Business Process Analyst
$61K - $82K/yr
Formal training/certifications in Business Process Management (BPM) Business Analysis Body of ... Knowledge (BABOK), UX/UI principles, enterprise architecture and business architecture frameworks ...
Business Process Analyst
$61K - $82K/yr
Formal training/certifications in Business Process Management (BPM) Business Analysis Body of ... Knowledge (BABOK), UX/UI principles, enterprise architecture and business architecture frameworks ...
Business Process Analyst
Redlands, CA · On-site
$72K - $135K/yr
Formal training/certifications in Business Process Management (BPM) Business Analysis Body of Knowledge (BABOK), UX/UI principles, enterprise architecture and business architecture frameworks (TOGAF ...
Business Process Analyst
Redlands, CA · On-site
$72K - $135K/yr
Formal training/certifications in Business Process Management (BPM) Business Analysis Body of Knowledge (BABOK), UX/UI principles, enterprise architecture and business architecture frameworks (TOGAF ...
Business Process Consultant
Irvine, CA · On-site
... current business process Analytical and Communication skills Planning and Co-ordination skills ... work in a management consulting environment that requires Qualifications Desired Skills ...
Business Process Consultant
Irvine, CA · On-site
... current business process Analytical and Communication skills Planning and Co-ordination skills ... work in a management consulting environment that requires Qualifications Desired Skills ...
Business Process Consultant
Irvine, CA · On-site
... current business process Analytical and Communication skills Planning and Co-ordination skills ... work in a management consulting environment that requires Qualifications Desired Skills ...
Business Process Consultant
Irvine, CA · On-site
... current business process Analytical and Communication skills Planning and Co-ordination skills ... work in a management consulting environment that requires Qualifications Desired Skills ...
... and Business Process Outsourcing (BPO) services globally through a combination of technology ... Manage large scale multi-node cluster environments residing on OnPerm/AWS Deployments, installation ...
... and Business Process Outsourcing (BPO) services globally through a combination of technology ... Manage large scale multi-node cluster environments residing on OnPerm/AWS Deployments, installation ...
Devops | Linux Admin
Irvine, CA · On-site
... and Business Process Outsourcing (BPO) services globally through a combination of technology ... Manage large scale multi-node cluster environments residing on OnPerm/AWS • Deployments ...
Devops | Linux Admin
Irvine, CA · On-site
... and Business Process Outsourcing (BPO) services globally through a combination of technology ... Manage large scale multi-node cluster environments residing on OnPerm/AWS • Deployments ...
Business Consultant (B2B Sales)
Irvine, CA · On-site
$75 - $115/hr
... Process Outsourcing (BPO). We're a hybrid company with the potential for remote that believes ... Manage the full sales cycle, from initial outreach through implementation * Conduct consultative ...
Business Consultant (B2B Sales)
Irvine, CA · On-site
$75 - $115/hr
... Process Outsourcing (BPO). We're a hybrid company with the potential for remote that believes ... Manage the full sales cycle, from initial outreach through implementation * Conduct consultative ...
Business Consultant, B2B Sales
Irvine, CA · On-site
$70 - $110/hr
... Process Outsourcing (BPO). We're a hybrid company with the potential for remote that believes ... Manage the full sales cycle, from initial outreach through implementation * Conduct consultative ...
Business Consultant, B2B Sales
Irvine, CA · On-site
$70 - $110/hr
... Process Outsourcing (BPO). We're a hybrid company with the potential for remote that believes ... Manage the full sales cycle, from initial outreach through implementation * Conduct consultative ...
Senior Business Process Analyst
Irvine, CA · On-site
$50 - $55/hr
The Business Process Analyst will play a crucial role in ensuring that we stay aligned to the ... Managers/Service Owners to prepare business-case justifications and costbenefit analyses for new ...
Senior Business Process Analyst
Irvine, CA · On-site
$50 - $55/hr
The Business Process Analyst will play a crucial role in ensuring that we stay aligned to the ... Managers/Service Owners to prepare business-case justifications and costbenefit analyses for new ...
Senior Business Process Analyst
Irvine, CA · On-site
$55 - $60/hr
Business Process Analysis | Business Optimization | IT Services | Data Analytics | Process ... Secondary: Budgeting, Business Case Development, Executive Reporting, IT Service Management ...
Senior Business Process Analyst
Irvine, CA · On-site
$55 - $60/hr
Business Process Analysis | Business Optimization | IT Services | Data Analytics | Process ... Secondary: Budgeting, Business Case Development, Executive Reporting, IT Service Management ...
Business Process Improvement, Specialist
Fontana, CA · On-site
$90 - $120/hr
... and managing private customer data, proprietary information, confidential medical records, and ... Three or more years of experience in business process improvement or operational excellence ...
New
Business Process Improvement, Specialist
Fontana, CA · On-site
$90 - $120/hr
... and managing private customer data, proprietary information, confidential medical records, and ... Three or more years of experience in business process improvement or operational excellence ...
New
Business Process Owner (Remote)
Santa Ana, CA · Remote
$85K - $113K/yr
What We Do The Business Process Owner is responsible for continuously optimizing and modernizing ... Ability to manage multiple initiatives simultaneously in a fast-paced, evolving environment.
New
Business Process Owner (Remote)
Santa Ana, CA · Remote
$85K - $113K/yr
What We Do The Business Process Owner is responsible for continuously optimizing and modernizing ... Ability to manage multiple initiatives simultaneously in a fast-paced, evolving environment.
New
Business Consultant (B2B Sales)
Irvine, CA · Hybrid
$75K - $115K/yr
... Process Outsourcing (BPO). We're a hybrid company with the potential for remote that believes ... Manage the full sales cycle, from initial outreach through implementation * Conduct consultative ...
Quick apply
Business Consultant (B2B Sales)
Irvine, CA · Hybrid
$75K - $115K/yr
... Process Outsourcing (BPO). We're a hybrid company with the potential for remote that believes ... Manage the full sales cycle, from initial outreach through implementation * Conduct consultative ...
Business Process Improvement, Specialist
Fontana, CA · On-site
$38.46 - $57.60/hr
... and managing private customer data, proprietary information, confidential medical records, and ... Three or more years of experience in business process improvement or operational excellence ...
Business Process Improvement, Specialist
Fontana, CA · On-site
$38.46 - $57.60/hr
... and managing private customer data, proprietary information, confidential medical records, and ... Three or more years of experience in business process improvement or operational excellence ...
Business Process Owner (Remote)
Santa Ana, CA · On-site +1
$85K - $113K/yr
What We Do The Business Process Owner is responsible for continuously optimizing and modernizing ... Ability to manage multiple initiatives simultaneously in a fast-paced, evolving environment.
Business Process Owner (Remote)
Santa Ana, CA · On-site +1
$85K - $113K/yr
What We Do The Business Process Owner is responsible for continuously optimizing and modernizing ... Ability to manage multiple initiatives simultaneously in a fast-paced, evolving environment.
Business Process Owner (Remote)
Santa Ana, CA · On-site
$85 - $113/hr
What We Do The Business Process Owner is responsible for continuously optimizing and modernizing ... Ability to manage multiple initiatives simultaneously in a fast-paced, evolving environment.
New
Business Process Owner (Remote)
Santa Ana, CA · On-site
$85 - $113/hr
What We Do The Business Process Owner is responsible for continuously optimizing and modernizing ... Ability to manage multiple initiatives simultaneously in a fast-paced, evolving environment.
New
Business Process with Agile
Irvine, CA · On-site
... current business process Analytical and Communication skills Planning and Co-ordination skills ... work in a management consulting environment that requires Qualifications Desired Skills ...
Business Process with Agile
Irvine, CA · On-site
... current business process Analytical and Communication skills Planning and Co-ordination skills ... work in a management consulting environment that requires Qualifications Desired Skills ...
Business Consultant (B2B Sales)
Irvine, CA · Hybrid
$75K - $115K/yr
... Process Outsourcing (BPO). We're a hybrid company with the potential for remote that believes ... makers Manage the full sales cycle, from initial outreach through implementation Conduct ...
Business Consultant (B2B Sales)
Irvine, CA · Hybrid
$75K - $115K/yr
... Process Outsourcing (BPO). We're a hybrid company with the potential for remote that believes ... makers Manage the full sales cycle, from initial outreach through implementation Conduct ...
10315 - Business Process Analyst II
Irvine, CA · On-site
$84 - $120/hr
10315 - Business Process Analyst II Location: Irvine, HQ Company Overview Hyundai AutoEver America ... Experience monitoring business or IT metrics and preparing KPI, management, or status reports.
10315 - Business Process Analyst II
Irvine, CA · On-site
$84 - $120/hr
10315 - Business Process Analyst II Location: Irvine, HQ Company Overview Hyundai AutoEver America ... Experience monitoring business or IT metrics and preparing KPI, management, or status reports.
10315 - Business Process Analyst II Location: Irvine, HQ Company Overview Hyundai AutoEver America ... Experience monitoring business or IT metrics and preparing KPI, management, or status reports.
Quick apply
10315 - Business Process Analyst II Location: Irvine, HQ Company Overview Hyundai AutoEver America ... Experience monitoring business or IT metrics and preparing KPI, management, or status reports.
Business Process Outsourcing Manager information
See Riverside, CA salary details
$61K - $72.7K
1% of jobs
$72.7K - $84.5K
5% of jobs
$84.5K - $96.2K
15% of jobs
$104.4K is the 25th percentile. Wages below this are outliers.
$96.2K - $107.9K
5% of jobs
$107.9K - $119.6K
22% of jobs
The median wage is $120.6K / yr.
$119.6K - $131.3K
13% of jobs
$131.3K - $143K
9% of jobs
$143K - $154.7K
4% of jobs
$155.9K is the 75th percentile. Wages above this are outliers.
$154.7K - $166.4K
5% of jobs
$166.4K - $178.2K
11% of jobs
$178.2K - $189.9K
10% of jobs
$61K
$131.3K
$189.9K
How much do business process outsourcing manager jobs pay per year?
As of Sep 6, 2026, the average yearly pay for business process outsourcing manager in Riverside, CA is $131,341.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,400.00 and $162,200.00 per year, depending on experience, location, and employer.
What does a Business Process Outsourcing Manager do?
A Business Process Outsourcing Manager oversees the transfer and management of business operations or processes to external service providers. Their responsibilities include selecting vendors, negotiating contracts, ensuring service quality, and maintaining cost efficiency. They also monitor performance metrics, resolve issues, and work to align outsourced functions with the company’s strategic goals. BPO Managers play a critical role in streamlining operations, reducing costs, and ensuring that outsourced services meet organizational needs.
What are the key skills and qualifications needed to thrive as a Business Process Outsourcing Manager?
To thrive as a Business Process Outsourcing (BPO) Manager, you need expertise in operations management, process optimization, and a relevant degree in business or a related field. Familiarity with CRM systems, workflow automation tools, and industry-specific certifications such as Six Sigma or PMP is often required. Outstanding leadership, communication, and problem-solving abilities help build strong teams and client relationships. These skills are crucial for ensuring efficient service delivery, achieving client satisfaction, and driving continuous improvement in a competitive outsourcing environment.
How does a Business Process Outsourcing Manager typically collaborate with internal stakeholders and external vendors to ensure service quality?
A BPO Manager works closely with both internal teams—such as operations, IT, and finance—and external outsourcing partners to align objectives and maintain high service standards. This often involves coordinating regular meetings, establishing clear performance metrics, and facilitating transparent communication channels to resolve issues promptly. Collaboration is key to proactively managing expectations, ensuring compliance with service level agreements (SLAs), and driving continuous process improvements. Successful BPO Managers build strong relationships and foster a culture of accountability across all involved parties.
What is the difference between Business Process Outsourcing Manager vs Business Analyst?
| Aspect | Business Process Outsourcing Manager | Business Analyst |
|---|---|---|
| Primary Role | Oversees outsourcing operations, manages vendor relationships, and ensures process efficiency | Analyzes business needs, gathers requirements, and recommends solutions for process improvements |
| Required Skills | Project management, vendor management, process optimization | Data analysis, communication, requirements gathering |
| Work Environment | Typically in call centers, BPO firms, or corporate offices | Corporate offices, consulting firms, or project teams |
| Certifications | Project Management Professional (PMP), Six Sigma | CBAP, PMI-PBA, or relevant business analysis certifications |
The Business Process Outsourcing Manager focuses on managing outsourcing relationships and operational efficiency, while the Business Analyst concentrates on analyzing business needs and recommending improvements. Both roles require strong communication skills and relevant certifications, but their core responsibilities differ significantly.
What is the role of a business process outsourcing manager?
A Business Process Outsourcing (BPO) Manager oversees the outsourcing of business functions to external service providers, ensuring efficient operations, quality standards, and cost management. They coordinate between internal teams and vendors, monitor performance metrics, and implement process improvements, often requiring strong leadership, communication skills, and familiarity with process management tools.
What are popular job titles related to Business Process Outsourcing Manager jobs in Riverside, CA?
For Business Process Outsourcing Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Business Process Outsourcing Manager jobs in Riverside, CA look for?
The top searched job categories for Business Process Outsourcing Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Business Process Outsourcing Manager jobs?
Cities near Riverside, CA with the most Business Process Outsourcing Manager job openings:
Esri rating
9.6
Based on 14 frontline employees who took The Breakroom Quiz
6th of 247 rated software companies
Job description
Overview
As a business process analyst with a passion for improving process, you thrive on connecting with people, listening to their needs and challenges, focusing on "why" to clearly understand and articulate business objectives, and creating actionable requirements to enable high-quality, efficient project delivery providing (business) value to Esri.
Responsibilities
- Elicit requirements using interviews and surveys, facilitating workshops, and performing data and document analysis
- Understand, refine, and validate the business challenges, opportunities, and risks with stakeholders
- Develop/refine as-is and to-be business processes and 'use-cases' using customer journey maps and design principles
- Partner with key stakeholders to develop and propose future-state processes for Finance and Accounting
- Proactively communicate and collaborate with stakeholders and delivery teams to prioritize requirements, define and evaluate potential solutions, and propose quick fixes when appropriate
- Collaborate with the enterprise project delivery teams to understand how tactical projects fit within the larger strategic roadmap
- Engage in multiple, simultaneous initiatives while identifying opportunities for collaboration across business units
- Develop and/or assist in the development of training materials and delivery of training
Requirements
- 5+ years of direct work experience as a business analyst on cross-functional process improvements initiatives in a business function or an IT setting
- Demonstrated knowledge of business analysis skills, including process and data-driven analysis experience using common industry frameworks
- Adept at analyzing and documenting complex business processes as well as researching and resolving process and project related issues
- Ability to effectively prioritize and execute tasks independently as well as coordinating, prioritizing, and managing activities of project teams
- Excellent verbal and written communication skills to work effectively with business stakeholders, team members, and management
- Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the US
- Bachelor's degree in computer science, business, communications, or related field
Recommended Qualifications
- Experience using process modeling tools such as Microsoft Visio and/or LucidChart
- Formal training/certifications in Business Process Management (BPM) Business Analysis Body of Knowledge (BABOK), UX/UI principles, enterprise architecture and business architecture frameworks (TOGAF, BIZBOK)
- Experience with SAP, Salesforce, Office 365, ServiceNow
#LI-JH2
#LI-onsite
About ESRI
Sourced by ZipRecruiter
Our passion for improving quality of life through geography is at the heart of everything we do. Esri's geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.
Industry
Scientific research and development services
Company size
1,001 - 5,000 Employees
Headquarters location
Redlands, CA, US
Year founded
1969