and walking during client visits and events.

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. This document does not create an employment contract, implied or otherwise. Employment remains \"at will\".

This position is eligible for the following benefits:
  • Health Insurance: Medical, dental, and vision coverage
  • Retirement Plan: 401(k) with company match
  • Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
  • Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.

No matter what size your business is, VensureHR offers comprehensive HR and technology services such as payroll, employee benefits, compliance, and recruiting.

#VensureEmployerSolutions

#LI-PROMOTED

#LI-Onsite

$75,000 - $95,000 a year

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