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Business Process Outsourcing Manager Jobs in Riverside, CA

M S International Inc.

Business Process Analyst

Orange, CA · On-site

$71K - $85K/yr

The Business Process Analyst works with a team of highly skilled associates and managers to manage projects including: client integration, new business transition as well as implementing new services ...

Esri

Business Process Analyst

Redlands, CA

$61K - $82K/yr

Formal training/certifications in Business Process Management (BPM) Business Analysis Body of ... Knowledge (BABOK), UX/UI principles, enterprise architecture and business architecture frameworks ...

Esri

Business Process Analyst

Redlands, CA · On-site

$72K - $135K/yr

Formal training/certifications in Business Process Management (BPM) Business Analysis Body of Knowledge (BABOK), UX/UI principles, enterprise architecture and business architecture frameworks (TOGAF ...

Sonsoft Inc

Business Process Consultant

Irvine, CA

... current business process Analytical and Communication skills Planning and Co-ordination skills ... work in a management consulting environment that requires Qualifications Desired Skills ...

Sonsoft Inc

Business Process Consultant

Irvine, CA

... current business process Analytical and Communication skills Planning and Co-ordination skills ... work in a management consulting environment that requires Qualifications Desired Skills ...

sydata

Devops | Linux Admin

Irvine, CA · On-site

... and Business Process Outsourcing (BPO) services globally through a combination of technology ... Manage large scale multi-node cluster environments residing on OnPerm/AWS Deployments, installation ...

sydata

Devops | Linux Admin

Irvine, CA · On-site

... and Business Process Outsourcing (BPO) services globally through a combination of technology ... Manage large scale multi-node cluster environments residing on OnPerm/AWS • Deployments ...

Sonsoft Inc

Business Process with Agile

Irvine, CA

... current business process Analytical and Communication skills Planning and Co-ordination skills ... work in a management consulting environment that requires Qualifications Desired Skills ...

Softtek

Performance Tester

Irvine, CA · On-site

Business Process Outsourcing * IT Infrastructure Support * Software Products and Associated Services Customers: * Softtek is a preferred service provider for several Fortune 500 organizations * Top ...

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All JobsBusiness Process Outsourcing JobsBusiness Process Outsourcing Manager JobsBusiness Process Outsourcing Manager Jobs in Riverside, CA

Business Process Outsourcing Manager information

See Riverside, CA salary details

$61K

$131.3K

$189.9K

How much do business process outsourcing manager jobs pay per year?

As of Jul 25, 2026, the average yearly pay for business process outsourcing manager in Riverside, CA is $131,341.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,400.00 and $162,200.00 per year, depending on experience, location, and employer.

What is the difference between Business Process Outsourcing Manager vs Business Analyst?

AspectBusiness Process Outsourcing ManagerBusiness Analyst
Primary RoleOversees outsourcing operations, manages vendor relationships, and ensures process efficiencyAnalyzes business needs, gathers requirements, and recommends solutions for process improvements
Required SkillsProject management, vendor management, process optimizationData analysis, communication, requirements gathering
Work EnvironmentTypically in call centers, BPO firms, or corporate officesCorporate offices, consulting firms, or project teams
CertificationsProject Management Professional (PMP), Six SigmaCBAP, PMI-PBA, or relevant business analysis certifications

The Business Process Outsourcing Manager focuses on managing outsourcing relationships and operational efficiency, while the Business Analyst concentrates on analyzing business needs and recommending improvements. Both roles require strong communication skills and relevant certifications, but their core responsibilities differ significantly.

How does a Business Process Outsourcing (BPO) Manager typically collaborate with internal stakeholders and external vendors to ensure service quality?

A BPO Manager works closely with both internal teams—such as operations, IT, and finance—and external outsourcing partners to align objectives and maintain high service standards. This often involves coordinating regular meetings, establishing clear performance metrics, and facilitating transparent communication channels to resolve issues promptly. Collaboration is key to proactively managing expectations, ensuring compliance with service level agreements (SLAs), and driving continuous process improvements. Successful BPO Managers build strong relationships and foster a culture of accountability across all involved parties.

What does a Business Process Outsourcing (BPO) Manager do?

A Business Process Outsourcing Manager oversees the transfer and management of business operations or processes to external service providers. Their responsibilities include selecting vendors, negotiating contracts, ensuring service quality, and maintaining cost efficiency. They also monitor performance metrics, resolve issues, and work to align outsourced functions with the company’s strategic goals. BPO Managers play a critical role in streamlining operations, reducing costs, and ensuring that outsourced services meet organizational needs.

What is the highest paying job in business management?

In business management, executive roles such as Chief Executive Officer (CEO), Chief Operating Officer (COO), and Chief Financial Officer (CFO) tend to be the highest paying positions, often earning six- or seven-figure salaries. These roles require extensive leadership experience, strategic skills, and often advanced certifications or degrees, with compensation influenced by company size and industry sector.

What does an outsourcing manager do?

An outsourcing manager oversees the process of contracting external vendors or service providers to handle specific business functions, such as customer support, IT, or manufacturing. They coordinate vendor relationships, monitor service quality, manage contracts, and ensure that outsourcing aligns with company goals and compliance standards.

What are the key skills and qualifications needed to thrive as a Business Process Outsourcing Manager, and why are they important?

To thrive as a Business Process Outsourcing (BPO) Manager, you need expertise in operations management, process optimization, and a relevant degree in business or a related field. Familiarity with CRM systems, workflow automation tools, and industry-specific certifications such as Six Sigma or PMP is often required. Outstanding leadership, communication, and problem-solving abilities help build strong teams and client relationships. These skills are crucial for ensuring efficient service delivery, achieving client satisfaction, and driving continuous improvement in a competitive outsourcing environment.

What does business process outsourcing do?

A Business Process Outsourcing (BPO) Manager oversees the delegation of specific business functions, such as customer service, IT support, or payroll, to external service providers. Their role involves managing vendor relationships, ensuring service quality, and optimizing processes for efficiency and cost savings.

What is the role of a business process outsourcing manager?

A Business Process Outsourcing (BPO) Manager oversees the outsourcing of business functions to external service providers, ensuring efficient operations, quality standards, and cost management. They coordinate between internal teams and vendors, monitor performance metrics, and implement process improvements, often requiring strong leadership, communication skills, and familiarity with process management tools.
What are popular job titles related to Business Process Outsourcing Manager jobs in Riverside, CA? For Business Process Outsourcing Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Business Process Outsourcing Manager jobs in Riverside, CA look for? The top searched job categories for Business Process Outsourcing Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Business Process Outsourcing Manager jobs? Cities near Riverside, CA with the most Business Process Outsourcing Manager job openings:
Business Process Outsourcing Manager jobs near you
Infographic showing various Business Process Outsourcing Manager job openings in Riverside, CA as of July 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $131,341 per year, or $63.1 per hour.
Business Process Analyst

Business Process Analyst

M S International Inc.

Orange, CA • On-site

$71K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Summary: The Business Process Analyst reviews, analyzes, and evaluates user needs to create systems solutions that support overall business strategies. Documents system requirements, defines scope and objectives, and creates system specifications that drive system development, testing and implementation. Serves as the liaison between the various departmental teams and the IT department. The Business Process Analyst works with a team of highly skilled associates and managers to manage projects including: client integration, new business transition as well as implementing new services and programs internally. A Business Process Analyst must have both business and technical expertise.
Work Hours: Monday to Friday from 08:00 AM to 05:30 PM
Seniority Level: Associate
Employment Type: Full-time
Compensation: This salaried, exempt position pays from $71,000 to $85,000 per year. The estimated annual pay for new hires generally ranges from $71,000 to $85,000 or more, depending on experience, education level and annual bonuses (based on performance).
To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:
  • Work cross functionally across different departments in the functional design, development, testing, implementation, and rollout of existing and new business processes.
  • Serve as primary point of contact and effectively communicate with departments on the progress of implementations.
  • Create and maintain training documentation for business processes.
  • Make recommendations for process/software enhancements.
  • Conduct preliminary investigation for all new business process requests. Review requirements, specifications, test, support and training plans to ensure they are in line with business objectives on projects.
  • Create quality reporting, analysis and audits to measure the success of implementations.
  • Help ensure new system requirements/enhancements/changes are tested and delivered in a timely manner.
  • Other tasks may include: support other project testing as needed, running reports and pulling data from the system for audits, making recommendations to the development team to improve the system.
  • Travel 25% locally, occasionally nationally and/or internationally.
  • Perform additional duties as required and or requested.

Additionally the candidate must meet the following Education and/or Experience requirements:
  • Proficient in the Microsoft office suite of products.
  • Demonstrated project management skills: ability to manage multiple events, and tasks, and prioritize accordingly
  • High School Education required.
  • Bachelor's degree and/or equivalent work experience.
  • Strong technical knowledge
  • Strong mathematical skills
  • Self-driven, "can do" attitude
  • Excellent oral and written English language communication skills.

This role has the following physical demands:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
  • The employee must occasionally lift, pull and move up to 25 pounds. Specific vision abilities required by this job include close vision.

Benefits: MSI offers a comprehensive benefits package designed to support and reward our employees. Depending on the role, this may include:
  • Referral, holiday, and annual bonuses or commission opportunities
  • Eligibility for an annual merit-based increase
  • Paid Time Off
  • Medical, Dental, and Vision Insurance
  • Company-paid Short Term and Long Term disability;
  • Company-paid Life Insurance
  • Tuition Reimbursement
  • Traditional and Roth 401(k) plans with company matching contributions
  • Charitable donation matching programs
  • Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests.

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